Volvo Village of Danvers

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4.5
(125 reviews)
Visit Volvo Village of Danvers
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 9:00am–8:00pm
Tuesday 7:30am–5:30pm 9:00am–8:00pm
Wednesday 7:30am–5:30pm 9:00am–8:00pm
Thursday 7:30am–5:30pm 9:00am–8:00pm
Friday 7:30am–5:30pm 9:00am–6:00pm
Saturday 8:00am–4:00pm 9:00am–5:00pm
Sunday Closed 12:00pm–5:00pm
New (978) 901-6553 (978) 901-6553
Used (978) 947-3698 (978) 947-3698
Service (978) 901-6557 (978) 901-6557

Inventory

See all 102 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2019.
Welcome to Volvo Village of Danvers a member of The Village Automotive Group of Greater Boston. We are the North Shore's proud home for genuine New and Preowned Sales Service Parts and Accessories. We pride ourselves on our customer service which stems from our founder Ray Ciccolo's belief that treating employees like family emboldens them to go above and beyond for our customers.

You'll find us conveniently located on Commonwealth Ave right next to the 99 restaurant and adjacent to the Liberty Tree Mall.
Volvo Village of Danvers - a member of The Village Automotive Group of Boston.

Service center

Phone number (978) 901-6557

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.5
(125 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Find another dealership

I'd give zero stars if possible. Once you agree to buy a car there, they stop treating you with any professional service. They are disorganized and disinterested. Communication is terrible, be prepared to chase everyone down. I will never go back there again.

5.0

Great experience here at Volvo Danvers!Boris was...

Great experience here at Volvo Danvers! Boris was personable, professional and knowledgeable with product. Excellent selection of cars, smooth financing and registration process too. Would recommend to friends and family!

1.0

Sales guy (Boris)has very little knowledge about the...

Sales guy (Boris)has very little knowledge about the inventory and wasn't able to answer many questions. Lot of information is confided about the pre-owned cars so one has to be very careful before getting stuck with this dealership as a whole. The sales person especially is only behind pushing out the cars no matter what, he don't know anything about the basic Infotainment, navigation and the worst part is he is given the job of selling one of the sophisticated piece of machine which has many elements pivotal to driving.i went to volvo only get a better experience overall but I ended up buying headache at an exorbitant price. Volvo xc60 2018 I purchased not even 2 weeks old already gave me all sorts of stress ,I was pushed back and forth between the dealership and volvo hq newjersey for following up issues regarding display unit which controls most of core functionality of the car and wifi being one of them and auto start stop option which actually not optional but default feature . The wifi connection is erratic may or may not work ,the center display takes a while to boot and sometimes it gets stuck with a blank display. Overall I feel cheated in this deal please very careful before venturing your car buying plans at this dealership

1.5

I purchased a low mileage XC-90 3 years (not from this...

I purchased a low mileage XC-90 3 years (not from this dealership) from a Volvo dealership that closed. Amongst several quality issues I have had with that car (they have terrible reliability ratings I have subsequently learned), the AC never really worked and soon became non-existent. I tried multiple times to get it fixed at this dealership and never even got to the point where the issue was diagnosed, let alone fixed. One time a tech told me there was nothing wrong with it. As its the only Volvo dealer remotely close to me I just tried to give it one more shot, the answer $325 to refill the AC, then they diagnose (maybe, although no guarantees and their track record is poor,) then they fix, which may or may not be covered under our extended warranty. I know there millions of very happy Volvo drivers out there, but if you get a bad car (review their reliability ratings before buying) you can get stuck in an expensive time consuming death spiral of bad service and no fixes. This has been hands down the worst car ownership experience I have ever had and I HATE dealing with this particular dealership.

5.0

I had a great experience with this dealership anyway you...

I had a great experience with this dealership anyway you look at it! Stress free sales, everyone worked together! Michelle, David and Rachel very knowledgeable.

5.0

Best Car Buying Experience Ever!

I had the best buying experience at Volvo Village of Danvers MA. The 2 salespeople I worked with Michelle and Jasmin(Jazz) were outstanding and a pleasure to work with Michelle went to incredible lengths to put me in touch with the car I was interested in. She answered all of my questions about costs, discounts, etc... and validated all of my concerns especially with the available financing options. Jazz was able to transfer all the information needed to make an absolutely incredible deal. I loved my conversations with Michelle and the stress free signing of the paperwork with Jazz. Their bringing the car to NH for registration was quick and easy and also a another great part of the car buying experience. I highly recommend this team at Volvo of Danvers to anyone in the market for a new or used Volvo.

2.0

Bought a brand new XC 60, great car and wonderful...

Bought a brand new XC 60, great car and wonderful purchase experience. However, we've had an ongoing issue since the purchase and haven't had a return phone call in almost a week. Buy here maybe, but temper your expectations when it comes to customer service.

1.0

Leased a 2019 XC90 T6 from Village Volvo of Danvers. Our...

Leased a 2019 XC90 T6 from Village Volvo of Danvers. Our plan was to lease then purchase at the end of the lease. We had full confidence in the reliability of Volvo vehicles. We first experienced a check engine light a year into the lease. Turned out to be a evaporation line. They replaced, but then six months later the check engine light came on again. Same problem, an evaporation line again. Along with the check engine light, our entire sound system made loud static/clicking noises instead of music or turn signal sounds. This lasted two days and then with a software update, it went away and they replaced the evaporation line a second time. At this point we were concerned about the issues with the car and were having reservations about purchasing at the end of the lease. Six months later the check engine light came on again! Turned out to be the same problem with the evaporation line, but head of service decided to confirm this issue and was concerned it was the third time it happened. They ended up replacing the entire filler neck. Head of service specifically said that "this should not happen again and if it does we are going to get you into a new car, this shouldn't happen!" He also stated, "I'm concerned that if this happens again the car may shut down and leave you and your family stranded." Service was great and I appreciate that they cared and restored some confidence in the vehicle, but now we were interested into getting out of the lease. I contacted Bruce in leasing with our concerns and over two months, he kept promising to get us out of the lease and/or try to resolve the issues. The only things we experienced from Bruce we're empty promises, weeks of never calling us back and constantly trying to chase him down. We felt like he avoided us and never really wanted to help us with our car issues. The three times we did talk he tried to explain that we had to pay thousands of dollars to get out of the lease. I explained to Bruce that we leased this car with the intent to buy because it was a safe reliable car. We did love the car, but with all the mechanical and electrical problems we had, we wanted to start fresh and either get into a new lease or have them extend the warranty and run the car through service for a full checkup to back their product. Bruce stated, "you want us to just give you a free warranty! We can't do that, that's thousands of dollars, we'd lose money. If you don't like the car that just get rid of it." At that point a was extremely frustrated and felt Bruce just lies and tried to get more money out of us. Ultimately, he just yelled into the phone at me and I hung up. Bruce never cared about helping us out, even when I explained that it was Volvo's car that had the issues at no fault of ours. We have kept up with all service appts. and the problems we experienced were because the car was built with poor or faulty parts. Recently, our electrical system went wild. Sound system started clicking again instead of hearing the radio and our tailgate would open and close for two days straight. We woke up one morning to the tailgate open and my wife watched the tailgate of the car open and close in the parking lot at work. At this point we feel helpless because we were told to contact Tony Benoloti, we left two messages and heard nothing back. We called Volvo's headquarters and are in the process of filing a complaint. We will follow up on the result from our corporate complaint to see if anything good comes out of this, but thanks to Bruce my faith in Volvo as a reliable and safe car company are gone. Just another sale!$$

1.0

Overpriced and unnecessary work

Went in for the 40k service and then told we needed new brake pads on the front and rear for $1600 ! When my wife mentioned bringing it to our local shop, the service rep laughed at her and wished her luck because the rear brakes require a 'special' tool. She was going to take note in our record so when we came back. In the end, we took it to the shop we trust and they said the front pads still had 10k miles left on them and charged us 250 to replace the rear pads which is inline with every other brake job I've needed. Oh and the shop had a good laugh regarding the need for a special tool.

1.2

I wish I could give the service department 0 stars....

I wish I could give the service department 0 stars. Brought my 2017 XC90 in for the 40k service. They told my wife it needed new brake pads in the front and rear (2mm and 1mm respectively). The cost... $825 for each set... FOR PADS. When my wife told the service rep we would bring it to our local shop, she laughed at her and told her good luck because the back brakes require a 'special' tool. Long story short, Brought it to our local service shop that specializes in Volvos. The front pads still had 10k miles left on them and they did the rear pads for $250. They laughed pretty hard when they heard about the 'special' tool.

Read all 125 reviews