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Keith was excellent in providing me with details throughout my experience buying a car for my wife. He made us feel comfortable dealing with Banner Chevrolet... and recommend and return when opportunity arises.
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next... visit!
My salespeson Billy is an excellent worker. He explains the work that is needed in detail and is always patient. I had roughly about $1400. 00 worth... of repair. Also, I requested that my tires be rotated and they were. However, I heard a humming noise in my car toward the front of car and I did notify Billy which he had some workers to check. It was determined that my tire was a directional tire and rotated going the wrong way. I am concerned about this because this had happened before but I did not report. When I went to SAM's to purchase a tire, the rep told me that my tire was put on the wrong way and the rep showed me that the arrow was not going the right way so it way place correctly on car. My concern is that Banner Tire expert rotated my tires again and did not recognize and say anything about the tire. The Tire Rep should know about these types of tires (directional) but did not and the tire was causing the rubbing sound. Billy explained to me what the problem was and explained to me about the directional tire and what I needed to do to stop the noise. I purchase a new tire about $ 230 to be put on my car. I believe that more training should be done with the workes who rotate tires, because it is apparent, they do not know about Directional Tires and what it can cause. They work with cars, trucks on a daily basis and should have know about this when the tires were rotated. This caused inconvenience for me to come back and bring my car in for servicing again. Really, I was not too please about this tire concern. Employees who work with rotating tires need Training.
Bought a truck last weekend from these guys. Went well, I was in and out without a lot of fuss. Staff was responsive and professional and helpful.
a very fast and professional process on my purchase. Myron went above and beyond to make the deal...He is the best
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest..., and are pleased to hear that you enjoyed your experience here at Banner Chevrolet!
Everyone was very professional and considerate. .
Paid over $500 dollars to have Transmission Control Module changed and programmed to supposedly solve hard shifting problems. It didn't! Being on disability... I cannot afford to run back to service every time their repair doesn't solve the problem. Come back and air plenum and fuel system cleaned costing costing another $475. Still hard shifting. Finally for $365 to change MAF sensor, shifting problem resolved...I think?
Richard M Bryson, thanks for taking the time to leave this great feedback. We're sorry to see from your rating, however, that you didn't enjoy your vi...sit overall. Can you give us a call at (504) 302-8900 so we can get more information on what didn't meet your expectations?
I felt like the service technician was trying to sell me something that I did not need. I asked him to check all the service that I had received at Banner... to confirm what may be needed on this visit or the next. Rather than looking at the full service history for my vehicle, he only checked back to my last visit where I received the oil change and rotation and balance of my tires. Additionally, although the document I received as I was leaving the service center reflected that my vehicle may be out of alignment, at no time did he mention this to me. The reason I return to the dealership for service when the vehicle is due for service is so that everything will be on one record.
Found the perfect vehicle. They did a great job from beginning to end!
I always have a pleasant service experience at Banner Chevrolet in New Orleans.
Poor finance agent and General sales manager Intrest rate was high for someone with exceptional credit Buyers Beware of there decietful sale tatics don't... wait 90days to refinance there is no 90 day waiting period That's how they manipulate the rates offer lower sales prices under cut qualified buyers and make money on the back end.
Hi Eric, here at Banner Chevrolet, we strive for excellence, and are disappointed to hear that you received anything less. We would like to have a be...tter understanding about your experience. Please reach out to us at (504) 302-8900 at your earliest convenience and we will do our best to resolve this with you. Have a great day, Banner Chevrolet