Mac Haik Ford Desoto

Go see Chris Robertson at Mac Haik Ford of Desoto. He will get you rolling in whatever catches your eye. Great guy. Thanks for everything 💙🤍

I’d highly recommend avoiding Mac Haik Ford – they fall squarely in the Shady and Unethical dealership camp. Quote was requested on a new F150 they had in stock for out of state buyer, negotiations completed, & final price was agreed upon. Once purchasing process started, they increased the price by $3,193 because the quote they provided was aligned to rebates in TX instead of the purchasing state. The dealership was informed on the first and several subsequent interactions that this was an out of state purchase. Rebate differences between states totaled $1k and the remaining $2,193 of their desired price increase was just to pad their margin. Negotiations restarted to solve the problem they created and a new, higher price was agreed upon. The purchase process resumed and the dealership applied a tax rate that was 2.143% higher than the correct out of state tax rate. Mac Haik Ford recommend proceeding with the purchase using the incorrectly inflated tax rate and then seeking a refund from the state. Four requests were made for the General Manager of Max Haik Ford to review the repeated series of attempts to charge more than the agreed upon price & follow up with the customer – the General Manager never responded.

Contacted this dealership on a Tuesday regarding a truck. My salesman was terrible. Asked for a video of the truck, for two days I was told they were working on the truck. On Thursday I reached out to another saleswomen and she was GREAT. I wanted to pay cash for the truck, yet was told the ONLY way I could purchase the truck was if I financed. Ok…. Whatever. Filled out the credit app Thursday. Again… crickets!! Friday morning followed up and they needed all the information again… alright… filled out credit app again. Friday at 5pm finance guy finally calls. Went over the payments and info along with warranty and gap insurance, I asked him to remove them. Proceeded to tell me he didn’t realize I’d be titling out of state, and would call me back in 15 minutes again… crickets!! Saturdya morning I reached out to Jesse in finance… no response. At 1:30 my saleswomen texted me to let me know the vehicle was sold. WILL NEVER CONSIDER THIS DEALERSHIP AGAIN. Wasted literally 4 days trying to get this vehicle and filled out a credit app twice.

Great staff who are just trying to sell cars that are reliable and good for the road. No frills but to the point. From test drive to talking about the cost. Good experience

Our sales person Jesus was AWESOME and helped us out and he listened to what we wanted in a f150. He even through in extra stuff.

JESSICA WAS ABSOLUTELY AMAZING AND EASY TO WORK WITH SHE WAS DEFINITELY ON POINT WHEN IT CAME TO CARING ABOUT OUR NEEDS AND MAKING SURE WE WERE HAPPY I DEFINITELY RECOMMEND HER IF IT COMES TO YOUR USED/NEW BUYING NEEDS APPRECIATE EVERY BIT OF OUR EXPERIENCE WITH HER THANKS AGAIN JESSICA CANT WAIT TO PURCHASE FROM YOU AGAIN AND REFER ALL MY FRIENDS AND FAMILY TO YOU ! BEST CAR BUYING EXPERIENCE YET

Tarun Kumar was great he worked with me quickly and efficiently, he was able to get me the deal I wanted and the warranty I asked for np , thank you Tarun and Mak Haik

Since I brought in my vehicle on December 7, 2025 up till current nothing has been done and you keep switching me from my garbage car to a xxxx monster truck and you telling me mileage when all I do is drive back and forth to work and nothing has been done to my car. What kind of a dealership and business are you all running and nothing has been said about my car? Not even updates and no communication and I only got to find out yesterday my service person is no more. I will post this on BBB, I will also contact your corporate office as well as post this on yelp and every website you can think of...so folks will know I have received the worst service from you all. I as a customer deserve the best from you BUT, I have received the worst service from this company.

Jessica was fantastic. I talked to her on the phone Wednesday evening, saw her Thursday morning and a little while was driving off in my new car.. I highly recommend her she is great

On Aug 7th I contacted the dealership on a 2025 F-150 Black Widow. talked with salsman Christian Gomez. When we talked on the 7th of Aug he kept putting me off claiming he was busy. we talked about the truck selling at 78,000. I texted him twice and never recived anything back. Call the dealership back to speak with Christian. during the time we havent talked the price dropped to 75,000. When I called him he was very unprofessional with me. When I mentioned that the price dropped he told me that I agreed to the 78,000 which I didn't. then started talking very unprofessional basically yelling at me saying or you buying the truck or not. I told him yes but why shouldn't I get the advertised price of 75,000. Christian then hung up on me. I called him back explaining how unprofessional he was and asked to speak to a Manager. Still waiting on another salsman to contact me after speaking to a manager.