John Hiester Chevrolet

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

John Hiester Chevrolet Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2011

- Our Mission Statement -

...



We at Hiester Automotive Group will provide quality products and honest, unparalleled service to all who enter our doors. We strive to make a difference in all our associates lives by training, educating and motivating them to grow professionally in a team environment. At the Hiester Automotive Group it is our desire that the relationship we form with our customers will last a lifetime. We will strive to be good stewards in the communities in which we operate through our support of local activities and civic groups. Hiester Automotive Group's goal as a successful business is to be honest and fair to our customers and associates and to always deliver a world class experience.

"Your Dealership for Life!"

Service

Tire Rotation

$16.99 and up*

Oil, Filter Change

$34.95 and up*

Wiper Blade Replacement

$10 and up*

Brake Inspection

$25 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
320 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 24, 2019

    We were looking for a used car, and Howard was knowledgeable, personable, and honest. He let us borrow the car to get a second opinion. In the end we decided... not to buy (recommended using premium gas), but the process of looking was low-key and stress-free. We will go back when looking for another vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Keith, we are happy to hear your time spent with Howard was pleasant. We look forward to seeing you in the future. Take care! Best, The John Hiester ...Chevrolet Team

  • 1.0 out of 5
    July 22, 2019

    We have always have bought our work truck from Hendrick. This time we bought local and will never again. A engine light came on and the misdiagnosed it.... They had the truck for over a week and then went in for an oil change a few days later. They did not even work on it the first day. This business is a upscale residential window cleaning with over 600 customers. The customers will be warned to stay away from this mess. Thanks for ruining the first weekend that was off since April!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Chelle, we would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution ...together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The John Hiester Chevrolet Team

  • February 13, 2012

    I cannot say enough about the experience I had at John Hiester Chevrolet-the absolute best and easiest car buying experience I have ever had! My search... began online and was drawn to this dealership initially because of competitive internet pricing. I contacted salesman Clark Godwin who thoroughly answered all my questions and made a appointment with me to test drive a car they had available. When I arrived at the dealership, I was greeted by the receptionist and Clark arrived quickly. The car I was there to see had been moved to the front and looked very clean and attractive. Clark was personable and immediately made me feel very comfortable. He was upfront and honest about the car and pricing. I decided against the first car I drove but Clark was committed to finding just the right car for me. This dealership was about 50 miles from my home, but I felt so comfortable with them that I decided they had earned my business and another trip there would be worth it. I was right, the following day, I purchased the perfect car for me! I was given a fair price for my trade-in, very competitive price for the new car and overall a great deal of respect. I was introduced to the entire service department, general manager, sales manager and even the owner-I really felt my business was appreciated! I didn't purchase a brand new car, use them to secure financing nor would I be using their dealership for service given the distance from my home, but none of those were variables, I was treated as if I were purchasing the most expensive car on the lot. Highly recommend this dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 8, 2019

    Had an appointment to get car serviced. Did not have a long wait. Satisfied with promptness .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Samuel, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is satisfied with the e...xperience. We look forward to working with you again! Best, The John Hiester Chevrolet Team

  • 5.0 out of 5
    June 20, 2019

    I have been taking the 2017 Trax that I bought from John Hiester one year ago back for service and have no complaints. The service has been performed... in a timely manner and the service staff are great. They communicate with the customer well.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tammy, we appreciate your kind words. Thank you for continually choosing John Hiester Chevrolet for your vehicle needs. Best, The John Hiester Chevrol...et Team

  • 1.0 out of 5
    May 30, 2019

    I brought a 2015 Chevy Traverse. I had a mechanic that I knew check everything before I brought it and everything checked out good. 4 days later battery... died so I had to get someone to jump it off so I could take it to my nearest AutoZone. They said the battary was bad and corroded so I replaced the it and it read the alternator was weak. So I took it to a certified Chevy mechanic he said its definitely the alternator because the battery was draining. (Battery $140 and alternator $360 all in 4 days after buying). Now fast forward a month and 20 days now a/c compressor went out (cost $300-500 getting ready to get that fixed) I personally believe their cars are horrible and they have employees or family and friends keeping their reviews so high. I have called the and no one has returned my phone call. I have read that a lot of people have called them over and over about car purchases and no one calls returns customers calls.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Lutisha, thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the custo...mer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Regards, The John Hiester Chevrolet Team

  • 4.0 out of 5
    March 11, 2019

    At the local oil change places they at least vacuum your car for you.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be ...reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, The John Hiester Chevrolet Team

  • 1.0 out of 5
    December 21, 2018

    I took the truck in for service on December 13 2018 for oil change and rotation and to apply a driver side assist handle. Once I had got home I saw that... the handle trim piece hand been trimmed instead of tucking I behind the dash like the passenger side and the piece that was removed. Know there is a gap we’re the trim piece sits on the dash. Called Mr Phillip Allen twice , parts and service director and never received a call back to get it resolved. The sad thing is that I was going to do the install and paid 31.00 in labor to have a professional do the install. What a mistake that was.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    October 4, 2018

    Casey King is AMAZING!! Not only did she help me but she turly went above and beyond all she did for me 2day, had to bring my baby in that I bought from... y’all for some services and Casey was there to help and make everything a smooth process for me! She even got me something fun to “play” in while waiting for my baby to be fixed she tried find out everything possible to save me some money and was just truly an awesome and AMAZING woman!! Will be working with her from now on for any needs I have!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours are truly a breath of fresh air! Casey is truly an invaluable asset and we appreciate everything that she does. We will be sure to ...pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you. Regards, The John Hiester Chevrolet Team

  • 1.0 out of 5
    June 7, 2018

    I ordered an item well over two weeks ago. They shipped UPS to a PO Box. I have sent an email 5 days ago and left a voice mail today. I have heard nothing.... Piss poor service to say the least. I would like my part I ordered expedited ASAP! Order #3148727.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Walter, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and we would like to extend our sincerest ...apologies for your recent experience. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The John Hiester Chevrolet Team

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