Fox Valley Buick GMC

My wife and I just stopped in for quick look at a truck we saw while driving past. I had noticed the truck for a few weeks and finally had sometime to stop in. After we looked at it and around it I walk inside the dealership and asked for a new car salesperson. The girl at the desk called up Chuck Gonzales. Chuck was very polite and showed us more about the truck and talked to us like real people not just a sale. We exchanged cards and I told him that I would be back around 9am the next day. When I go there around 930, Chuck just got done with the morning meeting and he and I started to talk about the truck. He asked if I had a trade in and he took my keys, we then started to talk about the price of the new one and what I would like to pay etc etc. Never once did I feel over pressured to buy the truck. Chuck did everything to make me feel at home and comfortable with himself and the dealership. We settled on a price for both the trade in and the new truck, I signed the paperwork and owned the truck. After the deal was done, Chuck had to drive me back to my business which was only 5 minutes away, but nevertheless that was going beyond what I ever thought anyone would do for me. Later that afternoon once the truck was done getting the undercoating and whatever else we put on it, Chuck once again came and got me and my daughter. He then spent about 30 minutes with us explaining things inside it and how to work the buttons, which was great. He also called me two days after to make sure that we didn't have any other questions about anything inside cause if we did he would help us or get the answer for us. Chuck gets a A++++ from me! I have bought many new and used cars and there has never been a salesperson that has gone as far as Chuck did to make the deal and after the deal a great experience. I have already told a few people that are thinking about getting something new to go see Chuck before they do , at least give him the chance to earn their business.

We traded in our old Acadia for a new one and we were very happy with the experience. Everyone we worked with along the way was very personable and professional - the ladies at the front desk, our sales guy Tony, Justin (one of the managers) and Alex the finance guy. There's a lot of down time while the paperwork gets completed so I meandered through the dealership - it is very clean, the waiting room was very comfortable, the other sales people were personable and other customers seemed happy with their interactions. My husband and I highly recommend Fox Valley Buick-GMC.

Personalized customer service got my attention, brought me in, induced me to purchase vehicle from this dealership. Great job guys.

I like the full explanation of what service I will receive and then a progress report as we wait. Also, I appreciate a full report on what was found regarding the car. Loved the good coffee machine and refreshments available for waiting.

The visit with our salesperson was informative, efficient, and a pleasant car leasing experience overall. Alex Katselis did an excellent job representing the product and service of the car and the agency. The business office made the paperwork of the deal effortless and quick.

All the work was completed satisfactorily and one part was ordered that the technicians determined needed to be replaced. The only thing that I had any concern with was the timing as I was initially told that the oil change/tire rotation would take about 45 minutes and then the update of some sort would take another 30 minutes, however the total time that the work took was right near two hours and I was using my lunch hour plus to have this work done. Not a big issue, but I am a stickler on time use.

I made a last minute appointment to deal with an uncertain issue with the brakes, and was able to get in to have the problem fixed. Very accommodating.

My salesman, Nate, was great. He understood my desires and presented several workable options. The entire dealership made me feel as they valued my potential business.

They should call me that I have low fuel and ask me if they can fill up the gas! When I left there, 30 seconds later, out of gas! They did help me but waste 45 mins of my time.

This visit was like all others -- GREAT. Service personnel are always courteous and helpful. It's also nice that they recognize you and greet you by name.