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Coming to the dealership I was stuck between choosing two cars. Lance helped gave me additional insight to help me weight out my options. I decided on... getting the 2017 E300 Mercedes and am ecstatic with my choice. Lance was amazing from the beginning until the end. He worked quick, diligently, and was very knowledgable. There was never any pressure coming from him; he just wanted to help assist me in finding my perfect car. 10/10 Customer service!
After purchasing a 2009 chevy cobalt from them there was work needing to be done so they told us to drop the vehicle off on sept. 27th, purchased on 21st,... and was told it was an o2 sensor that needed replacing, no big deal. Long story short, after numerous calls and emails unreturned, apologies when the call was taken only after threat of calling police the service manager Mary and Sales associate Nick gave me an answer as to when we could get our car yesterday. They had it for almost 3 weeks with excuse after excuse, no records and they finally bring the car out after waiting 30 plus minutes saying it drives like a dream. After the unpleasant experience with them my daughter was going to take it on a test drive to make sure it was ok and it took her 3 times before she could get it started, then when started the engine was rattling horribly like the sensor and other stuff was never fixed and it ran worse than when we took it in. So, we informed them after threat of calling police again because bullets and stuff were found in the vehicle that wasn't ours and wasn't there when we took it in that we were cancelling the deal and wanted our money back. After a few more tense moments we finally got our check. Unbelieveable way to run a business I'd give negative stars if possible. By the way they thought that giving us a $30,000 mercedes to drive while our $4500 car was in the shop would make up for all this mess, NOT... This company in one word, Shady...
Hello, Elissa. At the time you purchased the vehicle we understood it needed an o2 sensor. However, once our mechanic completed that it did not comp...lete solve the problem of the rough running. Despite you having purchased the vehicle as is with no warranty, we had no intention of delivering it to you until the problem was solved. When you insisted on us returning the vehicle to you our mechanic had not completed his repairs to his satisfaction. However, at that time it did seem to be running very well. We understand your frustration with a car that has intermittent problems, these can take time to properly diagnose and repair. Providing a loaner vehicle is a courtesy, and is not intended to make up for your car not being what was expected at the time of sale. Given the circumstances we did unwind the deal. I'm sorry that your experience was anything short of great. I feel that we have done all that we can to rectify the situation. If anything more can be done, please contact us. Andrew, and the D&C Team 503-719-5038 ext 115
I have never felt this cared for in all my car buying years. I came in looking like the cat drug me in. Sunburned and wind burned, with dirt on my knees... and they treated me as if I was the queen of the world. It didnt take long before we drove off of the lot in the perfect car. You will not regret purchasing a car here. Truly exceptional people and service.
You must read this before you buy, ok so me and my wife bought our first expensive 2013 Mercedes Gl 450 and i bought thru Shawn the manager well he promised... he would fixed all the things we found wrong with suv like a couple of broken trims and a broken wiper bracket on the suv and he promised to give us mats and a mat for the trunk a car manual and he said suv just when they they’re Mecanic shoop so all fluids were up to date well when I called him he refused to do all the things he promised cause we already sign contract and he said it was not his responsibility No more and than after I took suv home one week later my oil light came on and said I was overdue 400 miles on oil change I called SHAWN the MANAGER and he refused to answer my call I talk to billy he said Shawn said it was my responsibility to pay for an overdue oil change on a 48000 dollar suv and I will never buy from this deeler again so folks think before going and buying from Shawn cause once you sign he sends you away!
Thank you Khi, it was a pleasure to do business with you. The entire D&C company deserves to be highly regarded! Very impressed with everything
Car was nice, gave good price to me. Khias you were good Thank you for honest deal and price for car. Would recommend to anyone in car search
Didn’t end up buying a car but the facility at D&C is worth writing a review on nonetheless. Thank you very much Khais and everyone
I went from dreading buying a car to actually enjoying the experience. Thank you for changing my mind on car Buying D&C, I can’t wait until I’m... back
When shopping for a used car I decide to change up my strategy and shop for a vehicle based on dealership reviews, and I'm so glad I did. We purchased... a 2012 BMW X5 from D&C in early May, and after a few days noticed it was leaking oil...no big deal (or so we thought) but decided to call the dealership (not expecting much as it wasnt under warranty). Long story short, it ended up needing a very costly repair. Not only did D&C give us a luxury loaner for the month and fix our issue (for free) they also went above and beyond while inside our engine, preventing further issues in the future. I knew they had a good reputation going into the buying process, now I understand why....WOW! They have earned our business, and our recommendation. Thank you D&C!!
All my questions were quickly answered thanks to khias. He made me feel much better about my situation and I know where to go if I’m having more... troubles. Great work ethic and a wonderful people person. Knows what he’s talking about.