JT's Kia

Mr Littles did an excellent job with getting me into a 2025 Kia Seltos. I would recommend him to others that is in the market to purchase a Kia.

I was initially drawn to JTs Kia of Columbia by the competitive pricing listed on their website for the 2025 Kia Sorento. Unfortunately, that pricing turned out to be misleading. When I requested a quote, it included unrequested and overpriced add-ons like “Pulse” and “GPS,” each tacked on at $799, totaling nearly $1,600 in unnecessary charges. These are typical line items dealerships slip in to quietly inflate the price—and sure enough, their quote ended up being more expensive than several other dealers I was considering, despite the lower advertised price. What made matters worse was the lack of communication. I tried reaching the sales team multiple times over the course of several days—by phone and email—but could never get a call back. This lack of follow-through, combined with the hidden fees and pricing games, left me with little confidence in moving forward with JTs Kia. In the end, I purchased my 2025 Kia Sorento SX Prestige from Ed Voyles Kia in Smyrna, GA, where I received honest, upfront pricing with no pressure and no added fluff. I had hoped for a better experience from JTs Kia, but unfortunately, I can’t recommend them unless you're prepared to scrutinize every line item and do a lot of chasing on your own.

Personnel are very friendly, but you shouldn't have to wait 3 hours and 15 minutes with a scheduled service and that is typical. In fact, the service rep said today was a slow day for them.

Bought new Kia. Tried to give me a high interest rate, higher than bank. Said could not lower it until I told them to void the deal. Also never gave me an sale invoice with paperwork that show any detail on pricing.

worse buy ever. hidden fees. the car was not inspected. bad brakes. Uber would not pass a 2022 Nissan

With the exception of the direct sales person Mr Dyquan and his sales manager Total disappointment with customer service would not recommend or purchase a second time from this location even if they were lead on any other purchase. Complete chaos with customer service not having information delays in being put on hold, hang ups multiple transfers. Absolute zero communication etiquette or professionalism I almost thought I was talking to someone casual as though they were at their home. We had to look up BBB the owner and dealership to ensure this was an actual business. A complete disappointment with the service I received purchasing a new car for my daughter I would say in the future if a customer is purchasing a new vehicle without lending they would be giving some red carpet treatment. It almost felt like your dealership was doing me a favor and didn’t care if I purchased or not. I’m pretty sure there are far few persons buying vehicles out right than getting lenders and loans. Never thought of purchasing a KIA or had interest in this product. My daughter wanted this vehicle 2025 KIA K4 EX for work and college. Again I commend the sales person Dyquan for getting on top of things afterwards because I would’ve paid a few more thousands to prevent the headache it was starting to become the morning of purchase. I rated this dealership a 2 instead of 0 because of the sales and sales manager please find you a better customer service team or trainer.

First purchase was 01/4/2022 at JTs Kia on Killion Rd my salesperson was Victor Tayler. This was my first new car buying experience and I was financed with the warranty package and Gap insurance in case of accident would cover loan. On May 4 2022 I was in accident in which my car was totaled and I was hospitalized for multiple days. I drive for a living so as soon was able I was back on website and communicating with Vic about getting a new car. I picked another Kia Soul came in and was assured Vic would handle the Gap claim there would be no issues and sold and financed for the new one. My payments were higher however I was able to work so I agreed. This car engine caught fire with myself and 3 kids in the car ten days after I purchased it. Car was tire was given the run around for a week then was approved for a rental which took 2 weeks to get into. Still no official word on my car. Then was told to come in and purchase another one and they would rescind the contract and finance the third one. So that’s what I did. I drove around on a bad tag that wasn’t filed correctly our registered finally got that fixed. In December I had a house fire and lost everything except for my vehicle. I had a problem with Kia finance. It has been a nightmare dealing with the dealership and company. My Mom totaled the third one in April so I was once again in the market for another car so I went to another dealership only to find out that the first Kia wasn’t paid off completely it had a balance of 483. And they had charged it off and reported as a repo, I started calling around to find out why and it was for a cigarette burn in the back seat that was there before accident. I was dumbfounded then when I called them out on that they said I had missed a payment. I was never advised of the car not being PIF and bought two more cars from them after. I went to Kia dealership they said would get me into another vechicle and straighten it all out. They wanted a 3 grand down payment and kept giving me the run around and the back and forth call this person then this person about how to fix the first problem with original car. I then found out the gap insurance they sold me didn’t pay off the 3 rd car either. The only car gap insurance paid off was the one the engine blew up in which Kia would’ve be responsible for that anyway. So know I have 2 c/o shows as repos and I can’t get anyone to help me. I can’t get financed anywhere although credit is 615ish. I filed a complaint BBB against finance have spent hours trying to handle all this had to close down my business which I had LLC and all. JTs has been no help at all in fixing any of this and they won’t even finance me again because of there lies and mess ups . I made my payments on time every month they where on auto pay.

Nik Laney went above and beyond to make sure my vehicle was serviced correctly. Nik ensured the oil change, tire rotation, and warranty service were all handled throughly and in a timely manner. Nik is polite, honest, professional, and even checked on me as I was waiting for my ride to see of i needed anything. He also communicated with me to update me on the status of my vehicle through completion. I'd definitely recommend working with JTs Kia and with Nik when possible!

Myself and my wife were disrespected by one of your salesmen, when we went there today to try and by a car. It’s my birthday today what a terrible feeling. As a Latino man I had to walk out the dealer with my head down!

I would like to give a shout out to JT Kia and their employees. It says a lot when an employee goes above and beyond to help out a customer after hours. Bianca Turner is that employee. I highly recommend this dealership to take care of their customers.