Jts Kia

I will never shop here for a car never ever ever again. I wasted time, money and gas. Long story short....went to buy a pre owned vehicle. Spent 2 days... hours late evening because I had to work. Anyway everything went ok I thought then a few days later they tell me I had to bring car back. Wth???!!! Why in the he'll would y'all take a human being through all these troubles?? Thank God I still had my old car, I will never send no one i know to this place as long as I live, I am holding back alo t of tears because I loved the car and it's sad because they didn't even apologize or nothing!!! I'm so done with this car place. I went to dodgeland and now I'm driving a nice charger!! Totally different atmosphere there. So thank you jt Kia

Johnathan provided excellent customer service. He explained everything to me. He was very courteous also. He contacted me with the status of my vehicle... and called when it was ready.

My daughter wanted the Kia Forte from JT. After 5 hours of negotiations, finally came to agreement. When car was delivered, we were told she couldn't... have it due to safety reasons (brakes, tires, etc.). They did give her a loaner until car was ready. After she received car, she had issues with tires. Four different brand tires, lug nuts stripped. Air filter and cabin filter dirty. They also advertised incorrect mileage. We will never deal with JT again.

Came in for an oil change. Was notified that two tires had nails. I had just purchased/financed 4 tires not long ago. Kenneth in service asked if they... could be plugged. I called where I purchased the tires and I had warranty. Upon checking out, I asked what tires had the nails and was told the tech was out to lunch and I would be notified of the status. Did not receive notification. From Firestone I called service and spoke with Quay Harriott and he gave me attitude that they-Firestone-should be able to find which tires had the nails upon their inspection! When I inquired about who I was speaking with, he rapidly spelled out his name, but asked him to repeat slowly and then he hung up on me! I do not want that kind of person handling my service when I come to JTs. I disappointed in Kenneth who did not follow through when asked about the access to the Rewards program and notifying me of the status of the tires.

Seems chaos still continues purchased a new vehicle but have no idea about the service or the incentives if there are any. Buying a vehicle should be... exciting not frustrating

My main reason for going that day was for a simple recommended service appointment to do an oil change and a few other small things. Spoke with Brad... Smith about a trade-in value just on a whim of an idea and left there with a new car instead. Fast, friendly service!

UPON MY ARRIVAL THINGS DID NOT START OFF GREAT, AS THE TIME PASSED I WAS BECOMING MORE INPATIENT WITH THE WHOLE PROCESS, I EVENTUALLY LEFT THE DEALERSHIP... AROUND 930 AND I AM STILL DEALING WITH PAPERWORK AND THE FINANCE DEPARTMENT THAT DONT SEEM TO HAVE A CLUE WHATS GOING ON, VERY DISAPPOINTED WILL NOT PURCHASE ANYTHING AGAIN FROM THIS DEALERSHIP

I purchased a used charger from them and it was by far my worst buying experience ever. The Salesman was more focused on trying to help multiple people... at one time than he was at focusing on my sale. What should have taken 1 hour to close everything spent over an hour. He also could not comprehend the terms of my already approved loan through my bank and gave the wrong information to their finance officer to where I had to reexplain the loan myself. The car had some minor things that needed to be repaired and I was given a timeline, I was completely fine with this, however, the service team at JT's missed the timeline twice and ordered the wrong parts. I finally picked up my vehicle a week later and have to wait for the new part to come in to go back and have the correct replacement part installed. This should have been a quick easy sale and yet they completely failed on every level. I do not recommend them and will never buy another car from this dealer!

Our intentions were just to look at cars, but AJ went above and beyond with assisting us. We drove away in a 2018 Kia Optima. Thank you for exceptional... customer service.

Purchased a beautiful new Sangria Optima. The process was not long. The sales person was attentive and helpful. This is my second vehicle that I have purchased... from JT Kia. Mr. Hicklin was awesome. ¿¿¿¿