Reviews
Did not purchase my gladiator at Keene, but took it there...
Did not purchase my gladiator at Keene, but took it there for the first service and it was an excellent experience. From scheduling to check in and checkout everyone was super friendly and helpful. Will definitely be using Keene for all of my future service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review!
The service was great the salesperson I give him a 10 he...
The service was great the salesperson I give him a 10 he did a great job with trade in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keene Chrysler,Dodge,Plymouth of Jarrettsville,MD.
I've just had a wonderful experience with the owner and sales department here at Keene Dodge Chrysler dealership.They sales staff are so friendly,hard working and professionallY highly recommend stopping by if you're in the market for a new or used vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
False advertising
False advertising. The price isn’t the same when get there. Not true drove there for 2 hours to buy a truck and the price didn’t match what was advertised
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to write a review. We are sorry to hear that you didn't like our pricing strategy. We price our vehicles including certain discounts that you would have to qualify for and we list those incentives out on each vehicle. Please let us know what we can do for you in the future!
Service was the best had me in an out in no time. There...
Service was the best had me in an out in no time. There service Rep Brandon was very knowledgeable an a master of his craft highly recommended A++++!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought my 2019 Ram 1500 here and was treated very well....
I bought my 2019 Ram 1500 here and was treated very well. I live in lower Delaware and couldn't find a deal here at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bought 3 Jeep’s here several years ago within a few...
Bought 3 Jeep’s here several years ago within a few months of each other. Wonderful salesman , Scott, is no longer working here, unfortunately. We have had all 3 Jeeps serviced here since we purchased them and have had no complaints at all about the service department. They are always efficient, explain everything they think needs to be done in detail and our vehicles are always returned to us within a very short period of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keene Dodge worked very hard to find us our truck. Kaylee...
Keene Dodge worked very hard to find us our truck. Kaylee was fantastic. They did excellent job overall. They had to go out of state to get the vehicle we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I just purchased a 2021 RAM 3500 cab/chassis for my...
I just purchased a 2021 RAM 3500 cab/chassis for my utility company and as a first time buyer at Keene my experience was very good. Mr. Jason Goodman, Commercial Specialist, was exceptional. I had configured many options to fit my needs and his knowledge, expertise and practical advise was sound and very helpful. The staff support of the sales process was first rate.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience with Keene has been awful. I live a couple...
My experience with Keene has been awful. I live a couple hours away so I wanted plenty of pictures and a walk around video of a 3500 Ram. After 3 days of talking to the salesman I still had not received pictures of under the truck or a video as requested. When it came to negotiating they were very unwilling to work with me, and I am very aware of how far negotiations can go with dealerships. Once they presented a spreadsheet they did not have the correct numbers we had talked about. These salesman would much rather push the customer off until the next day it seems like. Would not recommend.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car