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Ryan Auto Mall Chrysler Dodge Jeep Ram

(6,205 reviews)
Visit Ryan Auto Mall Chrysler Dodge Jeep Ram
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 65 awards
2025 state dealer award 2025 state dealer award 2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 893-8498 (888) 893-8498
Used (888) 890-0054 (888) 890-0054
Service (888) 904-1722 (888) 904-1722

Reviews

(6,205 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ryan Auto Mall Chrysler Dodge Jeep Ram from DealerRater.

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First new vehicle

This was our first "new car" purchase, bringing a little anxiety. Everyone at Ryan Auto was professional, patient and fair. We would definitely purchase from them when the time comes again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

new car purchase

Very friendly, helpful..Amanda and dane went out of their way to accommodate our schedule and even drive to our home so i could sign something...only negative thing was not the dealership , but jeep/chrysler company in that our former car had the ignition recall that was not fixable. My car had this issue happen and that was very dangerous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

our car buying experience

My wife and i came in on a Monday to look at a car we weren't sure if we were ready to purchase just yet we worked with Andy Frechette Andy was very pleasant to work with and even though we bugged him for the rest of the week Andy was very friendly and patient we did wind up buying a brand new Jeep Cherokee on Saturday we would definitely recommend your dealership to friends and family as the whole staff was very friendly and courteous thank you for a great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good experience with trading up in a vehicle

Really enjoyed working with Steve Edmondson. He followed up on every communication and was professional. He was not overly persistent, but also kept the lines of communication open. It was the right balance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Terrible customer service

After seeing a vehicle online, we wanted to test drive it. My family & I went in (4 of us) and were there for over 20 minutes & not one person said a word to us! Not even a hello to start anything. This is not how to handle customers, and we were pretty sure the vehicle in the lot we came to test would have gone home with us. After the treatment we got, we just left.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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My fan wasn't working

They found a fan for my older car and replaced it. The guys are always courteous.. I had a flat tire also while I was there which they fixed. Always good quality service and the guys have gotten to know me and my car so even though it can be expensive, it is a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Stellar Service

We came in at 3:00, test drove the vehicle and were on our way by 5:30! They even stayed late on their Saturday to help find all the little buttons on the vehicle to run smoothly. Awesome service all around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A place I drive for.

I drive by numerous Jeep dealers to do business with the good people at Ryan's. We just purchased our second Jeep from this dealership, and as always service was top notch. They make the car buying experience super easy. I tell everyone I know in the market for a Jeep to look up Ryan Auto Mall in Buffalo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change

Young service rep brought the car in quickly. Had a very relaxing wait in lounge. Quick service, great carwash, friendly people. Comfortable lounge. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

added mudflaps to a jeep GC

Added the flaps, the dealership also noted an update for the transmission. All work was done as promised, looking professional in installation and a washed jeep to better enjoy the new look. Service guys were very friendly and answered a few questions I developed since purchasing the jeep 3000 miles ago. As nice a service visit as I've ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.