Virginia Auto Trader Co.

Angel helped with a used vehicle. After taking a small deposit, they rushed the vehicle out for service that they informed me about prior to showing the vehicle and had it ready the next day. We chose to purchase a different vehicle elsewhere and they quickly returned my deposit without any fuss. Angel and Sadique were very forthright about the vehicle and were good to the their word. I would consider buying from them in the future.

Drove out of my way to purchase a running vehicle and 10 mins into the test drive the car started misfiring and could barely make it back to the lot.

Sadique and his staff were professional, insightful, and generous during the buying process. They know their way around many vehicles, offer advice during the buying process, and have excellent trade in value if you are selling. The selection of cars is great, and the customer service wonderful. If you are looking for a safe and clean used car, make this your first and only stop. Can't recommend highly enough

I bought my 2014 Audi A5 from this dealer, this dealer is one of the few that buys from new dealer trade ins, and not from Auctions, they have all service records and info on the car, the staff was very friendly and from start to finish about 2 hours, Jaffar the manager goes over everything in detail and can give realistic accurate numbers and gets you great financing, I don’t have anything Negative to say- keep up the good work, - John

Called Moe and told him I wanted to stop by and see the GLK 350 same day, he welcomed me. Got there, notice exterior damages immediately. The listing states the vehicle has a sun/moonroof and it didn't. Moe kept asking irrelevant questions about how I planned to paying for the vehicle and how old I am which I started to get annoyed with. He insisted that he test drive with me and that no one is able to test drive their vehicles without them in the car. I HAVE NEVER HEARD OF THIS BEFORE. What if I came with my entire family and there was no more space? I drove the car for about 8 minutes (Yes, I counted) with Moe giving me directions and complaining on how I drive. I explained to him I need to see how fast the car accelerated and slowed down. He asked me did I like the vehicle, I told him I couldn't tell based on the short drive. I was so turned off by the way he was acting that I wasn't even interested in purchasing the car. Just based off the short drive, I noticed the driver side window adjuster did not work properly. The middle console was broke. The gas tank cover was not on AT ALL.

Virginia Auto Traders is out to sell used cars. They are very business like in this regard. They were very professional as well. I felt that they should have been a bit more fourthwright about the vehicles and their policies from the beginning. I am at this point satisfied with my purchase (less then two weeks ago). Angel was very personable and promptly contacted me and reached out to me from the beginning. Jafar,Sadeek worked with me through all the paper work.

I put a deposit on a car and then was told by me calling the next day that it was sold already. Then my 500 dollar deposit wasn’t processed for a week so I won’t get it back for another week. Awful service and scams.

My experience with Virginia Auto Trader Co. (“VAATCO”) was great! I learned about VAATCO through my insurance company USAA. I’ve been with USAA for more than 30 years and they have never steered me wrong; so, I really trust them! The moment I called, I spoke with Angel. He truly is an angel. 😇 We arranged an appointment for me to look at a 2008 Honda Pilot. Due to a few postponements, Angel was very kind and understanding about rescheduling my appointments to see the Honda Pilot. The Honda Pilot handled very well during the test drive. Angel was well versed about the Honda and was able to answer any questions we asked. The application process was a breeze! The Finance Department was so enlightening. Dwight was awesome. He was so knowledgeable about the finance process and credit building. I learned so many things and the next thing I knew, I was being handed the keys to my new car! The only suggestion I have is one from my father. That is installing a space heater or a radiator in the waiting room to provide warmth for customers in that area. Words cannot express how fortunate I feel about meeting the gentlemen at VAATCO. Each person is so polite and knowledgeable about their section of the automobile business. The office runs like a “well oiled machine.” In the end, VAATCO feels like family and I would recommend them every time to everyone I know!

Excellent customer service - unmatched really. Check them out for sure if you are looking. They took special efforts to make sure our car buying experience went smoothly and that we were happy with the purchase - and we are. They have some beautiful cars! Check them out - we were glad to do so. Good luck.

Important warning to potential car buyers - do not consider doing business with Virginia Auto Trader Co. Unfortunately, I purchased a vehicle from them two weeks ago and it has been a nightmare. Not only did they sell a bad car they were not honest about work done to the vehicle and have not made any meaningful attempt to resolve the issues I would hate for anyone else to have to endure this kind of treatment and suffer the financial hardship we are experiencing as a result of their unethical business practices.