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Jack Daniels Volkswagen

(2,583 reviews)
Visit Jack Daniels Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 625-1340 (201) 625-1340
Used (201) 625-1294 (201) 625-1294
Service (201) 625-1311 (201) 625-1311

Reviews

(2,583 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Daniels Volkswagen from DealerRater.

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Sweet

Ansoni is a wonderful asset to your team. He was very informative and kind. I had a good time at this dealership. Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Glad Ansoni took good care of you. We value him as an employee! All the best!

RIPOFF Avoid buying a car from here

After a good experience with my Jetta lease I decided to get another so I went to Jack Daniels VW instead of the other VW dealership I got my Jetta the first time due to distance - this is one of the biggest mistakes of my life. Jack Daniels VW is the reason why car dealerships have a bad reputation. My salesperson Ricky and his managers were very rude, unprofessional, and engaged in highly deceiving sales tactics. We agreed to a price and took insurance off my car then they huddle you into a back room with another "manager" who tells you that the actual price is $50 more a month then originally agreed. The car they gave me wouldn't start after 3 months of driving it . They never gave me an inspection sticker which I got a ticket for by the police. We worked out a deal to roll over my existing payments into my new lease then I found out 6 months later that they never actually rolled in those payments into that lease leaving me with a $1000 unexpected expense. After confronting Ricky and his managers they played the runaround and blamed Volkswagen Credit. Ricky and the VW Jack Daniels sales team are an embarrassment to themselves and the sales profession. I highly recommend anybody looking to buy/lease a VW to go to another dealership and avoid the pain you will suffer by dealing with these people. Amir

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

Please reach out to Don Chittum to discuss any concerns you may have. (201) 703-1925 EXT. 1464. Thank you.

NEGLIGENT

BROUGHT MY CAR IN FOR AIRBAG RECALL. THEY DID INSPECTION, APPARENTLY CHECKED COOLANT, THEY LEFT COOLANT TANK COVER OFF, ON WAY HOME, COOLANT BOILED OUT AND CAR OVERHEATED.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

great!

Perfect service, i am client of Jack Daniels almost 16 years and like this .All my family get cars from this dealer and i bring here some of friends who become a clients

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your loyalty. Wonderful review!!!

Quick and painless process.

I had a great experience with jack daniels vw. The sales team was very honest and helpful with all my questions. I was in and out with an affordable lease agreement in under an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this 5 star rating!!

Piero

My wife and I came to purchase a Jetta for my daughters graduation present and Piero was a fantastic salesman to work with. Everything was excellent. She loves the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. Congratulations to your daughter on her graduation! We hope she enjoys her new vehicle!

New atlas!

Came in with my husband and I was helped by Piero and Greg. We were very particular in the vehicle we wanted but they managed to find it and put in front parking censors for us! Thanks again Jack Daniels!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful review. Glad Piero and Greg provided you with a pleasant car buying experience.

2 cars from Piero

I run a very busy jewelry company and Piero was quick for me. I showed up twice with no appointments and he made it happen for me in no time. The cars weren't for me but they will enjoy their new Tiguans. Piero, forza italia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We would love the opportunity to put you into a new vehicle! If you have any questions please feel free to call us or stop by!

Quick and easy

I just wanted to buy a car for my employee and didn't want the hassle. Piero was very knowledgeable and easy to work with. I will send more of my customers over to him! Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this wonderful review. Enjoy your new car!

Excellent Servive

Second lease in a row for me at this dealership. Scott Zukowski leasing manager listened to me and met all my needs. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us earn your business for a second time!! Your loyalty is greatly appreciated!