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Russ Darrow West Bend Chrysler Jeep Dodge RAM

(1,062 reviews)
Visit Russ Darrow West Bend Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed

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New (888) 278-5647 (888) 278-5647
Used (262) 299-4737 (262) 299-4737
Service (262) 299-4799 (262) 299-4799

Inventory

See all 184 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since April 2012.
At Russ Darrow West Bend Chrysler Dodge Jeep Ram, we offer a wide selection of new and pre-owned vehicles, including the rugged Jeep Wrangler, powerful Ram trucks, and versatile Dodge and Chrysler models. Our team is dedicated to providing a stress-free, no-pressure car-buying experience with competitive prices and flexible financing options. Whether you’re looking for a new ride or expert service, we’re here to help. Visit us today and discover why we’re a trusted choice for drivers in West Bend!
Discover the Darrow Difference! We'll BUY your car even if you don't buy ours!

Service center

Phone number (262) 299-4799

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,062 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow West Bend Chrysler Jeep Dodge RAM from DealerRater.

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Great service experience, always quick and easy.

Great service experience, always quick and easy. They always make it such a seamless process

Great service experience, always quick and easy.

Great service experience, always quick and easy. They always make it such a seamless process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

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I appreciated that the service they offered was the very

I appreciated that the service they offered was the very service they completed on my vehicle.

I appreciated that the service they offered was the very

I appreciated that the service they offered was the very service they completed on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

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Tiffany went out of the way to help me.

Tiffany went out of the way to help me. She was very communicative and thoughtful of me and my business when servicing the vehicle

Tiffany went out of the way to help me.

Tiffany went out of the way to help me. She was very communicative and thoughtful of me and my business when servicing the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

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There pretty good but my brakes already going out but

There pretty good but my brakes already going out but every thing else is good

There pretty good but my brakes already going out but

There pretty good but my brakes already going out but every thing else is good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that we provided you with great customer service, Mike! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

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Issue with exhaus leak that Idiot a Ram issue.

Issue with exhaus leak that Idiot a Ram issue. It should be covered by the recalls and or warrant, but my Ram was 600 miles past the 60,000 miles it would be only partially covered and the they charged me almost $200 for a diagnostic fee on a qell know issue with Ram.

Issue with exhaus leak that Idiot a Ram issue.

Issue with exhaus leak that Idiot a Ram issue. It should be covered by the recalls and or warrant, but my Ram was 600 miles past the 60,000 miles it would be only partially covered and the they charged me almost $200 for a diagnostic fee on a qell know issue with Ram.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

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Knowledgeable sales person.

Knowledgeable sales person. Polite staff from the time I arrived. Facility was very clean and well maintained.

Knowledgeable sales person.

Knowledgeable sales person. Polite staff from the time I arrived. Facility was very clean and well maintained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Russ Darrow Chrysler Jeep Dodge RAM of West Bend. It's great to hear that we were able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com

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Got done as needed friendly serve was a little to

Got done as needed friendly serve was a little to expensive for the work I had done

Got done as needed friendly serve was a little to

Got done as needed friendly serve was a little to expensive for the work I had done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Please contact us directly if there’s anything we can do for you. We’re always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

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Fine job on the oil change and tire rotation and

Fine job on the oil change and tire rotation and timeliness of service, but they didn’t check tire pressures or fill my low tire. Left with one tire at 29 PSI.

Fine job on the oil change and tire rotation and

Fine job on the oil change and tire rotation and timeliness of service, but they didn’t check tire pressures or fill my low tire. Left with one tire at 29 PSI.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

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My sales person was very helpful and nice.

My sales person was very helpful and nice. When I had a problem with the windshield he was quick to fix the problem. However I was a little disappointed with the service team. They had left all four windows rolled down during a rain storm. My Interior was wet.

My sales person was very helpful and nice.

My sales person was very helpful and nice. When I had a problem with the windshield he was quick to fix the problem. However I was a little disappointed with the service team. They had left all four windows rolled down during a rain storm. My Interior was wet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

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Picked up my 2023 Jeep Wrangler after getting an oil

Picked up my 2023 Jeep Wrangler after getting an oil change. It had oil all on my inside door panel and on my steering wheel. Not happy. The girl who took care of us played it off that it was no big deal. They also checked out my rear frost on my rear window because one of the lines stoped working. The same line was fixed last September (not even a year ago) and they told me it was my fault it stopped working this time. That is not true and I don’t think I should have been blamed for that. My jeep only has 13,000 miles on it and what happened at my appointment yesterday is completely unacceptable.

Picked up my 2023 Jeep Wrangler after getting an oil

Picked up my 2023 Jeep Wrangler after getting an oil change. It had oil all on my inside door panel and on my steering wheel. Not happy. The girl who took care of us played it off that it was no big deal. They also checked out my rear frost on my rear window because one of the lines stoped working. The same line was fixed last September (not even a year ago) and they told me it was my fault it stopped working this time. That is not true and I don’t think I should have been blamed for that. My jeep only has 13,000 miles on it and what happened at my appointment yesterday is completely unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, Susan, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mitchell Darrow mitchell.darrow@russdarrow.com

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