Brookbank Auto Exchange

Reviews

5.0 out of 5 5.0
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 23, 2018

    After looking for a year I thought I had found the perfect truck. I did but…… . I purchased my F350 Dually from Brookbank on 6/11. I drove... it twice, researched, and contemplated like crazy. I made the decision to trade in my truck and dual sport. I WAS extremely happy with my decision until 7/17 when the ICP sensor, CAM sensor, and the IRP harness went out and left me stranded. No biggie I was still happy and understood these things happen. I had all sensors repaired for $294 and a $100 towing bill. Then on 7/29 tragedy struck when pulling into the driveway my truck decided to empty transmission fluid at a rapid rate down my driveway. I took it to a great transmission guy and 4 days later and $3,684.91 poorer I drove away with a newly rebuilt transmission. I discussed these issues immediately with Brookbank Auto Exchange. Specifically, Jeff. Jeff talked to the owner and after weeks of calls and the run around “we will talk about it and get back to you” there has been no progress on doing the right thing. Since then I replaced the wheel hubs, tires, brakes, and ball joints. $6,178 poorer. This was due to the front end staring to go out because of the semi-tires. Total cost of all repairs on my vehicle 3 months into purchases: $10,156.91 I have request some type of reimbursement for tranny and sensors. No luck . If you are going to purchase a vehicle here be preparing to spend at least 50% more after you sign the paperwork. You are going to need it. I would not recommend this company. Gave it a 1 star rating because at least the drive from Georgia to North Carolina was pretty.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 12, 2018

    Not enough good can be said about the guys at Brookbank auto exchange. Jeff and Thomas went above and beyond. Not only did we get a good deal, but flying... in from another state we were met at the airport. Our truck was fueled and ready for our trip home. We would recomend them over and over again. Thanks Guys

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 6, 2017

    This was my first internet purchase of a vehicle. Jeff and Thomas made the process very easy. We drove 5 hrs to pick up the truck. We were given plenty... of time to test drive and check out the condition. All was as described and there was no pressure to complete the deal. They arranged very favorable financing and we had no issues with the truck on the drive back home. I felt relaxed when another customer came and brought treats for Diesel the cat. Continued success to Jeff and Thomas.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 14, 2017

    This was truly the best experience that I have had purchasing a used car. I have purchased about 12 cars in my lifetime, all but one were used vehicles.... I drove two hours to check out a vehicle that I found online. Jeff (the sales rep) didn't know that I had driven two hours to see this vehicle. I was welcomed with open arms. I then drove the vehicle and knew that I was going to take it home that day. Prior to making the trip to the dealership I contacted my credit union for financing, so I already had a check to finance the truck. Jeff also didn't know that. So first we talked about my trade in value and he agreed to give me exactly what I wanted. Then we talked about the price on the new/used truck and I was able to wiggle him down a little bit. I did this to ensure that the two transaction were separate and that the difference wasn't getting tacked on to the end of my new/used truck. OK so I'm happy and I am ready to pull the trigger and make the purchase. I then tell Jeff that I have a check and am ready to make the purchase. He said OK, but if you don't mind telling me, I would like to know your intrest rate. I told him eight percent and he asked me what my credit score was, so I told him and he said that he was sure that he could do better than that. He then pulled my credit and was able to get me a 3.5 %. I was amazed. I got the exactly what I wanted, making a payment $200 a month less than I was expecting to pay. I would definitely recommend this dealership to family and friends. Thanks for everything Brookbank auto. Semper Fi

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 7, 2016

    Great place , great cars, and great deals. The lot was nice and spacious so anyone feeling cluster phobic. The cars and trucks ran nicely and the people... there are very friendly and know what they are doing .stop by and see what they got they are really good with there customers .

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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