Toyota of New Orleans

Worst service department ever. Always rude and officious. Routine oil change and tire rotation took 1 hour and 44 minutes!!

IF IT'S NOT A TOYOTA VEHICLE, DON'T BUY FROM HERE. THEY DON'T SPECIALIZE IN OTHER MAKES AND MODELS. Purchased my 2020 vehicle in July '22. Two months later, got the vehicle serviced because I had steering and suspension issues. Got "everything" that was supposed to get done under manufactured warranty. Oct '23 I noticed I needed a wheel alignment. Got that done at the place where I usually go for oil changes. Drove away and noticed my wheel being offset again. I went back to the place for them to fix it. All the specs were in green on the alignment. The tires were initially rotated when I got the oil change. The service manager told me, the reason why my car is veering to the right and not driving straight is because I have the wrong size tires. They are too big, they all need to be replaced from where you got the vehicle from. Went to Toyota to explain what was told to me. Nobody really gave me or offered a solution not even the Used Car Manager until the 4th time I showed up. I was offered a $100 discount off on the tires because it had been over a year since I bought the vehicle. I get that, my thing is The vehicle was suppose to get inspected when it was received and was supposed to get inspected AGAIN when I got it serviced under warranty. I'm not tryna get 4 free tires, I'll pay half, 50% because I take blame for not checking myself while the dealership or whoever chuck up the other half because somebody or bodies didnt do their job. It's not a Toyota vehicle but if you all gonna recieve other makes and model vehicles, y'all need to do yall's Due Diligence. I work at a dealership myself so I know what goes on in production before a car is sold. I'm not the woman who don't know anything about cars and just wanna drive. I went to school in the automotive industry and graduated. Like I said, I take partial blame, NOT ALL!! The place where I get my oil change at the tires are way cheaper and there's a sale buy 3 and get 1 free. Much cheaper than $1200.

IF IT'S NOT A TOYOTA VEHICLE, DON'T BUY FROM HERE. THEY DON'T SPECIALIZE IN OTHER MAKES AND MODELS. Purchased my 2020 vehicle in July '22. Two months later, got the vehicle serviced because I had steering and suspension issues. Got "everything" that was supposed to get done under manufactured warranty. Oct '23 I noticed I needed a wheel alignment. Got that done at the place where I usually go for oil changes. Drove away and noticed my wheel being offset again. I went back to the place for them to fix it. All the specs were in green on the alignment. The tires were initially rotated when I got the oil change. The service manager told me, the reason why my car is veering to the right and not driving straight is because I have the wrong size tires. They are too big, they all need to be replaced from where you got the vehicle from. Went to Toyota to explain what was told to me. Nobody really gave me or offered a solution not even the Used Car Manager until the 4th time I showed up. I was offered a $100 discount off on the tires because it had been over a year since I bought the vehicle. I get that, my thing is The vehicle was suppose to get inspected when it was received and was supposed to get inspected AGAIN when I got it serviced under warranty. I'm not tryna get 4 free tires, I'll pay half, 50% because I take blame for not checking myself while the dealership or whoever chuck up the other half because somebody or bodies didnt do their job. It's not a Toyota vehicle but if you all gonna recieve other makes and model vehicles, y'all need to do yall's Due Diligence. I work at a dealership myself so I know what goes on in production before a car is sold. I'm not the woman who don't know anything about cars and just wanna drive. I went to school in the automotive industry and graduated. Like I said, I take partial blame, NOT ALL!! The place where I get my oil change at the tires are way cheaper and there's a sale buy 3 and get 1 free. Much cheaper than $1200.

I bought my 2023 Toyota Camry brand new. I have loved my car and everyone was friendly when I purchased it I started having problems with the bumper clip and my car was brought to the shop. They first said it was a factory defect and was going to fix it. They did not do anything to it but put the clip back in and said if it happens again, Toyota would replace it. I brought my car back to the shop because the bumper clip did not hold it and it has now been there for the last two months and it’s still there now they are claiming it isn’t a factory defect They have not done anything to my car besides wreck it while it was there,I went to go pick it up and had to bring it right back because it was pulling me off the road I didn’t even feel safe driving it back home so I brought it back to them come to find out they hit something with my car while it was at there shop and knocked the back end of it out of alignment and it looks like they ran over a whole curb with it. The service manager was supposed to have the GM contact me and that was two weeks ago and I have yet to hear anything else about my car.

TOYOTA’S STAFF WAS VERY COURTEOUS, MOST HELPFUL, KNOWLEDGEABLE & EFFICIENT. MY VEHICLE WAS READY TO GO AS PROMISED & IN A TIMELY MANNER. I AM VERY PLEASED WITH THEIR SERVICE & PLAN ON USING THEIR SERVICE AGAIN IN THE FUTURE.

The staff is courtesy and they they keep you informed about any other repairs needed for your vehicle. Overall I would recommend this dealership.

Kayla was on time very helpful and pleasant she was my saint was able to get me a new tire she went the extra mile

Excellent Customer Service as always. ⭐️⭐️⭐️⭐️⭐️RCWILLIAMS@toyotaofneworleans.com Highly Professional and very Knowledgeable. Thank you!

My experience at this location is always pleasant. Mr. R.C. Williams always greets me with a smile, his level of professionalism, and attentiveness is over the top. I will always be a returning customer.

Vern professional when addressing my questions. It took a little longer for the parts to come in but I’m glad I to have my vehicle. It’s fixed and working good