Reviews
Grateful for the courteous service and professional care
Grateful for the courteous service and professional care given to my Infiniti when I go for routine maintenance. I would never think of purchasing a car anywhere else.
Grateful for the courteous service and professional care
Grateful for the courteous service and professional care given to my Infiniti when I go for routine maintenance. I would never think of purchasing a car anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service .
Excellent service . Our service was timely and we had good communication about the process. My car was clean when I picked it up from being serviced
Excellent service .
Excellent service . Our service was timely and we had good communication about the process. My car was clean when I picked it up from being serviced
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The price for maintenance is way to high.
The price for maintenance is way to high. Everything is a separate charge which makes no sense plus the wait time is ridiculous, but facility is nice and clean
The price for maintenance is way to high.
The price for maintenance is way to high. Everything is a separate charge which makes no sense plus the wait time is ridiculous, but facility is nice and clean
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The staff at Infiniti of Cool Springs is always friendly
The staff at Infiniti of Cool Springs is always friendly with fast reliable service. The service bays and the waiting room are always clean and well presented.
The staff at Infiniti of Cool Springs is always friendly
The staff at Infiniti of Cool Springs is always friendly with fast reliable service. The service bays and the waiting room are always clean and well presented.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pete was super knowledgeable and the purchasing process
Pete was super knowledgeable and the purchasing process was seamless. Great team at Infiniti of Cool Springs. They went out of their way to do a remote close with us. The vehicle is amazing. Highly recommend
Pete was super knowledgeable and the purchasing process
Pete was super knowledgeable and the purchasing process was seamless. Great team at Infiniti of Cool Springs. They went out of their way to do a remote close with us. The vehicle is amazing. Highly recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Everyone was very kind and attentive.
Everyone was very kind and attentive. My cars oil change was done quickly, and the waiting area was very clean and modern. Also, the coffee was good.
Everyone was very kind and attentive.
Everyone was very kind and attentive. My cars oil change was done quickly, and the waiting area was very clean and modern. Also, the coffee was good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Williams, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Trey billing?
Trey billing?s key was a great service consultant. Very informative about the car and its service needs. Everyone was very friendly, drove me to mall and picked me up. Car was serviced in a timely manner. I think Infiniti has the best service department of any dealer.
Trey billing?
Trey billing?s key was a great service consultant. Very informative about the car and its service needs. Everyone was very friendly, drove me to mall and picked me up. Car was serviced in a timely manner. I think Infiniti has the best service department of any dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Carol, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I was provided with great service.
I was provided with great service. The service tech was helpful and well-versed on my vehicle. He ensured that I was keptrd posted on progress.
I was provided with great service.
I was provided with great service. The service tech was helpful and well-versed on my vehicle. He ensured that I was keptrd posted on progress.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Larry, we are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Car picked up for service.
Car picked up for service. Great communication through process. Everyone extremely helpful. Parts ordered and have next appointment next week to get everything finished up.
Car picked up for service.
Car picked up for service. Great communication through process. Everyone extremely helpful. Parts ordered and have next appointment next week to get everything finished up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose INFINITI of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
James did an excellent job he saw two at the vehicle was
James did an excellent job he saw two at the vehicle was handled properly and it was made available to me in the time that it was promised I would recommend him to anyone
James did an excellent job he saw two at the vehicle was
James did an excellent job he saw two at the vehicle was handled properly and it was made available to me in the time that it was promised I would recommend him to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello David, we're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!