Reviews
Speedy and efficient.
Speedy and efficient. Didn’t take long for me to get in do the paperwork and leave with my Jeep.
Speedy and efficient.
Speedy and efficient. Didn’t take long for me to get in do the paperwork and leave with my Jeep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Russ Darrow was great with the whole experience.
Russ Darrow was great with the whole experience. Kyle was very patient and willing to help any way necessary.
Russ Darrow was great with the whole experience.
Russ Darrow was great with the whole experience. Kyle was very patient and willing to help any way necessary.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kyle delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com
I will never use this car dealer ever again.
I will never use this car dealer ever again. Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very disappointed and will never purchase another vehicle from this place.
I will never use this car dealer ever again.
I will never use this car dealer ever again. Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very disappointed and will never purchase another vehicle from this place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com
I recently purchased a jeep wrangler from this location
I recently purchased a jeep wrangler from this location and couldn’t be happier! Amanda sold me my Jeep and was truly wonderful!
I recently purchased a jeep wrangler from this location
I recently purchased a jeep wrangler from this location and couldn’t be happier! Amanda sold me my Jeep and was truly wonderful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks,Sara, for your feedback on your recent visit to Russ Darrow Chrysler Jeep Dodge RAM of West Bend. It's great to hear that we were able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com
Personalized, accommodating service.
Personalized, accommodating service. Recommend several options for tires. Chose Michelin Defender. Was solicited separately to buy my Jeep. Still having conversation.
Personalized, accommodating service.
Personalized, accommodating service. Recommend several options for tires. Chose Michelin Defender. Was solicited separately to buy my Jeep. Still having conversation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com
Kyle was very knowledgeable about the process and walked
Kyle was very knowledgeable about the process and walked me through everything. He was so patient with all of my questions and he was honest when I asked for his opinions.
Kyle was very knowledgeable about the process and walked
Kyle was very knowledgeable about the process and walked me through everything. He was so patient with all of my questions and he was honest when I asked for his opinions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Cara: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com
Very professional.
Very professional. Always does a great job and very nice staff. Great service and fast
Very professional.
Very professional. Always does a great job and very nice staff. Great service and fast
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Stephanie, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com
This is one of the worst service experiences at a
This is one of the worst service experiences at a dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wednesday late afternoon around 4:30 pm I called to get an idea of an update on my car and spoke with the same service writer that checked me in on Tuesday - he had absolutely no clue on the status of my vehicle. He stated he would call me back that night, and no call. Thursday mid-morning I called again to check on the status of my vehicle, asked for the service writer and was informed by him that I had a different service writer even though he initially took care of me. I spoke with a new service writer and received an update on my vehicle but that they were waiting on my extended warranty. I was told i would get a call back on Friday early morning, again no call. I had called back again Friday and was told of an update on my vehicle. I could pick the car back up for weekend but it wasn’t fixed yet and would need to come back on Monday! I decided to keep the vehicle there since I was told Tuesday (1 week it had been in the shop) it be done. I asked to be provided of an estimate of the work I would need to pay, I was told it would be sent…again nothing. Monday nothing. It took me calling mid-morning Tuesday again to follow up on my car. Was told it was done and that I could pick it up that afternoon. Again I asked for costs, was told it be sent to me within the hour, nothing. I didn’t receive the estimates in my email until 20 mins before the shuttle came to pick me up to get my car. I had 2-3 days of work tops done to my vehicle and I was inconvenienced for a week. The customer service and communication was absolutely horrible. I have received more calls and texts about this survey feedback then when I did have my car at your service department. I have zero intentions of ever coming back to this Jeep dealership. Next time I need to take my Jeep in for service I will go out of my way to avoid this type of experience.
This is one of the worst service experiences at a
This is one of the worst service experiences at a dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wednesday late afternoon around 4:30 pm I called to get an idea of an update on my car and spoke with the same service writer that checked me in on Tuesday - he had absolutely no clue on the status of my vehicle. He stated he would call me back that night, and no call. Thursday mid-morning I called again to check on the status of my vehicle, asked for the service writer and was informed by him that I had a different service writer even though he initially took care of me. I spoke with a new service writer and received an update on my vehicle but that they were waiting on my extended warranty. I was told i would get a call back on Friday early morning, again no call. I had called back again Friday and was told of an update on my vehicle. I could pick the car back up for weekend but it wasn’t fixed yet and would need to come back on Monday! I decided to keep the vehicle there since I was told Tuesday (1 week it had been in the shop) it be done. I asked to be provided of an estimate of the work I would need to pay, I was told it would be sent…again nothing. Monday nothing. It took me calling mid-morning Tuesday again to follow up on my car. Was told it was done and that I could pick it up that afternoon. Again I asked for costs, was told it be sent to me within the hour, nothing. I didn’t receive the estimates in my email until 20 mins before the shuttle came to pick me up to get my car. I had 2-3 days of work tops done to my vehicle and I was inconvenienced for a week. The customer service and communication was absolutely horrible. I have received more calls and texts about this survey feedback then when I did have my car at your service department. I have zero intentions of ever coming back to this Jeep dealership. Next time I need to take my Jeep in for service I will go out of my way to avoid this type of experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Deana, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com
Overall Russ Darrow Jeep is a great dealership!
Overall Russ Darrow Jeep is a great dealership! We ran into Blake our salesperson and he is awesome! He is always is very approachable and kind.
Overall Russ Darrow Jeep is a great dealership!
Overall Russ Darrow Jeep is a great dealership! We ran into Blake our salesperson and he is awesome! He is always is very approachable and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Jeep Dodge RAM of West Bend. Blake and our team appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com
For a new building.
For a new building. The layout sucks. Only one tv channel.not good. Friendly people.
For a new building.
For a new building. The layout sucks. Only one tv channel.not good. Friendly people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mitchell Darrow mitchell.darrow@russdarrow.com