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Great 2023 chevy purchase
Banner has a Great staff, and they are very knowledgeable about their product. I was in the dealership within the hour and finalized my 2023 truck purchase?no hassle, tricks, or gimmicks. I highly recommend Banner Chevrolet for your next auto purchase. Good service is hard to find, but they provided excellent customer service, and I will buy from them again. Give Banner a try today, and you will be glad you did.
Alvin, we cannot thank you enough for your wonderful review of Banner Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Banner Chevrolet Team
My Salesman Craig was very professional he got me in and
My Salesman Craig was very professional he got me in and out very quickly.The finance manager is one I have a problem with,He had me sign up for a warranty I really didn't understand.After about a year later I decided to cancel that warranty,I had no problem cancelling the warranty. Within 7 days the warranty was cancelled and the check was sent to the Finance manager. It took me calling and emailing him to send the check to my Finance Company.It took 7 days to send it to him,but it took 4 months for him to send it to my Finance Company. I'll never do business with that Finance Manager ever again.
Banner really took the time to make sure my car was available for me
Hi Michelle, and thank you for this great review! We're happy to hear that Banner took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Banner Chevrolet Team
SERVICE TECH CHRISTIAN WAS UNPROFESSIONAL, MY CAR SIT 11
SERVICE TECH CHRISTIAN WAS UNPROFESSIONAL, MY CAR SIT 11 DAYS 4 A FUEL PUMP HAD 2 CALL A SERVICE MANAGER FOR A ESTIMATE N CAR STILL SITTING
Great place for service!
Awesome service, awesome people? i recommend you stop by and give them a try.
Thank you for putting your trust in Banner Chevrolet! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Banner Chevrolet Team
The sold me a broke truck
I am extremely disappointed with my purchase from Banner Chevrolet. On October 2, 2021, I purchased a 2020 Chevrolet Silverado from Mr. Lee (who promised me it was in great condition) because I needed a truck for my new job position, and transportation for my daughters to get to and from school. I have been very dissatisfied with my purchase. A few days after purchasing "my new truck" my check engine light came on stating"oil pressure low, stop engine." I called my sales associate and he told me to bring it in, to get it fixed. Not, only was I promised that the car was in good condition at the time of purchase, I now realized it wasn't fixed after I took it back. I'm having the same problem yet again and the truck isn't a year old. I brought it to Banner to get fixed again and wasn't offered a loaner for my inconvenience. It's been two weeks since I dropped it off and I have yet to be contacted with any information. I have to pay for rides to work and my daughters to get to school which is a total inconvenience. My warranty is almost up and it's obviously not a grantee that my truck will be done correctly. I was told that the last time it wasn't throughly looked at, so, the problem wasn't fixed completely. How should I feel comfortable with them doing the job correctly this time?
Eduardo, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Banner Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Banner Chevrolet Team
I love my Equinox and the service at Banner Chevrolet is over the top Performance
Thank you for taking the time to share your feedback regarding your experience at Banner Chevrolet and congratulations on your new Equinox! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Banner Chevrolet Team
Poor Customer Service/ Vehicle issue not resolved
This experience I encountered was very horrible, and I still have no results on my vehicle, which is only 3 years old. I have been told many different things what may be the issue, however nobody can give me actual facts. How is the dealership not able to tell me what is wrong with the vehicle? How does the dealership tell me, “they think “ this is wrong, replaced a part(in April) I still was having the same issue weeks later after the service in April, I bring the vehicle back on June 4(towed) in, however it gets worse with the “Poor Customer Service “ I received from Louis (lack of communication, not responding to voicemails/no call on updates) upon arriving to go check on my vehicle, poor customer service, I spoke Richard Scallian- Manager, the most disrespectful, non concerned person, body language displayed was not pleasing, lack of concern, talking to me as I was NOT a customer, who pays his salary, not to mention he displayed body language, by leaning towards me, with a step towards me as if he wanted to hit me! I was very disappointed as to how the manager Richard responded, and still unable to give any results, no apology or anything, if this is who Banner have to represent them as a manager, this man will be the result of loosing businesses, Why would I want to purchase a vehicle from here, if I can not get quality customer service from the service department/ manager Richard? It does not add up! Upon arrival back inside to obtain his manager contact information Rene Harvey, Danny who was assisting me , who was by the far the only person who was nice to me in attempts to try and find out how can he help out the customer…. I just so happened to look to my right(looking outside the window) I received a response from Dotsy - the Receptionist “ who are you talking to?” With attitude.. I stated I’m sorry ma’am, but I don’t think I said anything to you… Dotsy - the Receptionist responded “ You looked in my direction “ so I’m turn my response ma’am I’m actually looking out the window, not to mention I did not say 1 word to Dotsy.. so now as a angry customer I can’t look out the window? Which is located near her desk? I don’t feel like a paying customer, not to mention the two biggest investments a person makes in their life is mostly a house and a vehicle… not to mention my vehicle still in the Same condition.. now I’m afraid to drive the vehicle because it’s a possibility I will be stuck out and will have ti get it towed for the 3rd time, due to this dealership not able to figure out the issue. Was I as nice as I should have been? Not at all. I do apologize for my actions, however for every action there is a reaction! Poor Customer Service extremely from Richard Scallian !!!!!
Thank you for taking the time to share your recent experience at Banner Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Banner Chevrolet Team
Excellent service and a great experience . I would definitely recommend my family and friends to take the drive to New Orleans
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the excellent service we strive to deliver to each of our guests. Thank you for spreading the word about your great experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Banner Chevrolet Team
Just wasn't clear with details and short of staff.
Darrell, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Banner Chevrolet Team