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Phil Long Ford of Motor City

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,856 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 state dealer award
View 2 awards
2017 state dealer award
2017 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,856 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Long Ford of Motor City from DealerRater.

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Great service!

Excellent staff and customer service! Beautiful facility as well, with the added perk of a cafe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Nelson, thank you for your kind review! We are glad to hear your experience was a great one.

Phil Long Ford service to my 2015 Ford Escape

An all around excellent experience. I won't hesitate to return for any service to my vehicle. Superb job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Richard, we are glad to hear your experience was a great one! Thank you for your kind review and feedback. We look forward to your return visit!

Miracle Workers

We worked with Alan and it was by far one of the most amazing buying experiences that weve ever had. We have very poor credit and a lot of different issues and they worked their butts off to get me in a beautiful 2011 Ford Explorer Limited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Caitlyn, it's great to hear your experience with Alan and the rest of our sales team was an amazing one! We hope you enjoy your 2011 Ford Explorer!

Great Service for my aging Grand Marquis

The battery on my 1995 Grand Marquis died after I inadvertently left the key in the "ON" position of the ignition for a couple of days. That battery was an AC Delco installed by a national Tire Center. My hood never closed properly after that replacement and I pointed this out to the Tire Center at the time AND to the Phil Long Repair Service Representative. When I picked up my vehicle, the battery bracket still had some corrosion on it and it still looks like this new battery is too high, making it still difficult to close the hood. Otherwise, I am pleased with my new battery and the service provide by the Phil Long Lincoln dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Raptor

Jorden was pleasant and professional. He kept with all my repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Teresa, thank you for the kind words and for sharing your feedback!

Lincoln service

Excellent service from moment I walked into Service Department. Everything was clearly explained and plenty of time for my questions and concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Janet, we appreciate your review and kind feedback!

Service is Great

The service rhat was done on my car was outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Terry, thank you for sharing your feedback!

Great!!!!

Very pleased and will bring all of my vehicles to be worked on

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Terry, thank you for our kind feedback and review!

Lincoln dealership in Motor City

I was pleasantly surprised from the moment that I was met at the door until I left .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lois, thank you for your review and kind feedback!

Oil change

Phil long Ford got me in for a general maintenance, without an appointment and close to closing time. The were quick and professional and very kind! Overall an excellent experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Brandan, we appreciate your kind feedback about our service department! Thank you for taking the time to leave us a review.