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Lexus of New Orleans

(1,025 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,025 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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Lexus of New Orleans - Shelli Ali - Salesperson

I was searching for a certified pre owned car on the internet and came across a beautiful 2017 RX 350 with low miles at Lexus of New Orleans. I contacted Lexus right away and Shelli Ali, my sales person, responded promptly. I went in to see the car and was very well treated. Shelli was very Knowledgeable about the car and was so sweet and friendly, she made me feel very at ease with the whole buying experience. On 10/9/18 I went home with the RX 350 that I wanted. Shelli really took care of me and I love the car! I will definitely recommend Lexus of New Orleans and Shelli Ali to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Nicole, it is great to hear that Shelli provided you with 5 star customer service during your purchase. We will be sure to pass along your compliments to her and the rest of the team. Enjoy your RX 350!

First class experience

From the time I first walked in to the next day walking out with my brand new 2019 Lexus, my experience was first class luxury. The building is beautiful and everyone was friendly and warm which I cannot say the same for other dealerships. Jonatan Rodriguez was my sales person and he was awesome. Very knowledgeable and patient. He was able to ease my fears and answer my million questions. When I was going through negotiations he heard me complain about the hike in my insurance premium so he had the on site Allstate agent, Eppy, call me and they saved me $1000 a year!! Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your feedback, Jennifer. It is great to hear that Jonatan and the team provided you with 5 star customer service during your purchase. We will be sure to pass along your compliments to the entire staff. Enjoy your new 2019 Lexus!

Customer

Thank you "Bo" Williams and the rest of the staff of Lexus of New Orleans for the amazing customer service! Bo Williams made my buying experience easy and enjoyable from beginning to end. He was extremely courteous to my 5 yr old and 3 yr old boys. I couldn't be any happier with my brand new RX350 FSport, it was exactly what I was looking for. Thank you "Bo" for the amazing experience, I'm now a lifetime customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback, Valerie. It is great to hear that Bo provided you with 5 star customer service to you and your family during your purchase. We will be sure to pass along your kind words to him and the rest of the team. Enjoy your new RX 350!

Lexus of New Orleans

Dawn was our salesperson. She understood our needs and our price range. She was honest , kind and very knowledgeable! Buying a car from Lexus of New Orleans was a pleasure! I will recommend dawn and the dealership to all my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It is great to hear that Dawn provided you with 5 star customer service during your purchase. We will be sure to let her know that her assistance is appreciated. Enjoy the ride, Roy!

Lexus Of New Orleans - 5 Star Sales and Service

We purchased a new 2018 Lexus RX-L in Nebula Grey from Lexus of New Orleans on 9/27/2018. Our 5 Star salespeople were Shelli Ali and David Drory. They were very professional and easy to work with. I have owned different Lexus vehicles for 20 years and their service department is 5 STAR rated. They offer a loaner vehicle for the LIFE of your vehicle and their service staff is fantastic. I also recently bought a 2019 Lexus ES350 F-Sport after selling my 2007 ES-350. My wife and I now own Lexus vehicles and we expect to be driving the Lexus Brand for the next 25 years. We have been a Loyal Lexus Customer for over 20 years since 1998 when I bought my 1st Lexus ES-350. My current vehicle is a 2007 Lexus ES-350 in Aquamarine Pearl Blue that I bought new from a Lexus Dealer in Louisiana back in May 2006. This 2007 ES-350 is the only car I have owed and driven for the past 12 years and it still looks great with only 76,000 miles. People have given me more compliments on the color of my 2007 Lexus than all other cars combined that I have driven over the last 38 years. I have been waiting for this exciting Ultrasonic Blue color to be offered for over 5 years since 2014 and have read over 50 online articles about this new 2019 ES model. We have shopped most luxury brands including Lexus, Tesla, Mercedes-Benz, BMW, Audi, Jaguar, Maserati, Aston Martin, Acura, Infiniti and Genesis. The Lexus Brand is the only luxury brand that we continue to purchase. Lexus is absolutely the best luxury brand in the world – in quality, engineering, design, performance, reliability, and personal service. Take a Lexus Test Drive. When you drive it, you will buy it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mark, it is great to hear that Shelli, David, and the team provided you and your wife with great customer service during your recent purchase with us. We are also pleased to hear that your visits with our service department have been 5 star experiences. We will be sure to share your high praise with our entire staff and look forward to working with you for years to come. We appreciate your feedback and hope that you enjoy your new 2018 RX-L!

5 Star Sales & Service - Lexus of New Orleans

We purchased a new 2018 Lexus RX-L in Nebula Grey from Lexus of New Orleans on 9/27/2018. Our 5 Star salespeople were Shelli Ali and David Drory. They were very professional and easy to work with. I have owned different Lexus vehicles for 20 years and their service department is 5 STAR rated. They offer a loaner vehicle for the LIFE of your vehicle and their service staff is fantastic. I also recently bought a 2019 Lexus ES350 F-Sport after selling my 2007 ES-350. My wife and I now own Lexus vehicles and we expect to be driving the Lexus Brand for the next 25 years. We have been a Loyal Lexus Customer for over 20 years since 1998 when I bought my 1st Lexus ES-350. My current vehicle is a 2007 Lexus ES-350 in Aquamarine Pearl Blue that I bought new from a Lexus Dealer in Louisiana back in May 2006. This 2007 ES-350 is the only car I have owed and driven for the past 12 years and it still looks great with only 76,000 miles. People have given me more compliments on the color of my 2007 Lexus than all other cars combined that I have driven over the last 38 years. I have been waiting for this exciting Ultrasonic Blue color to be offered for over 5 years since 2014 and have read over 50 online articles about this new 2019 ES model. We have shopped most luxury brands including Lexus, Tesla, Mercedes-Benz, BMW, Audi, Jaguar, Maserati, Aston Martin, Acura, Infiniti and Genesis. The Lexus Brand is the only luxury brand that we continue to purchase. Lexus is absolutely the best luxury brand in the world – in quality, engineering, design, performance, reliability, and personal service. Take a Lexus Test Drive. When you drive it, you will buy it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Mark, it is great to hear that Shelli, David, and the team provided you and your wife with great customer service during your recent purchase with us. We are also pleased to hear that your visits with our service department have been 5 star experiences. We will be sure to share your high praise with our entire staff and look forward to working with you for years to come. We appreciate your feedback and hope that you enjoy your new 2018 RX-L!

Excellent Customer Service

We recently purchased a used car from Lexus of New Orleans. Bo was our sales consultant. I would highly recommend this dealership! They were very helpful and do not try to pressure you into a deal. The customer service we received was stellar. The process of purchasing our car was streamline. Everything you need is under one roof. Bo is the best sales consultant! He treats his customers like family. Go to Lexus and ask for Bo. You won’t regret it!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate your feedback, Lori. It is great to hear that Bo and the team provided you with 5 star customer service during your purchase. We will be sure to pass along your high praise to the entire staff. Enjoy your new ride!

Great Dealership Experience

This was my second vehicle purchase through Jonatan at Lexus of New Orleans. I came back to him because he made the whole process stress free. He worked very hard to make sure I was happy. I have referred him to family and friends, and will definitely go back to him if I need another vehicle. This was an overall great dealership experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is great to hear that Jonatan has consistently provided you with 5 star customer service during your purchases with us. We will be sure to pass along your compliments to him and the entire team and look forward to working with you again in the future. Thanks for the feedback and we hope that you enjoy the ride!

Great Experience

This was my second vehicle purchase through Jonatan at Lexus of New Orleans. I came back to him because he made the whole process stress free. He was pleasant, low pressure, and worked with me until I was happy, before and after I decided to make a purchase. I would feel comfortable calling him with post purchase questions about my vehicle. I have referred him to family and friends, and will definitely go back to him if I need another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is great to hear that Jonatan has consistently provided you with 5 star customer service during your purchases with us. We will be sure to pass along your compliments to him and the rest of the team and look forward to working with you again in the future. Enjoy the ride!

Awesome salesman prompt and professional

Jonathan was my salesman and my experience from start to finish was great...he accommodated all my needs and made sure i was taken care of

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback, Leslie. It is great to hear that Jonatan provided you with 5 star customer service during your purchase. We will be sure to let him know that his assistance is appreciated. Enjoy the ride!