Reviews
courteous helpful and will help asnut pertains to service
courteous helpful and will help asnut pertains to service and price. strongly recommend this dealership
courteous helpful and will help asnut pertains to service
courteous helpful and will help asnut pertains to service and price. strongly recommend this dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Johnny Walker was excellent-not pushy made it a very good
Johnny Walker was excellent-not pushy made it a very good buying experience. Greg was very good as well regarding the finalizing of the purchase
Johnny Walker was excellent-not pushy made it a very good
Johnny Walker was excellent-not pushy made it a very good buying experience. Greg was very good as well regarding the finalizing of the purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We had a great experience with Coastal VW - we will buy
We had a great experience with Coastal VW - we will buy our next VW there too!
We had a great experience with Coastal VW - we will buy
We had a great experience with Coastal VW - we will buy our next VW there too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were very professional and thorough.
They were very professional and thorough. It was a pleasant experience with a great team.
They were very professional and thorough.
They were very professional and thorough. It was a pleasant experience with a great team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you BBAGELRJB, For sharing your positive feedback with our team at Coastal VW, We truly appreciate your business and look forward to seeing you again, Enjoy your new car!!
Would not recommend for a few reasons.
Would not recommend for a few reasons. The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not give me a loan. I explained I always get gap through my insurance company, he said no they said you have to purchase a plan through us. This added $995 to my purchase price. Once I got the paperwork from WF I called and they said they absolutely were not requiring me to get it. Now I have to apply to have it taken off and it comes off the principal of the loan, they payments don't go down. I am furious and the dealership is making me jump through hoops to get it taken off. I have to SNAIL MAIL a form to them. INSANE. They snail mailed to me and now I have to sign it and snail mail it back - WHAT!?!!?!?! Ridiculous! While I thought my sales person, Johnny Walker,was a nice kid, I realized after I was made a fool of. That is on me for not doing my due diligence with regard to my trade. He showed me a quote from CarMax that was $1500 less than what CarMax they quoted me - come to realize he inflated the miles by 3000 which is why. I had 65,000 and he put in 68,000 and said it was a "default". I purchased a CPO Tiguan, and negotiated to not have the small marks on the rims touched up but in hindsight I realize how badly I was screwed between this and forcing me to purchase Gap Insurance and I never should have agreed to them not fixing up the rims. HIGHLY DISAPPOINTED and would say to avoid this dealership if you are single woman, I completely feel taken advantage of and would not recommend them at all. I also had to go back to get the second key programmed, which isn't a huge deal but an annoyance on top of these other major issues. I would give Greg zero stars if that was an option because when I reached out he had the gall to tell me I misunderstood so he is gaslighting me on top of it all. He told me no less than 3 times I could just refinance in a few months and take the GAP off - so no it was not a misunderstanding. Infuriating. 6/27/25 I am editing to add the following: After having some time to simmer, I am adjusting my review of Johnny Walker. I think he is a good salesman and was helpful and the issue I had w the trade and car max was more on me for not doing my due diligence. So I have edited my rating of Jonny to better reflect that. I would consider doing business with Jonny again. However I would never recommend Greg Souza. I would not return to Coastal as long as Greg is there as I am disgusted with what he did and that he has lied about it after the fact telling me I misunderstood.
Would not recommend for a few reasons.
Would not recommend for a few reasons. The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not give me a loan. I explained I always get gap through my insurance company, he said no they said you have to purchase a plan through us. This added $995 to my purchase price. Once I got the paperwork from WF I called and they said they absolutely were not requiring me to get it. Now I have to apply to have it taken off and it comes off the principal of the loan, they payments don't go down. I am furious and the dealership is making me jump through hoops to get it taken off. I have to SNAIL MAIL a form to them. INSANE. They snail mailed to me and now I have to sign it and snail mail it back - WHAT!?!!?!?! Ridiculous! While I thought my sales person, Johnny Walker,was a nice kid, I realized after I was made a fool of. That is on me for not doing my due diligence with regard to my trade. He showed me a quote from CarMax that was $1500 less than what CarMax they quoted me - come to realize he inflated the miles by 3000 which is why. I had 65,000 and he put in 68,000 and said it was a "default". I purchased a CPO Tiguan, and negotiated to not have the small marks on the rims touched up but in hindsight I realize how badly I was screwed between this and forcing me to purchase Gap Insurance and I never should have agreed to them not fixing up the rims. HIGHLY DISAPPOINTED and would say to avoid this dealership if you are single woman, I completely feel taken advantage of and would not recommend them at all. I also had to go back to get the second key programmed, which isn't a huge deal but an annoyance on top of these other major issues. I would give Greg zero stars if that was an option because when I reached out he had the gall to tell me I misunderstood so he is gaslighting me on top of it all. He told me no less than 3 times I could just refinance in a few months and take the GAP off - so no it was not a misunderstanding. Infuriating. 6/27/25 I am editing to add the following: After having some time to simmer, I am adjusting my review of Johnny Walker. I think he is a good salesman and was helpful and the issue I had w the trade and car max was more on me for not doing my due diligence. So I have edited my rating of Jonny to better reflect that. I would consider doing business with Jonny again. However I would never recommend Greg Souza. I would not return to Coastal as long as Greg is there as I am disgusted with what he did and that he has lied about it after the fact telling me I misunderstood.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
After having some time to simmer, I am adjusting my review of Johnny Walker. I think he is a good salesman and was helpful and the issue I had w the trade and car max was more on me for not doing my due diligence. So I have edited my rating of Jonny to better reflect that. I would consider doing business with Jonny again. However I would never recommend Greg Souza. I would not return to Coastal as long as Greg is there as I am disgusted with what he did and that he has lied about it after the fact telling me I misunderstood. I do find it funny that I never heard from anyone at the dealership until I sent a scathing email. Even though they respond to every other positive review.
I authorized Coastal to run my credit and they ran it 4
I authorized Coastal to run my credit and they ran it 4 times and sunk my credit 60 points. Completely unneeded. Disappointed.
I authorized Coastal to run my credit and they ran it 4
I authorized Coastal to run my credit and they ran it 4 times and sunk my credit 60 points. Completely unneeded. Disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I loved that there was no pressure to buy a car.
I loved that there was no pressure to buy a car. I would definitely recommend Johnny Walker as a salesman
I loved that there was no pressure to buy a car.
I loved that there was no pressure to buy a car. I would definitely recommend Johnny Walker as a salesman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you kward4956, We're glad you had a good experience working with Johnny and our sales team at Coastal VW, We truly appreciate your business, enjoy your new car !!
Aside from truly loving the performance of our vehicles
Aside from truly loving the performance of our vehicles and being loyal Volkswagen enthusiasts, the customer service at Coastal Volkswagen has consistently been excellent. My family has purchased four cars from this dealership, all while working with Evan and Joe. I am not one for writing reviews, but in this instance, the professionalism, knowledge, and frankly, kind demeanor of Evan, Joe, and the entire team make it very difficult. Thank you, Coastal Volkswagen, for being great! Suzanne L, Hingham
Aside from truly loving the performance of our vehicles
Aside from truly loving the performance of our vehicles and being loyal Volkswagen enthusiasts, the customer service at Coastal Volkswagen has consistently been excellent. My family has purchased four cars from this dealership, all while working with Evan and Joe. I am not one for writing reviews, but in this instance, the professionalism, knowledge, and frankly, kind demeanor of Evan, Joe, and the entire team make it very difficult. Thank you, Coastal Volkswagen, for being great! Suzanne L, Hingham
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Suzanne L, We're glad you had a good experience working with Evan and Joe and our team at Coastal VW, We count ourselves lucky to have such a valuable customer like you to share your feedback , we truly appreciate your business, enjoy your new car!!
Evan and Greg were great to work with.
Evan and Greg were great to work with. They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen!
Evan and Greg were great to work with.
Evan and Greg were great to work with. They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you SMC1828, For sharing you positive feedback with Evan and Greg and our sales team at Coastal VW, We truly appreciate your business and look forward to seeing you again.
Excellent friendly service No pressure jonny Waker was
Excellent friendly service No pressure jonny Waker was beyond great to work with I don't think i would ever go anywhere else
Excellent friendly service No pressure jonny Waker was
Excellent friendly service No pressure jonny Waker was beyond great to work with I don't think i would ever go anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
Thank you diane.burt, For sharing your positive feedback with Johnny and Greg and our sales team at Coastal VW, We truly appreciate your business and look forward to seeing you again , Enjoy your new Taos !!
Thanks again love my new taos😊