Russ Darrow West Bend Chrysler Jeep Dodge RAM

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4.5
(877 reviews)
Visit Russ Darrow West Bend Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 278-5647 (888) 278-5647
Used (262) 299-4737 (262) 299-4737
Service (262) 299-4799 (262) 299-4799

Inventory

See all 221 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2012.
If you are looking for a "Chrysler Dodge Jeep or RAM dealer near you" make sure to consider Russ Darrow in West Bend. We serve the great deals on new Chryslers Jeeps Dodge and Ram Trucks. Experience models such as the Cherokee Grand Cherokee Grand Caravan Town & Country Dart Ram 1500 Renegade...and so much more. At Russ Darrow Chrysler Jeep Dodge RAM of West Bend we take the time to get to know each and every driver we meet. It doesn't matter if you're from Mequon Menomonee Falls or Hartford WI; we get to know your driving style needs desires and maintenance habits so that we can find the best car truck SUV or Van for you.
Discover the Darrow Difference! We'll BUY your car even if you don't buy ours!

Service center

Phone number (262) 299-4799

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.5
(877 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great place to buy Ram truck.

Great place to buy Ram truck. Very friendly and excellent customer support. If you plan to buy CJDR vehicle in Russ Darrow @ westbend meet Janessa Rios. Highly recommended this place.

5.0

Great place to buy Ram truck.

Great place to buy Ram truck. Very friendly and excellent customer support. If you plan to buy CJDR vehicle in Russ Darrow @ westbend meet Janessa Rios. Highly recommended this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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4.0

Justin did everything possible to speed up the vehicle

Justin did everything possible to speed up the vehicle cleaning and detailing to expedite me being able to leave

4.0

Justin did everything possible to speed up the vehicle

Justin did everything possible to speed up the vehicle cleaning and detailing to expedite me being able to leave

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Don’t go here.

Don’t go here. They lied about inspecting the car and about it being clean.

1.0

Don’t go here.

Don’t go here. They lied about inspecting the car and about it being clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Kyle did alot to make sure I was able to get the car that

Kyle did alot to make sure I was able to get the car that I wanted

5.0

Kyle did alot to make sure I was able to get the car that

Kyle did alot to make sure I was able to get the car that I wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

The staff at West Bend Russ Darrow are the best!

The staff at West Bend Russ Darrow are the best! They had the vehicle ready to test drive & answered all of my questions. Kyle went the extra mile and I’m so happy with my new vehicle! I highly recommend!

5.0

The staff at West Bend Russ Darrow are the best!

The staff at West Bend Russ Darrow are the best! They had the vehicle ready to test drive & answered all of my questions. Kyle went the extra mile and I’m so happy with my new vehicle! I highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Kyle are salesmen went above and beyond are expectations!

Kyle are salesmen went above and beyond are expectations!! We will definitely be going back if we ever need to purchase a vehicle!!! Top notch service!

5.0

Kyle are salesmen went above and beyond are expectations!

Kyle are salesmen went above and beyond are expectations!! We will definitely be going back if we ever need to purchase a vehicle!!! Top notch service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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4.0

Sales person was not overwhelming, which was a nice

Sales person was not overwhelming, which was a nice change of pace. Not pushy, patient.

4.0

Sales person was not overwhelming, which was a nice

Sales person was not overwhelming, which was a nice change of pace. Not pushy, patient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Had oil changed and they told me I had a cracked oil pan.

Had oil changed and they told me I had a cracked oil pan. Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming on or oil gauge indicating problem. If my ignition switch hadn't took a turn then my engine probably would have seized. Had my truck towed to RussDarrow of West Bend and I told them I needed a loaner. "I don't have any" was what I was told by the service manager, so I went to Enterprise and had to have a loaner for two weeks while they fixed the problem. I asked the Service Manager, Peter for reimbursement of the loaner because it is their legitimate responsibility since the reason it was in the shop so long was because of their mistake. I have been waiting for a phone call since July 29th. It is now Aug. 23rd. I keep getting ignored and a whole lot of run around. Even called the General Manager (Pat) and left him two messages and nothing. Always seems to be "busy" or in a meeting. I was told by the service manager (when I went there personally to ask what was happening with the situation) that they weren't responsible for the loaner and that he is still "working on the general manager" to get the reimbursement. I asked why are you leaving me in limbo? He responded, "What do you want me to do?? Call you with a 'no'?" I still am waiting for a response. I think they think if they keep ignoring me that I will go away. I bought two trucks from these ppl and extended warranties. I will never do business with Russ Darrow again. Especially in West Bend, Wisconsin. I am going to make sure everyone I know knows how horrible and unprofessional they are with the customer service. I am very disappointed and disgruntled.

1.0

Had oil changed and they told me I had a cracked oil pan.

Had oil changed and they told me I had a cracked oil pan. Replaced it but messed up on repairing it. One month later my ignition switch failed then realized there was a bad oil leak, with no oil light coming on or oil gauge indicating problem. If my ignition switch hadn't took a turn then my engine probably would have seized. Had my truck towed to RussDarrow of West Bend and I told them I needed a loaner. "I don't have any" was what I was told by the service manager, so I went to Enterprise and had to have a loaner for two weeks while they fixed the problem. I asked the Service Manager, Peter for reimbursement of the loaner because it is their legitimate responsibility since the reason it was in the shop so long was because of their mistake. I have been waiting for a phone call since July 29th. It is now Aug. 23rd. I keep getting ignored and a whole lot of run around. Even called the General Manager (Pat) and left him two messages and nothing. Always seems to be "busy" or in a meeting. I was told by the service manager (when I went there personally to ask what was happening with the situation) that they weren't responsible for the loaner and that he is still "working on the general manager" to get the reimbursement. I asked why are you leaving me in limbo? He responded, "What do you want me to do?? Call you with a 'no'?" I still am waiting for a response. I think they think if they keep ignoring me that I will go away. I bought two trucks from these ppl and extended warranties. I will never do business with Russ Darrow again. Especially in West Bend, Wisconsin. I am going to make sure everyone I know knows how horrible and unprofessional they are with the customer service. I am very disappointed and disgruntled.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

If I could have picked no stars I would have. This place wreaks of haughtiness and seems to be so "bothered" by a customer who is asking for them to honor their "excellent customer service." They suck and I am sorry I went there.

Consumer response

I wrote this review on the 24th. Been waiting to hear from them since I picked up my truck on the 29th of July. Guess who finally called me on the 24th!!!!! Typical. They aren't even covering the full amount of the rental. AND after changing my address with them TWICE they STILL had the wrong one.

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5.0

Nothing but wonderful things to say about Dan and the

Nothing but wonderful things to say about Dan and the entire team at Russ Darrow Jeep! Answered any and all questions and were able to supply me with my absolute dream car for a very reasonable price. Customer service was 11/10!

5.0

Nothing but wonderful things to say about Dan and the

Nothing but wonderful things to say about Dan and the entire team at Russ Darrow Jeep! Answered any and all questions and were able to supply me with my absolute dream car for a very reasonable price. Customer service was 11/10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

The dealer justin served us is so nice !

The dealer justin served us is so nice ! Show us all details for us wanna know thanks so much

5.0

The dealer justin served us is so nice !

The dealer justin served us is so nice ! Show us all details for us wanna know thanks so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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