Reviews
Great experience. Very satisfying.
Tanner was amazing from beginning to end. The experience was quick and not overwhelming. Everyone was very courteous and polite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great customer service
Our salesman Jonathan was very attentive made us feel comfortable with no pressure. He went out of his way to show us the inventory and the differences in the vehicles.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great Customer Service
I really appreciated Madison’s customer service. Madison kept me updated on the status of my truck repair. Madison did a great job of smoothing over an issue that I was not happy with. Madison really cared that I was satisfied as a customer Great job Madison
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darrell, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great service
My car is an older model but has been well taken care of by Freedom Dodge Chrysler and I appreciate the attention to detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Betty, we sincerely appreciate your feedback. Each employee is a valued member of the Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR) team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great Service Department
Jennifer and Harvis were very prompt and helpful. Diagnostics and repairs on my Jeep were done quickly. Overall experience with the service department was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great Customer Service
The service tech, Travis Moody that greeted me when I arrived. He was friendly, courteous and professional. As a senior aged 70+, good customer service is very important to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that Travis does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Poor time service
Service was very slow, service clerk did not attempt to locate me to ask me for for wheel lock key.time wasted. Two and half hours to get tired rotated.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Top notch service
Recently purchased a 06 300srt8 out of state. Had not test driven the car I def to a huge gamble buying the car(dream car). I know getting in I would have to put some money into the upkeep in the beginning bringing everything up to speed it being a 17yr old car. So I took it to the dealer when I received the car for an oil change. That’s where they give me a list of things I should consider doing to my car. Yes it was expensive but then again it’s not your daily 4 cylinder gramma car. Everything they told me my car needed I did and was returned the same day and drives like new. Love the place and the people. I gave my car for years to live and plan on taking it to them every service in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ricardo, Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR) would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top-notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review! We thank you for continually trusting us with your car-buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great service
Service and staff were excellent. They kept me updated on my vehicle and did their absolute best to get me back in my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Great Service
Everything was wonderful. I was very pleased. The level of professionalism and dedication given to my car was second to none. MP
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville