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Alexander Buick GMC of Simi Valley

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday 10:00am–6:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Alexander Buick GMC of Simi Valley from DealerRater.

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Very good customer service

We were very satisfied with the ease of making an appointment, and the communication that led up to our time slot. They understood our needs, ordered parts quickly and made a return appointment that fit our schedule very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

jskaff@duarteusd.org

Great service Will tell friends and family I will plan to return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

New GMC Sierra 1500 Refresh

Just picked up my truck Friday 4/22/2022! Elevation 3.0 premium package and x31 package all black! Sales Guys told me its the only one in the area. Also got a $1250 Elevation premium package & X31 off-road protection package discount! Was not expecting that! This is my first GM vehicle and the process was smooth just like my new truck!( lol ) Put the reservation in last November great communication with sales team and NO HASSLE! Glad to be apart of the GM family! Thank you to Gary and Bishoy and finance @Alexander Buick GMC in Simi Valley CA.You guys have made this a truly wonderful experience!! Alexander Buick GMC will be my go to for all my truck needs and future vehicles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Alexander Buick GMC of Simi Valley. Please don't hesitate to reach out if there's anything additional we can do for you.

Oil change

They are amazing and I will most definitely recommend this to my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Alexander Buick GMC of Simi Valley!

Alexander GMC

My buying experience was excellent. After completing the purchase I visited the parts department to explore some accessories I was interested in. I rang their "customer waiting" bell multiple times. I could hear the bell and I could see the parts guy. He simply didn't respond. I took my accessory business where it would be appreciated and purchased about $2,000.00 of accessories elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Dwayne was amazing with me, patient listen to my concerns that I had with my car! Let me know what is wrong what and what I could fix right now and affordable! Felt like they fixed my issue and made me so comfortable to able to come again to fix my minor issues! So thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to highlight a key member of our staff! We're glad to know they?ve been able to contribute to your positive experience with us. See you next time!

Quick and easy

Was so officiant. Came in dropped off gave me a loaner car and had my car done hrs later

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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When service means service!

I purchased my truck at this dealership, When it was due for servicing I was glad to bring it here as my purchase experience was extraordinary. I was not surprised to find out the excellent treatment i recieved from Robert in Service. I felt he was there to inform and assist me in a complete manner to make me feel appreciated. Robert has me appreciating the professional service of "Service". I will be returning for future maintenance and looking forward to a long term relationship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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owner

Service was quick, once I was helped. I mention a recall notice and service person never responded to my request to needing repair. I was just their for a simple oil change :-)

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New vehicle purchase

Excellent from start to finish Extremely helpful staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Simi Valley Buick GMC!