INFINITI of Cool Springs

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
200 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 15, 2020

    Jose and Tabatha were both great and easy to deal with! Both individuals were prompt and attentive answering my questions and meeting my needs. I would... recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    September 11, 2020

    I brought my car in for service for four new tires during your fall tire sale. Trey is my service advisor, he is an excellent asset to Infinity of Cool... Springs Service Dept!!! He is prompt and I would highly recommend he and this service dept. I bought a QX 80 there and Now this probably will always be my SUV of choice.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Here at INFINITI of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experi...ence. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

  • October 11, 2019

    Purchased a used Acura MDX. One of the best experiences at a car dealership I have had! Felt that the salesman was honest, no pressure to buy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your new Acura! We're glad to hear we delivered the best buying experience. If there's anything further we can do for you, we are h...appy to help!

  • 5.0 out of 5
    September 2, 2020

    Exceptional Experience. Grateful for Infinity of Cool Springs. Buying process very easy and Service department is Exceptional as well. Second QX80 we have... bought from Infinity of Cool Springs.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at INFINITI of Cool Spri...ngs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

  • 5.0 out of 5
    August 31, 2020

    Callie Watson is always on her “A” game! She’s knowledgeable, and always pleasant! She’s honest and spot on with wait time, every time I come in! She’s... a keeper!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at INFINITI of Cool Spri...ngs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

  • 5.0 out of 5
    August 27, 2020

    Excellent service. Best place to buy a car new or used. Great prices and best service you will find anywhere. Highly recommend checking this place out... when looking to purchase a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the tea...m here at INFINITI of Cool Springs to have earned it.

  • 5.0 out of 5
    August 22, 2020

    Great experience! So welcoming and easy to understand. They were kind and answered all questions perfectly. Quick service too. A great focus on safety... too

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joy, thank you for your kind review; we are happy to pass along your comments to the team here at INFINITI of Cool Springs! Please don't hesitate to r...each out if there's anything additional we can do for you.

  • 5.0 out of 5
    August 11, 2020

    I would definitely recommend Infiniti of Cool Springs! The service is unbelievable. My service advisor was Ryan Dunning. He was excellent. He went above... and beyond my expectations. The service guys were also.great! Always a Pleasant experience doing business with Infiniti of Cool Spring!

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    Came in for service or repair
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    Dealer Response

    Thank you so much for your kind words about your experience here at INFINITI of Cool Springs. We try every day to satisfy our customers and it?s alway...s nice to know when we succeed. Thanks again for the recommendation, and have an amazing day!

  • 5.0 out of 5
    July 29, 2020

    They were over and above to accommodate my needs. They fixed my vehicle in a very timely fashion had it clean and Covid sanitize where I felt very comfortable... about being back in my car after the repair. Everybody was very friendly cordial and helpful and I would totally go back there again for any auto repairs that should come up.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Laura, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feed...back means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

  • 5.0 out of 5
    July 29, 2020

    Infiniti of cool springs has exceptional great service. My service advisor Terron is the best, always makes sure everything is handled and makes the whole... process very easy.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Carol, we're glad to hear our staff took such great care of you! Here at INFINITI of Cool Springs we strive to provide a comfortable environment and r...elaxing facility to every guest. We hope we can continue to be of service to you down the road!

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