Reviews
He was polite and helped me get a car right before graduation 10/10 recommend
He was polite and helped me get a car right before graduation 10/10 recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad Chris provided polite and helpful service that made it possible to pick up your Dodge Challenger just in time for graduation. Thanks for the recommendation and congratulations on your achievement.
My experience with the service department at Jones Ford in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/maintenance plan with the expectation that required inspections and maintenance would be performed thoroughly and professionally. Based on my experience, that did not happen. On multiple occasions, important maintenance items appear to have been overlooked. The most serious example occurred when I was stranded in Florida after my brakes failed just days after the truck had been serviced. Both rotors had to be replaced at a cost of $1,100. For a vehicle that had supposedly just been inspected, this was unacceptable and raised serious concerns about the quality and reliability of the service I had been receiving. After I returned to Savannah, I was assured by the service manager that they would “make it right.” However, despite several follow-up requests, that commitment was never honored. That experience left me not only frustrated, but also with very little confidence in the dealership’s willingness to stand behind its work or its promises. In another instance, a service technician brought my engine air filter to the waiting room and joked that I should change it more often. The filter was extremely dirty, even though inspection and replacement of items like that were supposed to be covered under my service agreement. That incident further reinforced my concern that routine maintenance included in the plan was simply not being completed as represented. I do not make complaints lightly, but my repeated experiences with this service department have convinced me that I cannot trust them with my vehicle. I will not return, and I would strongly caution others to carefully review the work being performed and to question whether promised inspections and maintenance are actually being done.
My experience with the service department at Jones Ford in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/maintenance plan with the expectation that required inspections and maintenance would be performed thoroughly and professionally. Based on my experience, that did not happen. On multiple occasions, important maintenance items appear to have been overlooked. The most serious example occurred when I was stranded in Florida after my brakes failed just days after the truck had been serviced. Both rotors had to be replaced at a cost of $1,100. For a vehicle that had supposedly just been inspected, this was unacceptable and raised serious concerns about the quality and reliability of the service I had been receiving. After I returned to Savannah, I was assured by the service manager that they would “make it right.” However, despite several follow-up requests, that commitment was never honored. That experience left me not only frustrated, but also with very little confidence in the dealership’s willingness to stand behind its work or its promises. In another instance, a service technician brought my engine air filter to the waiting room and joked that I should change it more often. The filter was extremely dirty, even though inspection and replacement of items like that were supposed to be covered under my service agreement. That incident further reinforced my concern that routine maintenance included in the plan was simply not being completed as represented. I do not make complaints lightly, but my repeated experiences with this service department have convinced me that I cannot trust them with my vehicle. I will not return, and I would strongly caution others to carefully review the work being performed and to question whether promised inspections and maintenance are actually being done.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. I understand how concerning and frustrating this situation has been, especially given the safety‑related issues you described and your expectations under the service and maintenance plan. This is not the experience we want for our service customers, and I’m sorry for the frustration and loss of confidence this has caused. I am currently reviewing the details of your service history so we can better understand what occurred and determine appropriate next steps. I will be reaching out to you directly, but if you would prefer to contact me in the meantime, please feel free to do so. Tania Tasker Jones Motor Company 703‑577‑4521
Very good dealership, especially recommend salesman Will jones he was very helpful with the whole process.
Very good dealership, especially recommend salesman Will jones he was very helpful with the whole process.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
What a pleasure to hear Will made your Chevrolet Malibu purchase so smooth. Thank you for recommending him and for choosing us. We look forward to assisting you again.
Nicole Thompson is without. a doubt. The best Service Rep in the business. Jones Ford has always been helpful.
Nicole Thompson is without. a doubt. The best Service Rep in the business. Jones Ford has always been helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting Nicole’s exceptional support. We’re glad our team made your Ford F-350 service experience smooth and efficient. Please let us know if there’s anything else we can assist you with.
Honest, efficient, informational, kind. Good experience. 7th vehicle purchased. Will be back fir every purchase w need to make.
Honest, efficient, informational, kind. Good experience. 7th vehicle purchased. Will be back fir every purchase w need to make.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s fantastic to know our team provided honest, efficient, and informative service during your purchase of a used Ford F-150. Congratulations on making your seventh vehicle purchase with us. We look forward to assisting you again whenever you need your next vehicle.
Thank you so much for the 5‑star review! We truly appreciate you taking the time to share your experience. We’re glad to hear everything was honest, efficient, and kind—and that Dylan helped make the process a good one for you. Being trusted with your 7th vehicle purchase means a lot to us, and we’re honored to have earned your loyalty. We look forward to helping you with every vehicle you need in the future. Thank you again for choosing Jones Motor Company!
We have been buying cars from Jones Ford for over 12 years and always had a great experience!
We have been buying cars from Jones Ford for over 12 years and always had a great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your loyalty over the past twelve years. It’s great to know your used Ford F-150 has served you well. We’re here to help when you’re ready for your next vehicle.
Scott, thank you so much for the 5‑star review and for your loyalty to Jones Ford over the past 12 years. That truly means a lot to us. We’re grateful to hear that your experiences have consistently been great, and we appreciate you taking the time to share that. We’ll be sure to pass along your kind words to Dylan. Thank you again for choosing Jones—we look forward to continuing to serve you for many years to come!
Nicole was great was in service! She answered all my questions and gave me updates on my vehicle.
Nicole was great was in service! She answered all my questions and gave me updates on my vehicle.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Nicole here at Jones Ford. We appreciate your business and hope to see you again soon!
Ok with Jones Ford...all work completed..will be doing business there again..happy customer
Ok with Jones Ford...all work completed..will be doing business there again..happy customer
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad all work on your Ford Bronco met your expectations and that you plan to return. Your continued trust is appreciated. We look forward to helping you again.
Chris is the magic man. We were stuck with a payment on my armada that wasn’t reliable or dependable. He made it right and took care of us for a second time!
Chris is the magic man. We were stuck with a payment on my armada that wasn’t reliable or dependable. He made it right and took care of us for a second time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star rating. We’re glad Chris could make things right with your Ford Expedition Max and earn your trust again. If there’s anything else you need down the road, just let us know.
Dealt with a great seller Chris Wellington. Very great place of business. I’ve dealt with them more than once very get ppl.
Dealt with a great seller Chris Wellington. Very great place of business. I’ve dealt with them more than once very get ppl.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for coming back and trusting Chris with your Nissan purchase. We’re glad he provided excellent service once more. We look forward to assisting you again.