Reviews
On April 19th when we arrived on the lot a salsa rep
On April 19th when we arrived on the lot a salsa rep immediately approached us which was much different than a few years ago. The whole team made car buying so easy and smooth, very professional, i would definitely recommend coming here for your car buying. I love my 2022 QX 50 Infiniti.
On April 19th when we arrived on the lot a salsa rep
On April 19th when we arrived on the lot a salsa rep immediately approached us which was much different than a few years ago. The whole team made car buying so easy and smooth, very professional, i would definitely recommend coming here for your car buying. I love my 2022 QX 50 Infiniti.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The customer service was excellent.
The customer service was excellent. The employees were approachable, kind, and professional. The comfortable waiting area made the time go quickly. Great customer service over the phone as well.
The customer service was excellent.
The customer service was excellent. The employees were approachable, kind, and professional. The comfortable waiting area made the time go quickly. Great customer service over the phone as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was a good experience overall.
It was a good experience overall. They worked in a very timely manner. This is my second Q60 from this dealership and they have kept them both serviced properly.
It was a good experience overall.
It was a good experience overall. They worked in a very timely manner. This is my second Q60 from this dealership and they have kept them both serviced properly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I came in for a oil change and ended up with over $2500 ?
I came in for a oil change and ended up with over $2500 ?general maintenance ? I was given a guest car since they had to keep mine until the next afternoon
I came in for a oil change and ended up with over $2500 ?
I came in for a oil change and ended up with over $2500 ?general maintenance ? I was given a guest car since they had to keep mine until the next afternoon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jana, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service appt.
Great service appt. Technicians are thorough and very focused on ensuring the customer is aware of findings that need attention, including what is urgent to address. I always enjoy engaging with the technicians at Infiniti of Cool Springs.
Great service appt.
Great service appt. Technicians are thorough and very focused on ensuring the customer is aware of findings that need attention, including what is urgent to address. I always enjoy engaging with the technicians at Infiniti of Cool Springs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chrisi, we're glad to hear our staff took such great care of you! Here at INFINITI of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Very pleasant experience with the servicing of my
Very pleasant experience with the servicing of my vehicle. Thorough explanation of what my car needed due to the mileage. Very hospitable atmosphere while I waited for my service to be completed.
Very pleasant experience with the servicing of my
Very pleasant experience with the servicing of my vehicle. Thorough explanation of what my car needed due to the mileage. Very hospitable atmosphere while I waited for my service to be completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Barbie, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Great experience from start to finish.
Great experience from start to finish. I got a fair deal on a great vehicle, I would highly recommend both the QX60 I purchased and Infiniti of Cool Springs.
Great experience from start to finish.
Great experience from start to finish. I got a fair deal on a great vehicle, I would highly recommend both the QX60 I purchased and Infiniti of Cool Springs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Fast Service, the waiting area was quiet i was kept
Fast Service, the waiting area was quiet i was kept informed as to what was going on. Snacks and water was provided. I didn't feel pressured to get service done that i couldnt afford at that moment
Fast Service, the waiting area was quiet i was kept
Fast Service, the waiting area was quiet i was kept informed as to what was going on. Snacks and water was provided. I didn't feel pressured to get service done that i couldnt afford at that moment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Phyllis, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
From the moment I arrived, I was treated as a priority.
From the moment I arrived, I was treated as a priority. The staff was courteous, professional, and kept me updated every step of the way. The waiting area was clean, comfortable, and well-stocked with snacks and coffee, which made the wait pleasant. I truly appreciated the level of care and communication throughout the process. Highly recommend their service!
From the moment I arrived, I was treated as a priority.
From the moment I arrived, I was treated as a priority. The staff was courteous, professional, and kept me updated every step of the way. The waiting area was clean, comfortable, and well-stocked with snacks and coffee, which made the wait pleasant. I truly appreciated the level of care and communication throughout the process. Highly recommend their service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Andrew was very helpful.
Andrew was very helpful. Kyckyx. Mgchkx h. I jvjvc Vic jvcjcv chvicjv. As d Dr fff sdf did. Fffcv chuck cuccc Vic Vic vucucu guvc
Andrew was very helpful.
Andrew was very helpful. Kyckyx. Mgchkx h. I jvjvc Vic jvcjcv chvicjv. As d Dr fff sdf did. Fffcv chuck cuccc Vic Vic vucucu guvc
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase