Reviews
Excellent service representative, went above and beyond
Excellent service representative, went above and beyond to make sure that all my service requirements were meet.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lrw406, thank you for taking the time to leave a review for us at Nissan Of Silsbee. We're happy we could meet your expectations! Thank you again for the great review!
Really great and knowledgeable I will never shop at
Really great and knowledgeable I will never shop at another dealer this will be number 1 in my book
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Silverskies23, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Please don't hesitate to reach out if there's anything additional we can do for you.
Horrible experience manager was rude and have costantly
Horrible experience manager was rude and have costantly had problems with the vehicle I was sold
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Joslynn.samuel767, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
worked well with me, would recommend them to everyone,
worked well with me, would recommend them to everyone, did their best to answer all of my questions and concerns
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Raventoyou, thank you for taking the time to leave a review for us at Nissan Of Silsbee. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Sonja was exceptional!
Sonja was exceptional! Professional and very knowledgeable! She very thorough and very helpful! The finance manager was also exceptional! She was also Professional and accommodating! This was our 2nd purchase of nissan rogue! Great atmosphere and a Professional business! Will refer customers to Nissan in Silsbee always!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bierhalterl, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Silsbee!
Del was my service advisor and she was great.
Del was my service advisor and she was great. Kept me informed of what stage the cars was at throughout the visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Everyone was kind, the service was quick and nd everyone
Everyone was kind, the service was quick and nd everyone went out of their way to be helpful. All in all it was an extremely pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Curtiswhitley2020, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Prompt and accurate service for routine maintenance
Prompt and accurate service for routine maintenance issues. Every time on time and friendly folks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Edwardo113, thank you for taking the time to leave a review for us at Nissan Of Silsbee. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Went 3x for a battery, even though it was under warranty,
Went 3x for a battery, even though it was under warranty, I still had to end up buying a new battery. Was told that it had to fail, in order for the warranty to work. Was told it kept passing, but when I brought the battery the paperwork said something completely different.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jessicanadams13, we regret to hear that you had this experience with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Waiting two hours for an oil change is unacceptable.
Waiting two hours for an oil change is unacceptable. I was told it was not a wait time when I drove up. This has happened twice. Don’t think I’ll be back for an oil change
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Mil8smart, thank you for taking the time to leave us feedback about your experience with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.