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Banner Chevrolet

3.4
(77 reviews)

Reviews

3.4
(77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Banner made me feel like family and that's the kind of

Banner made me feel like family and that's the kind of people I like to spend my money with, unfortunately I didn't have enough funds to get what I truly wanted.

1.0

Poor Quality Service - Repairs / Maintenance

I would not recommend bringing your vehicle here for repairs, let alone purchasing a vehicle . Little to no communication, half done work, and customers are not their priority. I bought a brand new 2021 SUV from here in 2020, and brought it back to Banner, and still had poor service and walked away with the same problem I walked in with!

Dealer response

Thank you for alerting us to this issue, Charla. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Banner Chevrolet Team

5.0

Service

Awesome service. Always answers my questions and there when I call or call back on a timely manner

Dealer response

Your kind words and fantastic review are greatly appreciated, Stacey! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Banner Chevrolet Team

5.0

Great 2023 chevy purchase

Banner has a Great staff, and they are very knowledgeable about their product. I was in the dealership within the hour and finalized my 2023 truck purchase?no hassle, tricks, or gimmicks. I highly recommend Banner Chevrolet for your next auto purchase. Good service is hard to find, but they provided excellent customer service, and I will buy from them again. Give Banner a try today, and you will be glad you did.

Dealer response

Alvin, we cannot thank you enough for your wonderful review of Banner Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Banner Chevrolet Team

1.0

My Salesman Craig was very professional he got me in and

My Salesman Craig was very professional he got me in and out very quickly.The finance manager is one I have a problem with,He had me sign up for a warranty I really didn't understand.After about a year later I decided to cancel that warranty,I had no problem cancelling the warranty. Within 7 days the warranty was cancelled and the check was sent to the Finance manager. It took me calling and emailing him to send the check to my Finance Company.It took 7 days to send it to him,but it took 4 months for him to send it to my Finance Company. I'll never do business with that Finance Manager ever again.

5.0

Car Repair

Banner really took the time to make sure my car was available for me

Dealer response

Hi Michelle, and thank you for this great review! We're happy to hear that Banner took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Banner Chevrolet Team

1.0

SERVICE TECH CHRISTIAN WAS UNPROFESSIONAL, MY CAR SIT 11

SERVICE TECH CHRISTIAN WAS UNPROFESSIONAL, MY CAR SIT 11 DAYS 4 A FUEL PUMP HAD 2 CALL A SERVICE MANAGER FOR A ESTIMATE N CAR STILL SITTING

5.0

Great place for service!

Awesome service, awesome people? i recommend you stop by and give them a try.

Dealer response

Thank you for putting your trust in Banner Chevrolet! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Banner Chevrolet Team

1.0

The sold me a broke truck

I am extremely disappointed with my purchase from Banner Chevrolet. On October 2, 2021, I purchased a 2020 Chevrolet Silverado from Mr. Lee (who promised me it was in great condition) because I needed a truck for my new job position, and transportation for my daughters to get to and from school. I have been very dissatisfied with my purchase. A few days after purchasing "my new truck" my check engine light came on stating"oil pressure low, stop engine." I called my sales associate and he told me to bring it in, to get it fixed. Not, only was I promised that the car was in good condition at the time of purchase, I now realized it wasn't fixed after I took it back. I'm having the same problem yet again and the truck isn't a year old. I brought it to Banner to get fixed again and wasn't offered a loaner for my inconvenience. It's been two weeks since I dropped it off and I have yet to be contacted with any information. I have to pay for rides to work and my daughters to get to school which is a total inconvenience. My warranty is almost up and it's obviously not a grantee that my truck will be done correctly. I was told that the last time it wasn't throughly looked at, so, the problem wasn't fixed completely. How should I feel comfortable with them doing the job correctly this time?

Dealer response

Eduardo, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Banner Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Banner Chevrolet Team

5.0

Denise Lips

I love my Equinox and the service at Banner Chevrolet is over the top Performance

Dealer response

Thank you for taking the time to share your feedback regarding your experience at Banner Chevrolet and congratulations on your new Equinox! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Banner Chevrolet Team