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Coastal Volkswagen

(1,627 reviews)
Visit Coastal Volkswagen
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (781) 423-1054 (781) 423-1054
Used (781) 423-1051 (781) 423-1051
Service (781) 618-3217 (781) 618-3217

Reviews

(1,627 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Volkswagen from DealerRater.

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I had been to another dealership and thought I couldn't

I had been to another dealership and thought I couldn't get the car I wanted, but Joe and Evan change that and made it work for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you gmm1952, for sharing your experience with our team at Coastal VW, We appreciate your business and look forward to working with you again. Enjoy your new car !!

Service team were very helpful and waiting area was nice.

Service team were very helpful and waiting area was nice. Was surprised that my window washer wasn’t topped up on a service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Phildgay, for sharing your experience with our team at Coastal VW, and please feel free to stop by and have your windshield fluid topped off. We look forward to seeing you again.

Evan was extremely helpful and knowledgable.

Evan was extremely helpful and knowledgable. He helped us make sure that we could walk away with the car we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you cskolnick, We appreciate you taking your time to share your experience with Evan and our team at Coastal VW.

Met with Chris Ryan for a specific model, trim, and

Met with Chris Ryan for a specific model, trim, and color interior and exterior. He looked throughout his lot, a second location, and cars scheduled for delivery. At no time did he pressure me to take something I didn’t want. He was a professional who understood a customers needs and wants. Pleasure working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Chevy customer, for taking the time to share your feedback with Chris and our team at Coastal VW.

Johnny was most professional,knowledgeable and

Johnny was most professional,knowledgeable and experienced regarding VW …cars in general and what is available. Price unbeatable by thousands! The nicest car I have ever driven!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you info@sasultrachic.com, for taking your time to share your positive feedback with our team at Coastal VW, We appreciate your business and look forward to seeing you again.

Service advisor was very knowledgeable about Volkswagen

Service advisor was very knowledgeable about Volkswagen products and factory warranty information and was helpful from the moment I dropped my car for drive ability concern to the point I picked the vehicle up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you NDFORMAN04, We're glad you had a good experience working with our service team at Coastal VW, We appreciate your business and hope to see you again in the future.

Service was great; waiting room was nice and clean;

Service was great; waiting room was nice and clean; coffee & tea station in waiting room with comfortable chairs and TV. Staff was very polite and gave realistic time frames for work to be completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you LDA, for sharing your positive feedback of our service team at Coastal VW, We appreciate your business and look forward to working with you again.

My service experience was overall great.

My service experience was overall great. Josh, my technician was very polite and explained in detail what was being done. The garage is super clean and the waiting area is very comfortable. As I waited (which was not long) he kept me updated on the progress by text and also in person. The ease of the process adds to the joy of owning my VW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you lynnstulpin, for sharing your feedback with Josh and our service team at Coastal VW, We appreciate your business and look forward to working with you again.

I just explain that Came in to have 2 things fixed they

I just explain that Came in to have 2 things fixed they said they were fixed now there not working properly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I just explain that Came in to have 2 things fixed they

I just explain that Came in to have 2 things fixed they said they were fixed now there not working properly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.