Chevrolet Buick GMC of Murfreesboro

The worst service I have ever received from a dealership in my life. I brought my truck in for service when the check engine light came on. They checked the truck and learned that the fuel pressure sensor was bad. I explained to them that I had a top tear bumper to bumper warranty that covers me for a rental car while my truck is in for service and that I could not be without transportation. He scheduled me an an appointment for the next Friday. I arrived at the dealership at 8am and spoke with the service writer about my warranty coverage and issue with appointments and transportation while my truck was in for service. I even gave her a copy of my warranty papers for her to get my rental car going. She explained to that they would need to get a diagnosis before she could contact the warranty company for a rental. I told her that I would have to wait because I had no ride. She told me that it may take a while and that she would be in contact with me through a customer text system they had for service customers. I was able to call a friend and get a ride home. By early afternoon I texted my service writer for a update on my truck and transportation with no response back. I had to cancel my appointments for the day and reschedule doctors appointments. Around 4pm I called the dealership and asked for the service manager. I explained my situation and she apologized for their service writer not responding or communicating with me. The manager explained that they would need a diagnosis for my truck before they could get me a rental or transportation. I told her that they checked the computer on my truck and it told them my Fuel Pressure Sensor was bad and that they had a diagnosis. I told her that I could not go the whole weekend without transportation especially when I purchased a top tear expensive warranty that covers my rental while my truck was in for service. She told me that she would have the service writer call me. A little while later, my service writer (Cheryl) contacted me and told me that they still did not have the diagnosis and asked me to commit to paying for the labor to diagnose my trucks problem. I told her to contact the warranty company for anything bill related. She told me that she could not contact them until they knew what was wrong. I told her to just get my truck fixed and get me some transportation. By 6pm. I called to talk to my service writer about my transportation and they told me that she went home for the night. (Really???) The next morning, I got a ride to the dealership and spoke to the gentleman there and he told me that I would have to talk to my service writer about anything related to my service and that she would not be back until Monday. I explained to him that I needed transportation and he told me that they did have courtesy loaner cars for their GM Warranty customers only and that he could not help me. I explained to him that I purchased my warranty from my GM Dealership when I purchased my truck but he said it was not good enough to get a courtesy loaner. I went back home and contacted my vehicle warranty company and they told me that they needed a claim from the dealership and that it does not normally take this long to get a claim going. The weekend went by with no customer service at all from this dealership. Monday morning came and I had to hitch a ride to work from a co-worker. I contacted the dealership and spoke to my service writer who explained to me that they still had not had a diagnosis. By the late afternoon, I received a call from my service writer explaining that they had to take the fuel tank out of my truck and wanted me to commit to paying for more labor time. Tuesday morning still no word. Tuesday afternoon I received a call and she told me they found the problem and that I could pick my truck up that evening. I will never go to dealership again for anything service or sales related. (NEVER AGAIN!!!)

Always top service at Cheverolet Buick GMC Cadillac of Murfreesboro! Highly Recommend for service or a new vehicle!

I had an appointment set for 11am and it took over 2 hours for my car to get two simple routine services done. On top of the amount of time that it took, I had asked to get both of my headlights changed and when I picked up my car, they told me they only did one because the other one wasn’t out even though I had asked for both to be changed. Lastly, I have called back to discuss this with someone and no one will return my phone calls

The service was good. They were able to identify an issue that was still under warranty, which resulted in a huge cost savings

Great job!!! I always love working with David Holder he takes awesome care of me!!

I highly recommend the dealership for any type of vehicle maintenance would use it again, when ready to change vehicle

Unsatisfied with scheduling, I still have to wait after I tell y’all what time I’ll be back after schedule appointment and still have to wait.

Dealership is professional and accommodating. Provides excellent, high quality service on my GMC Canyon. I will not take it anywhere else.

We I drove up to the dealership they took my car right in for service.

The service department is awful. They need new management. You call and leave messages they don’t respond