Meet Blake Cauble

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely.

Knowledgeable sales person. Polite staff from the time I arrived. Facility was very clean and well maintained.

David was professional and treated us with respect and helped us with getting our new truck. Don't like the fact the new truck didn't come with an owner manual.

Awesome, easy, no hassle, not pushy, my wife and I will be looking at Russ Derrow FRIST when looking at any new or used vehicles

They were very helpful and took the time to find vehicles ahead of time to test drive Sam and Tony were awesome to work with

No pressure, worked with me for my needs.fair pricing Also very happy with salesman Joseph Falconer

Sales guy wasn't that personable. However he was helpful. Finance manager was amazing Long wait

Purchasing a new jeep was a really good experience. It was laid-back and was excellent to talk to and showed us a lot on the jeep. Also found us a really nice Jeep that my wife just moms really nice car I would highly recommend asking for Kyle if you’re looking for a new jeep

Had a great experience with russ darrow west bend Chrysler dodge jeep ram! Was treated with the upmost kindness and respect! Had a great time with Joseph falconer. And the rest of the crew that helped us on getting our new used ram 1500 4x4! Will definitely recommend this dealership to my family and friends. You guys are awesome!! And thanks again from Todd and Laurie.

The dealership was easy to work with. Joe had good follow up and was receptive to my questions.