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Packey Webb Ford

(1,063 reviews)
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 209-0112 (855) 209-0112
Used (888) 796-8845 (888) 796-8845
Service (855) 208-9446 (855) 208-9446

Reviews

(1,063 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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Very efficient and well run.

Very efficient and well run. Was completed in shorter time than estimated. They were very friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service on your Ford Escape was completed faster than expected. Hearing that you found our team welcoming and the process efficient means a lot to our service department.

Very detailed on the approximate service waiting time

Very detailed on the approximate service waiting time addressing the number of cars in front of me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback about our detailed wait-time estimates while servicing your Ford Expedition shows how important clear communication is to our service department. Knowing that this transparency helped you means a lot to our team.

She is informative, personable and professional I

She is informative, personable and professional I recommend Kaitlyn very highly. She surpasses the men in her handling clients

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service experience for your Ford Escape felt informative, personable, and professional. Knowing that our team’s approach earned your recommendation means a great deal to our service department.

Please read my 9:03 PM message above.

Please read my 9:03 PM message above. Enough already Enough already Enough already Enough already

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly, knowledgeable and efficient.

Friendly, knowledgeable and efficient. I really liked the mobile service and quick appointment time. The service technician knew his stuff and he quickly got the recall programming done

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad our mobile service and fast appointment scheduling made the recall programming on your Ford F-150 so seamless. Knowing you found our technician knowledgeable and efficient means a lot to our service team.

Very courteous and professional.

Very courteous and professional. Promises all met. Service and Parts department answered all my questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing our service and parts departments met every promise and answered all your questions means a lot to us. We appreciate you trusting us with your Ford Bronco Sport.

Smooth and responsive experience in purchase and

Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our team enjoyed providing a seamless purchase and delivery process for your new Explorer Sport. Knowing that our facility and expert execution met your needs means a great deal to us.

Very courteous staff that is also very professional.

Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad our team provided courteous, professional service and that our service department was helpful. Your recommendation to friends and family means a lot to our team.

My experience at the dealership was smooth and efficient,

My experience at the dealership was smooth and efficient, Ernie was a great sales person his manager and the whole team was welcoming, answered all my questions, and did not pressure me. I drove away happy with a great car and excellent service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Knowing your purchase experience felt smooth, efficient, and pressure-free is rewarding for our team. We’re glad you drove away happy with your used Ford F-150 and that we could provide excellent service along the way.

Outstanding dealership!

Outstanding dealership! I leased a 2026 Ford Bronco and couldn’t be more happy with the truck or the sales process. Bob Driver is great!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our sales team enjoyed helping you with your new Bronco purchase. Hearing that you’re so happy with your Bronco and the sales process means a lot to our team.