Reviews
Legendary service
We were on Vacation when our car broke down. Robert made us a priority and kept us from having to fly home, then fly back to pick up the car. He bent over backwards to help us, and to communicate clearly with us. I will never step foot on your lot due to distance however, I have told many many people how good the service was. He was outstanding. I will be forever. Grateful to Robert into your business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marsha, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Robert went above and beyond to identify and fix the problem with your vehicle. Thank you for the recommendations and referrals. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Michael and Alex
Alex and Michael made our buying experience a one to remember, very helpful and informative, we got what we want it and a great Durango 2023, 0 miles and our payment was low as we needed it for the sake of our company , first business vehicle. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Juan. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great Service!
Pedro Paz was really patient with me and got me where I needed to be. Freedom is one for the people to help you out! HIGHLY RECOMMEND.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great service!
Always friendly and they value my time. They are always very helpful and get me in and out. The Freedom experience is always top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR), we value our customers and we look forward to seeing you down the road. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great service
I had went twice to the Arlington service department, for the same problem, which was a simple rim & tire change. The first time I was there from 10:30 to after 1:00 just for them to tell me they got the wrong tire from down the street. Instead of them going back and getting the correct tire and putting it on my jeep; I had to plan to come back the following Saturday. The second time I arrived at the Arlington service department around 9:00. I was there well past 2:00 because it took forever for them to put the rim on with the wrong tire again only for the sales guy to notice the wrong tire was placed on the rim. The problem wasn't fixed immediately, it took hours. I should not have been there for even an hour for a job that literally takes five minutes to complete. I had wasted two whole days at that service department. I was dreading getting my oil changed at the Arlington department, when I stopped at 7-Eleven for a Big Gulp to drink while I waited and looked across the street and saw a Jeep dealership that happens to be in my neighborhood. I went over to them and asked if I could get my oil changed with them; and of course they said yes. Not only did my ice not melt, but I still had my soda to drink once they finished! I seriously doubt I was there an hour, they were quick! It was also nice that they actually had the TV set to shows and movies versus game shows like Arlington. I definitely plan to return back to the Duncanville service department for all my service needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rita and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Always pleased with the amount of time service req
Maddison and Terry make an excellent team. Work was completed in a great time frame and they treated my car like it was their own.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Betty! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Excellent buying experience
The whole team worked very well with me to make this a great experience. Tanner Truitt was exceptional. Very energetic and professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Awesome service... friendly people
Meagan and the rest of the service department were very friendly and helpful. Our Grand Cherokee left us stranded 6 hours from home but they got us on our way the same day. I can't thank them enough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great service
Friendly staff. The process was actually and surprisingly enjoyable which made buying a new car easy and less stressful. If I need another vehicle I in the future, this would probably be my first choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Latonya, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Quick Turnaround Time
Thomas is my go to guy, he keeps me informed about what stage of repair the car is in and jumps through hoops to get it done and back in service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville