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Jones Ford

(219 reviews)
Visit Jones Ford
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm Closed
Sunday Closed Closed
New (888) 678-5997 (888) 678-5997
Used (888) 678-7576 (888) 678-7576
Service (888) 678-9660 (888) 678-9660

Reviews

(219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jones Ford from DealerRater.

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Keith Emmons was a great salesman.

Keith Emmons was a great salesman.Great price on my new F-250. Chris (Floor manager) was great & he was UT Volunteer alumni

Rating breakdown (out of 5):
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  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Lauren, Thank you for the review! We're so glad Keith helped you score a great deal on your new F-250, and it's great to hear Chris made the experience even better. We appreciate your business and hope you enjoy every mile in that new truck!

Mallory in finance was amazing !

Mallory in finance was amazing ! So helpful and the best experience! Would recommend again!! This is my 4th vehicle I’ve bought here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the continued support and the kind words! We’re thrilled to hear that Mallory made your experience in finance such a great one. It means the world to us that this is your 4th vehicle with us—thank you for being part of the Jones family! We truly appreciate your recommendation!

Lakin was a tremendous help in finding me my dream

Lakin was a tremendous help in finding me my dream vehicle. Jones Ford has always been the best to work with.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so glad Lakin was able to help you find your dream vehicle. It's great to hear that Jones Ford continues to earn your trust. We truly appreciate your loyalty and kind words! Enjoy your new ride!

Awesome service!

Awesome service! No hassle, straightforward, and fair pricing. Cannot recommend these people enough! Gave me a wonderful deal on a car, cannot be happier with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're so glad to hear you had a hassle-free experience and found a great deal on your new car. Your recommendation means the world to us, and we're thrilled that you're happy with your purchase. Enjoy the ride, and thank you for choosing Jones!

Shoutout to my boy Timmy over at Jones Ford!

Shoutout to my boy Timmy over at Jones Ford! Made sure my experience was A1! Appreciate the great service!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! We're glad he made your experience good and took great care of you. We appreciate your support and look forward to seeing you again at Jones Ford!

The employees are straight to the point and very

The employees are straight to the point and very generous. I came in close to closing and they didn’t turn me away. Great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're so glad our team welcomed you in and took care of you. We appreciate your kind words and are happy to hear you had a great experience. Enjoy your new vehicle!

Timothy Trotter is a true asset to this dealership and

Timothy Trotter is a true asset to this dealership and the transaction was handled very professionally and efficiently.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're so glad to hear that Timothy provided a professional and efficient experience. We appreciate your support and hope you enjoy your new vehicle!

Mr. Keith was able to handle everything from checking on

Mr. Keith was able to handle everything from checking on prices to application approval over the phone and had the vehicle waiting on us when we arrived at the dealership! He was very thorough and even did video call with us to let us see all the vehicle features! We drove over three hours to be able to close the deal with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review! We're so glad Keith was able to make the entire process smooth and convenient. We appreciate you making the drive to work with us and are thrilled you had such a great experience. Enjoy your new vehicle!

I tell anyone if you are in need of a car new or used see

I tell anyone if you are in need of a car new or used see the magic man you want be disappointed. Never had a problem!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation! We're thrilled to hear that Chris continues to deliver a smooth, reliable experience every time. Your trust and support mean the world to us. Enjoy your ride, and we look forward to seeing you again!

Lakin was so great and patient with us.

Lakin was so great and patient with us. We kept him there past closing and he was so kind. Jose the manager was also great! We drove 2 and a half hours to come here and it was a great experience. Buying a car is always stressful and they did their best to make it as seamless as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the thoughtful review! We're thrilled to hear that Lakin and Jose made your experience worth the drive. Enjoy your new vehicle, and thank you for choosing us!