Packey Webb Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
209 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 30, 2019

    Did not fix slow leak in tire. Tail lights remain on, after visit, but could not replicate problem in shop. Front collision warning says not working,... but there is no code for that.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    James, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us... and would like the opportunity to try and make this right with you, if we still can. Please give Mike Payne a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

  • 1.0 out of 5
    September 26, 2019

    Just a waste of my time when I should have just went to Western Ford instead. The main staff was rude at the front desk and so was the sales manager. I... would neve recommend this dealer people.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jared, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details ...of this situation so we can determine how we can assist you. Please give us a call at (630) 598-4700 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon.

  • July 14, 2016

    I have been buying cars from the Webbs since 1981. I have had my Roush Mustang in for preTrack service and the results are excellent. Competitive pricing,... excellent quality of work and outstanding customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for giving us the opportunity to service your Mustang. We do our best to ensure nothing but a positive experience for our customers and are gla...d to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, The Packey Webb Ford Team

  • 4.0 out of 5
    September 22, 2019

    Experience was too lengthy and some steps could've been avoided. Everything stated to me initially did not hold true in the end.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Eric, thank you for leaving such a great review and high star rating. Check our social media pages to stay in the loop on product news and updates so ...we can help you again on your next visit!

  • 4.0 out of 5
    September 16, 2019

    Good customer listening. Fair trade in offer. Accommodating on vehicle test drives. Salesman spent good time in search of car that met our specifications.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Martin, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 5.0 out of 5
    September 16, 2019

    Great service so far friendly people. Comfortable facilities.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Reviews like yours provide encouraging feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see y...ou here again down the road!

  • 1.0 out of 5
    September 14, 2019

    You WILL NOT like this dealer compared to the others. Please avoid this dealer at all costs. People have been ripped off very much here, take your money... elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    September 10, 2019

    I've recently experienced nothing but positive results in their new location. My car was fixed right. Bob the service writer did a outstanding job in... quoting my issues and listening to my concerns. Bob kept me up to date on what's going on throughout the repair. Very satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Frank, we're glad to hear you are satisfied with the service we provide! If you ever need anything else from us, please feel free to give us a c...all or stop by. We're always happy to help!

  • 5.0 out of 5
    September 5, 2019

    Professional sales and service team who really value their customers by providing courteous staff in a modern facility

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2019

    I?ve purchased 15 vehicles from Packey Webb Ford since 1997 and I am always happy with the experience

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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