Fox Valley Buick GMC

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Fox Valley Buick GMC Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2011

Welcome to Fox Valley Buick GMC in St Charles, IL! Stop by to see what's new with Buick GMC and our large new vehicle inventory! We have 100+ pre-owned vehicles on our lot + sell certified GM vehicles. We offer free car washes for life to our customers and service ALL General Motors products!

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Fox Valley Buick GMC seeks to honor God by impacting the lives of our employees, customers, and community. We want the people who interact with Fox Valley Auto Group to be better off in their lives for their interaction with us- financially, spiritually, emotionally and professionally. This is truly what it means to serve others. Prepare to be moved.

"Prepared To Be Moved."

Service

Oil, Filter Change

$29.95 and up*

Car Wash

Complimentary

Brake Diagnosis

Complimentary

Oil, Filter Change (Premium)

$39.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
199 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 15, 2019

    Purchasing a car at Fox Valley was extremely easy thanks to the wonderful customer service who made my experience delightful. I was a smooth process and... I could not be anymore happy with the way this dealership operated! Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 2, 2019

    great dealership and very friendly sales force. very pleasent car buying experience. Jevon was great. he was very easy to work with and answered all... my questions

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 6, 2014

    The service department took care of my oil change and software upgrade in a timely fashion at the most reasonable rate.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensu...re that each of our customers is satisfied with their experience at our dealership. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Mike Castagnino - GM - mcastignino@foxvalleybgmc.com

  • 2.0 out of 5
    October 13, 2019

    PLEASE READ: Since I live out of state, I wanted to get some info regarding the car I eventually purchased before making the trip out. I asked for pictures... of the vehicle, interior and exterior, just to make sure there was no surprises. They got back to be quick and sent me pictures of the exterior, none of the interior. When I asked about the interior, I was told that it was in great shape, after all, it is a 2018. When I got to the dealership and sat in the car, 2 big stains on the ceiling of the vehicle were obvious. Clearly, they didn't bother to look inside and rather lied about it. Not a huge deal, it didn't keep me from buying it. Suha was great to work with there and so was our salesman, Scott Frank. Actually, Scott was AWESOME. They told me I would need to pay Illinois tax and then they would reimburse me with a check so that I could pay my state tax. They told me the check would come within the next week and my title was also coming with it. I needed the title for obvious reasons as my temporary plate was only good for 30 days. As I'm leaving with my newly purchased vehicle I hoped on the interstate and immediately had a notification pop on my dash saying that I had a faulty sensor, later to find out this was going to be a $1,500 fix. The route we took on the test drive only allowed for me to get up to 50 mph. When I was going 65-70 mph on the interstate on the way back, and every time after that, my sensor would go off saying it couldn't locate the car in front of me. If Fox Valley would've taken it on the interstate and up to speed, this would be something they would have instantly found. I called them and they said they would do nothing for it. Clearly, they don’t do any sort of detailed inspections on their vehicles. I said I was going to leave a review and the owner of the dealer basically said he was going to comment back saying his side of the story and the 'truth'. So, thank you Fox Valley, you did me no favors. The people I worked with were great and friendly, but now I have a $1,500 issue with my vehicle 20 minutes after I purchased it for something that could have easily been diagnosed. Oh, and my reimbursement check for $1,300 and title that was supposed to come within a week? I had to call 3 different times to get it and they had to overnight it in the mail because they 'forgot'. I received the title and reimbursement check 1 (!!!) day before my temporary plates expired. Therefore, I had to go the DMV on a Saturday as they gave me no time.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 21, 2018

    Service was phenomenal. I arrived late and they were very patient and thorough. Found the vehicle I wanted and was in and out quickly. I have not a single... complaint.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2018

    Great place to purchase a car. I had been looking for a long time. Finally found the vehicle I wanted. I traveling from over 60 miles away and I called... to talk about availability and price. When I got the vehicle was as I saw in pictures and described. They had the Carfax online so I was able to view that before coming. The price we talked about was the price. I dealt Mike M. he was very good.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for doing business with us and we are happy you love your new vehicle!

  • 5.0 out of 5
    November 4, 2017

    Nice service good place and clean good cars very nice personel

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review we appreciate your business!!

  • 5.0 out of 5
    November 3, 2017

    This a good atencion and service the sales person ther are great fas and good...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 13, 2017

    How you are treated with a warm friendly smile!! And the communication with the staff is very knowledgeable of your vehicle!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 5, 2017

    My experience was great! The service writer Frank greeted me as soon as I pulled in to the bay. Service director Mark kept me posted on the progress... of the repairs. ANY staff I encountered were courteous and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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