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Paul Miller Subaru

(1,158 reviews)
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed

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Reviews

(1,158 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My first experience here, very positive except for what I

My first experience here, very positive except for what I was paid on my trade

My first experience here, very positive except for what I

My first experience here, very positive except for what I was paid on my trade

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The buying experience at Paul Miller Subaru was

The buying experience at Paul Miller Subaru was absolutely seamless… from start to finish…. Jim Metzger is the most professional I’ve ever dealt with when purchasing a new vehicle…. His easy going style and knowledge of the brand is very much one of the major factors in finalizing my decision to purchase my Subaru Forester Touring model….

The buying experience at Paul Miller Subaru was

The buying experience at Paul Miller Subaru was absolutely seamless… from start to finish…. Jim Metzger is the most professional I’ve ever dealt with when purchasing a new vehicle…. His easy going style and knowledge of the brand is very much one of the major factors in finalizing my decision to purchase my Subaru Forester Touring model….

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dianne, we're delighted to hear that Jim made your experience at Paul Miller Subaru seamless and enjoyable. Enjoy your new Subaru Forester Touring!

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The staff in the Service Department in Parsippany is

The staff in the Service Department in Parsippany is quite professional and competent. They always take time to listen to my concerns about my car. And then they go over their findings with patience and detail. They even send me a video of my car being checked out. Steve, the service advisor, is great at his job. Technician Justin was also great on reviewing my car. They've been servicing my Crosstrek for over 5 years now.

The staff in the Service Department in Parsippany is

The staff in the Service Department in Parsippany is quite professional and competent. They always take time to listen to my concerns about my car. And then they go over their findings with patience and detail. They even send me a video of my car being checked out. Steve, the service advisor, is great at his job. Technician Justin was also great on reviewing my car. They've been servicing my Crosstrek for over 5 years now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Abel, thank you for your loyalty and kind words about our Service Department at Paul Miller Subaru. We're glad to hear that Steve and Justin have consistently provided detailed and professional service for your Subaru Crosstrek!

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Liars,thieves, horrific mechanics,clueless,

Liars,thieves, horrific mechanics,clueless, disrespectful,greedy,I just got my car back and it's broken already,such shotty amateur work ,

Liars,thieves, horrific mechanics,clueless,

Liars,thieves, horrific mechanics,clueless, disrespectful,greedy,I just got my car back and it's broken already,such shotty amateur work ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Absolutely painless experience.

Absolutely painless experience. Sales staff professional. How a car buying experience should be. Our salesman Alex was a pleasure to deal with.

Absolutely painless experience.

Absolutely painless experience. Sales staff professional. How a car buying experience should be. Our salesman Alex was a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Alex and the team at Paul Miller Subaru made your car-buying experience so smooth. Thanks for sharing!

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Customer Service here is excellent and Frank is an

Customer Service here is excellent and Frank is an exceptional Service Representative. I will only have my vehicles serviced at Paul Miller. They truly appreciate your business

Customer Service here is excellent and Frank is an

Customer Service here is excellent and Frank is an exceptional Service Representative. I will only have my vehicles serviced at Paul Miller. They truly appreciate your business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Frank and the team provided excellent service at Paul Miller Subaru! Thanks for trusting us to meet your vehicle needs.

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Excellent service Dept!

Excellent service Dept! Quick easy and satisfying explanation of the source of the problem! Frank in service is an Ace representative of the dealership!!

Excellent service Dept!

Excellent service Dept! Quick easy and satisfying explanation of the source of the problem! Frank in service is an Ace representative of the dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback! We're glad to hear Frank and our service team at Paul Miller Subaru provided excellent assistance. We appreciate your support!

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Took my car for some issues with the Eye Sight on my

Took my car for some issues with the Eye Sight on my Outback they just hit it out of the park once again. Steve my Service Advisor so awesome and professional put me on a loaner car right away with no problems.Is been a year that I bought my car and every time I take it for service they just do an awesome job!Kuddos to Steve!

Took my car for some issues with the Eye Sight on my

Took my car for some issues with the Eye Sight on my Outback they just hit it out of the park once again. Steve my Service Advisor so awesome and professional put me on a loaner car right away with no problems.Is been a year that I bought my car and every time I take it for service they just do an awesome job!Kuddos to Steve!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Billy, we're delighted to hear that Steve and the team at Paul Miller Subaru continue to provide excellent service for your Outback. Thanks for sharing your positive experience!

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Excellent and prompt service as usual.

Excellent and prompt service as usual. Erin is a pleasure to deal with. She always makes you feel that you matter as a customer.

Excellent and prompt service as usual.

Excellent and prompt service as usual. Erin is a pleasure to deal with. She always makes you feel that you matter as a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're delighted to hear that Erin provided excellent service and made your experience at Paul Miller Subaru a positive one. We appreciate your support!

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I have bought 2 cars from Paul Miller Subaru in

I have bought 2 cars from Paul Miller Subaru in Parsippany. My sales representative, Geba, was wonderful when buying both cars. I only wanted to deal with Hrba. She is professional, efficient, and cooperative in every way. I wanted a specific car and color and Paul Miller Subaru was most helpful. I truly am happy with Hebavabd my new Legacy Limited 2024!

I have bought 2 cars from Paul Miller Subaru in

I have bought 2 cars from Paul Miller Subaru in Parsippany. My sales representative, Geba, was wonderful when buying both cars. I only wanted to deal with Hrba. She is professional, efficient, and cooperative in every way. I wanted a specific car and color and Paul Miller Subaru was most helpful. I truly am happy with Hebavabd my new Legacy Limited 2024!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Phyllis, we're delighted to hear that Geba provided you with such excellent service at Paul Miller Subaru. Enjoy your new 2024 Subaru Legacy Limited!

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