Reviews
Write a reviewRoadtrip Saved
Sammy and the team at Richards saved my road trip yesterday. I left the sunroof open on my CR-V and a rainstorm soaked the interior, causing an error code on the dash. Thankfully this dealership was nearby. They did a quick diagnostic and made sure it was safe to get back on the road, as home is three hours away. Every employee my friends and I met there is friendly and helpful. Thanks for helping us get home!
Roadtrip Saved
Sammy and the team at Richards saved my road trip yesterday. I left the sunroof open on my CR-V and a rainstorm soaked the interior, causing an error code on the dash. Thankfully this dealership was nearby. They did a quick diagnostic and made sure it was safe to get back on the road, as home is three hours away. Every employee my friends and I met there is friendly and helpful. Thanks for helping us get home!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honda damaged car dashboard and has not repaired
Wife and I bought a car from Richards Honda last year. Repair technicians scratched and gouged the dashboard while replacing defective air vents. We came to Richards 3 separate times and waited for hours each time only to be told they "didn't have the parts, they ordered the wrong parts, and the wrong parts came." The level of incompetency is astounding to make us come out and wait hours on 3 separate times only for nothing to be down. This was a brand new car with the dashboard plastic ruined by the technicians. Even worse, before we moved to Houston Chelsea the technician told us that they could ship the parts to Houston Honda and have it repaired there for no additional cost, but after arriving here still have not had the parts shipped over, and Houston Honda is saying we have to pay to get it fixed now. Be extremely careful of the technicians and management here, I would recommend buying your car somewhere else if you have to get repairs and recall work done here. If you do have to get repairs done, get everything in writing and take pictures.
Honda damaged car dashboard and has not repaired
Wife and I bought a car from Richards Honda last year. Repair technicians scratched and gouged the dashboard while replacing defective air vents. We came to Richards 3 separate times and waited for hours each time only to be told they "didn't have the parts, they ordered the wrong parts, and the wrong parts came." The level of incompetency is astounding to make us come out and wait hours on 3 separate times only for nothing to be down. This was a brand new car with the dashboard plastic ruined by the technicians. Even worse, before we moved to Houston Chelsea the technician told us that they could ship the parts to Houston Honda and have it repaired there for no additional cost, but after arriving here still have not had the parts shipped over, and Houston Honda is saying we have to pay to get it fixed now. Be extremely careful of the technicians and management here, I would recommend buying your car somewhere else if you have to get repairs and recall work done here. If you do have to get repairs done, get everything in writing and take pictures.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
service review
I had my car serviced, and the young man (Raycer) made the enter process so smooth. I definitely recommend asking for him for all of your service needs!
service review
I had my car serviced, and the young man (Raycer) made the enter process so smooth. I definitely recommend asking for him for all of your service needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Parent
Mr Mark Patterson and Chauney R. Excellent customer service. Mr. Mark took his time with my daughter. Thanks for that warm and fussy feeling lol
Parent
Mr Mark Patterson and Chauney R. Excellent customer service. Mr. Mark took his time with my daughter. Thanks for that warm and fussy feeling lol
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my CRV buying experience
A great place to shop and make a purchase! Very friendly, knowledgeable and eager to earn your business! Made me feel like I was important especially knowing I was coming in from almost two hours away. Adrian was a superstar saleswoman! If you are in the market for a new Honda Richard’s is the place to go!
Love my CRV buying experience
A great place to shop and make a purchase! Very friendly, knowledgeable and eager to earn your business! Made me feel like I was important especially knowing I was coming in from almost two hours away. Adrian was a superstar saleswoman! If you are in the market for a new Honda Richard’s is the place to go!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Retired
I bought a coupe Honda Civic, and the sale person Mr. Winfrey so nice to me, working to sell the car. They gave me good service him and the used care manager and the finance manager, Excellent bounch.
Retired
I bought a coupe Honda Civic, and the sale person Mr. Winfrey so nice to me, working to sell the car. They gave me good service him and the used care manager and the finance manager, Excellent bounch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Was very satisfied with assistance.
Good experience. Listened to what I wanted. He helped me with finding a new car that really fit my needs. Wanted all of the new features.
Was very satisfied with assistance.
Good experience. Listened to what I wanted. He helped me with finding a new car that really fit my needs. Wanted all of the new features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
21 Odyssey
Purchased a 21 Odyssey from Richard’s Honda. Received what KBB, Edmonds and Cars.com all said was a great deal as well as me. Received a fair price on my trade in along with a few extras. The salesman, Julian Watson, was very professional and courteous. Would definitely recommend Richard’s Honda for a vehicle purchase.
21 Odyssey
Purchased a 21 Odyssey from Richard’s Honda. Received what KBB, Edmonds and Cars.com all said was a great deal as well as me. Received a fair price on my trade in along with a few extras. The salesman, Julian Watson, was very professional and courteous. Would definitely recommend Richard’s Honda for a vehicle purchase.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Greatest Deal Ever
I just bought a 2020 Honda Ridgeline Black Edition and Chris Brown gave me the best price so basically was able to get an extended warranty and maintenance package for not that much more than I was willing to pay for the Ridgeline
Greatest Deal Ever
I just bought a 2020 Honda Ridgeline Black Edition and Chris Brown gave me the best price so basically was able to get an extended warranty and maintenance package for not that much more than I was willing to pay for the Ridgeline
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DISHONEST SCAMMING DEALERSHIP
Dishonest dealership with zero integrity. I bought a car and the next time I turn it on the check engine light comes on but it's my problem. Absolute insanity.
DISHONEST SCAMMING DEALERSHIP
Dishonest dealership with zero integrity. I bought a car and the next time I turn it on the check engine light comes on but it's my problem. Absolute insanity.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase