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Sutherlin Nissan of Orlando

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (183 reviews)
Visit Sutherlin Nissan of Orlando
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 7:30am–4:00pm
Sunday 11:00am–7:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutherlin Nissan of Orlando from DealerRater.

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it's not there

The dealership advwertised over 10 Nissan Leafs. It turned out they did not have any for sale. I was extremely dissapointed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Best Dealer EVER

Our family car finally bit the dust after 6yrs. We took our car to our dealership where they told us we needed a new transmission and a few other things were wrong too. After evaluating our situation we decided it was time to trade her in. We spent many hours looking online at different SUV when I came across the Nissan Armada from Sutherlin Nissan. We had never driven one before and didn know what to expect. The truck was beautiful and had loads of features but the one we really wanted, Leather Seats. It was priced in our range but still we really wanted leather. As parents of 2 boys and foster parents of a baby girl we know how easily spills can happen. But we were running out of options and we needed to get a new car on Halloween day of course. When my husband called about the truck there was currently a customer trying to work a deal on it. My husband explained that we needed something bigger than the Explorer that was dying and that our car needed lots of repairs. Tommy said someone would call us back if the deal fell through. 15min later we got the call to hurry on over the truck was still available. Since I am the primary driver, John and I took the car out for a test drive while my husband and kids stayed behind and started some paperwork. Just sitting in this truck was awesome. Once I turned it on and drove it for 5min I was hooked. Everyone was so nice and helpful. There weren any pushy sales guys or haggling over price. They were very upfront about everything and even asked us what we were hoping to get for our trade. While we waited to do the paperwork we were told at the end of the deal we could spin the prize wheel. The wheel included prizes such as iPod shuffle, GPS, $100 or $200 cash, make your first payment and then the ultimate prize, a trip to Italy or $2500 cash. As we waited we dreamed of winning the $2500 and using some of it to put leather seats in our new truck. Once the paperwork was all done we were surrounded by the staff as we went to spin the wheel. They were clapping and cheering me on. I spun the wheel and held my breath. As it slowed down I could see the $2500 cash slowly come around but didn think it would make around to that. BAM, I hit the grand prize and won the cash. WOW, I have never won anything before. Everyone was jumping for joy with us. When U.S. came over and asked if we wanted the trip or cash we just said leather seats please. No problem he said. We will figure out how much that is and give you the left over cash. The next day I got a call from Tommy that I could bring my car in Wed and they would do my seats. He arranged for a loaner car and took excellent care of us. Edgar also was great in getting the loaner the right size to fit our families needs. Thank you so much to everyone for being so wonderful during this process. I have never bought a car with such ease. You have made lifetime customers of us. You guys ROCK!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Got a great deal on a pre owned Altima!!!!!!!!!!!!

This dealership was awesome. I dealt with Elvis and he could not have made us happier. We will definitely buy all our future cars at Sutherlin Nissan. Thank you guys for making this deal so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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