Reviews
Kevin is great and I love my new truck.
Kevin is great and I love my new truck. He worked very hard to get me exactly what I was looking for in a truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review! We’re glad Kevin worked hard to get you exactly what you were looking for and that you love your new truck. We appreciate your support and look forward to assisting you again!
Great customer service and quick service will definitely
Great customer service and quick service will definitely be back for another car in the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review! We’re glad you received great and quick service. We appreciate your support and look forward to helping you with another car in the future!
Great facility.
Great facility. Team is amazing. Very friendly. Very knowledgeable. Very helpful. Would recommend everyone, from reception to service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review! We’re thrilled to hear you had a great experience with our amazing, friendly, knowledgeable, and helpful team. We appreciate your recommendation and look forward to assisting you again at Hendrick CDJR!
Worst dealership I’ve ever dealt with.
Worst dealership I’ve ever dealt with. First they sell me a truck that was already sold, then they find one like the one they sold and backdate their documents and ask me to sign that the truck is used for $150K when Cedric said it was new. Then they notarize documents stating I signed in front of a notary and I’ve never been to Alabama in my life, then they agree to send $5K back because the truck was pre owned, but then never send the check and now they are delivering a truck but they can’t tell me the transport company so I can know when it’s arriving. This dealership is filled with a bunch of folks that work together to scam the customer. Because they falsely notarized my documents I’m sure there’s an Alabama attorney that will unwind the deal if need be. No honest communication and they do not do what they say they are going to do. A dealership full of fraud and dishonesty. I’m going to find the owner and see if he’s willing to help.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your concerns. We’re glad that you were able to speak with our management team and that the situation has been resolved. We take matters like these very seriously and appreciate your patience throughout the process. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you again.
Professional sales, not pressured.
Professional sales, not pressured. I liked working thru my purchase with Joey A . Hendrick is a reputable dealership and would require their employees to meet their expectations. I would definitely refer anyone to Joey.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review! We’re glad Joey A provided professional, pressure-free service and that you trust Hendrick CDJR’s commitment to high standards. We appreciate your referral and look forward to assisting you again!
I have been misled and lied to by every employee i have
I have been misled and lied to by every employee i have interacted with since the purchase of my vehicle. Service dept is very unprofessional. The sales dept is now ignoring/forwarding phone calls
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. Providing honest and professional service is very important to us, and we regret that we did not meet your expectations. If you would like to discuss your concerns further, please don’t hesitate to reach out to our management team directly at the dealership. We’re here to listen and help resolve any issues. Thank you for your feedback.
DeAndre was a great help very kind and listened to what
DeAndre was a great help very kind and listened to what we were looking for and found it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review! We’re glad DeAndre was kind, attentive, and helped you find exactly what you were looking for. We appreciate your support and look forward to assisting you again at Hendrick CDJR!
Great service with excellent team of knowledgeable staff
Great service with excellent team of knowledgeable staff communication before and after the trade and sale !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review! We’re thrilled to hear you experienced great service and excellent communication from our knowledgeable team before and after your trade and sale. We appreciate your support and look forward to assisting you again!
Chandler did a fantastic job helping us find the perfect
Chandler did a fantastic job helping us find the perfect Wagoneer for my large family. He did a great job listening to our needs and showing us all the features. His product knowledge and his ability to communicate effectively made this the best experience at a dealership I’ve had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review! We’re thrilled to hear Chandler helped you find the perfect Wagoneer and provided exceptional service with great knowledge and communication. We appreciate your support and look forward to assisting you again at Hendrick CDJR!
I could not have asked for better service.
I could not have asked for better service. Everyone was so kind and took the time to answer any questions that I had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review! We’re glad our team provided kind and attentive service, taking the time to answer all your questions. We appreciate your support and look forward to assisting you again at Hendrick CDJR!