Reviews
Beware I am a repeat customer of both buying trucks and
Beware I am a repeat customer of both buying trucks and service.Today was a game changer for me.I now a little about Chevys.I immediately knew the quote of 6500 for a transmission was grossly of target.3400.00 over several other shops who offered a few other things I asked to be done. THERE TOTAL WAS 10 GRAND FOR A 2012 Z1.I got most of the stuff they were over pricing alot less also Beware ill never go back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your review, Dav. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. The John Hiester Chevrolet Team
John Hiester Chevrolet Nov 14, 2023 Dav Beware I am a repeat customer of both buying trucks and service.Today was a game changer for me.I now a little about Chevys.I immediately knew the quote of 6500 for a transmission was grossly of target.3400.00 over several other shops who offered a few other things I asked to be done. THERE TOTAL WAS 10 GRAND FOR A 2012 Z1.I got most of the stuff they were over pricing alot less also Beware ill never go back
Good communication and service.
Good communication and service. Proud supporter of the Wolfpack. I would highly recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate the kind recommendation, Greg. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! The John Hiester Chevrolet Team
I was please with the service at Hiester Chevrolet.
I was please with the service at Hiester Chevrolet. The advisors were nice and the got me in and out in about an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We feel our service department is what makes John Hiester Chevrolet of Fuquay Varina special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. The John Hiester Chevrolet Team
They are not thorough in checking my car on 3 separate
They are not thorough in checking my car on 3 separate occasions. I have to keep pointing out to them things they should know and reminding them of things I’ve asked them to check. Communication is not good and work not thorough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. The John Hiester Chevrolet Team
Poor communication from the service department communication from the service department. They are not thorough in checking your car. You have to tell them and then remind them what you wanted them to do and what they were supposed to be checking as well. They tell you that a problem is fixed and then you get home and you’re still having a problem..
John and staff are excellent.
John and staff are excellent. I would recommend dealing with them for all auto needs. Their service department is top notch as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, your kind words took our breath away, Jonathan! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. The John Hiester Chevrolet Team
Fast and courteous .
Fast and courteous . Delivered on time. Kept me updated on progress and costs of work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. The John Hiester Chevrolet Team
Needs a separate customer waiting area.
Needs a separate customer waiting area. I really don't need to hear all of the dealership conversations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. The John Hiester Chevrolet Team
Great service and friendly staff.
Great service and friendly staff. Always a pleasure doing business with them. Fast and courteous .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. The John Hiester Chevrolet Team
Great company to deal with.
Great company to deal with. Professional and courteous staff.sales experience was low key.Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. The John Hiester Chevrolet Team
John Hiester Chevrolet Fuquay Varina
Since moving to North Carolina I have purchased two new cars from John Hiester Chevrolet. Each experience with Harold was a pleasure. I have my vehicle serviced regularly at the dealership and have been more than satisfied with the work performed and the friendly knowledgeable staff. Great dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, The John Hiester Chevrolet Team