Reviews
They got me done in under an hour and washed car.
They got me done in under an hour and washed car. Reasonable price too. Satisfied
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear we completed your Ford Expedition service and wash in under an hour while keeping the price reasonable. Thank you for sharing your satisfaction, and we look forward to your next visit.
This was by far the easiest car buying experience we've
This was by far the easiest car buying experience we've ever had. Knowledgeable staff, no pressure and quick from start to finish.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled that purchasing your used Ford Bronco was straightforward and pressure-free. Thank you for recognizing our knowledgeable and efficient staff. Enjoy every drive and feel free to reach out if we can assist further.
I drive 250 miles to have my car serviced at Packy Webb
I drive 250 miles to have my car serviced at Packy Webb Ford. They always put the exact amount of oil in my car and check my car over and notify me if my car needs anything repaired or replaced. If I have any questions about a noise I hear when driving my car I always know they will know what the issue is and they can repair it perfectly! They are friendly and knowledgeable! Well worth the drive!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for traveling 250 miles to service your Ford EcoSport. We’re glad the precise oil fill, thorough inspections, and clear explanations about any noises met your expectations. Our team looks forward to keeping your EcoSport in top condition on every visit.
Fantastic 2nd car I have bought here in 1 year, 3rd
Fantastic 2nd car I have bought here in 1 year, 3rd overall. Purchased a 2001 Porsche Boxster in 2011. No issues, great deal, fast transaction. Bought a new 2024 Ford Bronco Sport Heritage for a great price as it was "you pay what we pay" Ford employee pricing plus a great Packey Webb discount. I came looking at a used 2023 and got new 2024 for the same money. MSRP $ 36,790 I paid $ 35,195 including tax, tip, license, etc. Yesterday I come in for an oil change and then traded in the Bronco Sport (with 5,015 miles on it) for the car I originally wanted but the price was over $ 10,000 more than the Bronco Sport. I got a 2024 Escape PHEV with premium trim ($ 48,775 MSRP) for $ 5,000 and my Sport! It only has 388 miles on it. It was a NY original purchase that quickly got repossessed and Packey Webb bought it at auction. Great car, fantastic price.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled you returned for your third purchase and enjoyed a fast transaction with transparent Ford pricing. It was a pleasure to help with your oil change and trade-in for the new Escape PHEV. Enjoy your premium trim Escape and please let us know whenever you need assistance again.
I have serviced my vehicles at Packey Webb Ford for many
I have serviced my vehicles at Packey Webb Ford for many years. Their new dealership is beautiful and the customer waiting area very comfortable. I also find the Service writers and service management to be professional reasonable. Thank you, Packey Webb for it!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you being a loyal service customer for many years. We’re delighted the new facility and comfortable waiting area met your needs. It’s great to hear our service writers and management team treated you with professionalism and fairness.
Matt gets all the credit for my great experience with the
Matt gets all the credit for my great experience with the dealership. No notes or comments. Just excellent service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our team delivered excellent service during your purchase of a used Lexus. Thank you for the five-star feedback. We look forward to assisting you again.
Our sales person Eric Mateo was a pleasure to to deal
Our sales person Eric Mateo was a pleasure to to deal with , went above and beyond what was expected so much that we came in for one older used truck and ended up buying 2 vehicles that day from him. I sure if it was not for the way way Eric treated us we would not have purchased 2 vehicles that day. Will recommend Packey Webb Ford and Eric Mateo to all are friends.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear that our sales team turned a visit for one used Ford F-150 into the purchase of two vehicles by going above and beyond for you. We’re grateful for your recommendation and are here for any friends you send our way. Enjoy your new vehicles and we look forward to assisting you again.
Ernie was very straight forward and easy to deal with.
Ernie was very straight forward and easy to deal with. Great customer service. Ernie was very straight forward and easy to deal with. Great customer service. Would recommend.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our straightforward service made your Honda Pilot purchase easy. Thank you for recommending us and we look forward to serving you again.
Treats people well during service; nice waiting room;
Treats people well during service; nice waiting room; did not like sales interaction on my car
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Great reception, explanations, directions, and clarity.
Great reception, explanations, directions, and clarity. Approachable and cheerful. All good. Listening. Clear. Responsive. Consultative.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the clear explanations and directions you received during your Ford service. It’s wonderful to know our team was approachable, responsive, and consultative. We look forward to assisting you again.