Reviews
I'm always confident that my vehicle will be well taken
I'm always confident that my vehicle will be well taken care of Great service department
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know you feel confident that our service department takes excellent care of your Ford. We appreciate your five-star rating and look forward to your next visit.
They are my preferred service department There are
They are my preferred service department There are multiple Ford dealers that provide service in my area that are convenient for me and Packey Webb Ford is always my first choice
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear we’re your top pick among local Ford service centers. We appreciate your loyalty and look forward to servicing your Ford. Thank you for the five-star review.
Efficient, personable.
Efficient, personable. Very cost efficient. Thank you. Time it took for servicing was positive and thank you for washing the car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear our team delivered efficient, personable service on your Ford Focus while keeping costs in check. We’re glad the work was completed promptly and that you enjoyed the complimentary wash. Thank you for the great review!
Friendly and professional Attentive to my concerns.
Friendly and professional Attentive to my concerns. I wish they could've fixed the problem on the same day but they didn't have the part
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know you felt our team was both friendly and professional. We apologize for the delay in obtaining the part needed for your Ford F-150 and appreciate your understanding. We hope to assist you again soon.
Polite, knowledgeable efficient Nice waiting room
Polite, knowledgeable efficient Nice waiting room experience Fast service Reasonable pricing Clean working area and offices
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback regarding the service on your Ford Taurus. It’s great to know our team was polite and knowledgeable, and that you found the waiting room comfortable, service speedy, pricing fair and facilities clean. We look forward to assisting you again.
He was cool, not pushy and knowledgeable.
He was cool, not pushy and knowledgeable. He let me do the talking. Thanks, Adam!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted our staff provided knowledgeable, pressure-free guidance and let you lead the conversation during your used Ford purchase. Thank you for sharing your feedback; we look forward to serving you again.
Matt H was my salesman at Packey Webb.
Matt H was my salesman at Packey Webb. He was very easy to talk to and made the car buying process as smooth as possible. I would highly recommend him to anyone looking to purchase a car soon. Thanks for all of your help Matt :)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our sales team made your Mercedes-Benz CLA 250 purchase straightforward and enjoyable. We appreciate your recommendation and your trust in us. We look forward to assisting you again.
My new 2026 expedition went in because the car leaks
My new 2026 expedition went in because the car leaks water from the driver side handle bar. After having to repeatedly call to get a hold of someone to check the status of my car, I was told there was no issue with my car and it had been sitting there waiting for me to pick it up. I ended up having to call the Sales dept because nobody would answer in the service center and I callled many, many times. I have since had leaking water in my car twice, so I still have a problem while this dealer told me there was no issue. Very frustrating as we just bought the car in January and obviously Ford is missing the mark in a big way here!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service work was done and done right.
Great service work was done and done right.i would return for Any future service work
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. We’re glad the work on your Ford Taurus was done right. We look forward to helping with any future service needs.
Easy-peasy The experience went as smooth as could be
Easy-peasy The experience went as smooth as could be hoped for. I'm very happy with my car shopping at PWF.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for letting us know your used Ford Explorer purchase went smoothly. We’re delighted you found the process easy. Enjoy many miles of great driving.