Reviews
Sales team did a competent job but having issues getting
Sales team did a competent job but having issues getting a second key fob. We're not told there was only one key fob until the deal was done and we were picking up the car. Still trying to work through this issue.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com
I will be visiting the Mitsubishi dealership in Waukesha on Tuesday 6/24 at 8:00am to have the service team attempt to program a second key fob. However we were told there are no guarantees it will work, and there would be a $120 charge whether successful or not. I would think a dealership as large and reputable as Russ Darrow would be able to accommodate this relatively small request. Our expectation is that a 1 year old car should have been sold with 2 working key fobs to start with. At a minimum we'd expect a fob we purchased could be programmed at no charge to us. My mobile number is 414-975-5298 and email is tenhaken@att.net. Thank you for your assistance in getting this resolved.
Awesome workers ,well professional, I feel welcome , good
Awesome workers ,well professional, I feel welcome , good Communication skills. I will always come back .!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Josh Kiscellus josh.kiscellus@russdarrow.com
Super chill car dealership.
Super chill car dealership. Had plenty options from used to new. An employee named Michael was able to find the right ride for me and i’m happy with the purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com
While the price was fair for the car we purchased and the
While the price was fair for the car we purchased and the salesperson was cordial and friendly, the vehicle was not even cleaned and ready for the lot. No jack or lug wrench in the car, the ignition switch had been broken and the switch itself was not firmly in place in the steering column. We are getting in contact with the dealership to see if they will fix it. I would recommend this dealership with some reservations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Josh Kiscellus josh.kiscellus@russdarrow.com
Overall we had a positive experience, but we did have
Overall we had a positive experience, but we did have some issues. This first thing was the source for most of our troubles. We were communicating with someone we thought was with Russ Darrow, but we found out late in the negotiations that she actually worked for a third party service. She made promises and statements which proved to be untrue. At the dealership there were some items that also added to our 3 star rating: There was an open recall for the tailgate wiring harness. Your team told us Honda does not address something like this until it actually breaks. Dahl Honda is replacing it tomorrow. We made an appointment to see the Ridgeline in person and were told that it would be ready. It wasn't. It was delayed time and again and when it was finally available, the trunk bed and storage area were dirty- lots of dog hair, a plastic spoon, etc. During the wait, we were repeated asked to give the down payment check. I held it until WE were ready. The vehicle came with only one key fob even though we were told that we could get a second one. We are ordering one now from an outside source. During the price negotiations, the Ridgeline price went down online a couple of times, but these weren't reflected in Darrow's price calculations while an etching fee was added on. After some serious talk, this fee was waived and that put the final price closer to where we felt it should have been. The supposed Xzilon treatment price was expensive and something that we had no choice on. We were told that it was applied to all the Russ Darrow vehicles. Also, when talking with the third party person, the extensive Russ Darrow pre-certification inspection was often mentioned. We asked for a copy repeatedly, but never received it. The Ridgeline had a little damage to the dashboard that was very hard to see in the online photos. Since we live in Central Wisconsin, we did hire an inspection of our own which showed this. When we brought this up, we were told that the vehicle was being sold "as is". One last item. The gas gauge was on E as we looked at the vehicle. I spoke with the salesperson who did put a little fuel in the Ridgeline before we left. As mentioned at the start, overall the experience at Russ Darrow was OK. After everything we had been through pursuing this vehicle, we were left feeling worn out instead of a feeling of joy. I hope this review helps you to implement some changes to get your dealership up to the 5 star rating you desire. Thank you
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
My apologies for any confusion in your purchase process. Please call me and we can discuss further. (262)506-3150
You are correct in saying that we did not pay for the Xzilon treatment, however this was only for the reason that we financed the vehicle through Russ Darrow. We were told if we did not do this financing we would have to pay the $2895 amount. We did not have any details for the financing such as who, percentage rate, and so on until we sat down with Aaron on Friday. We could have financed it locally otherwise. The supposed third party person we dealt with was Kylie Korpela. We were told that she was a third party person-not a Russ Darrow employee-by our "salesperson" Michael Pilarte and I think Aaron said the same. The only dealings we had with Michael before Friday were sales proposals showing figures that I had sent to Kylie. As you can see, there was a real lack of communication and following through with commitments and details by whomever. Aaron and Michael received 4 stars because they were nice to deal with in person, not because of any preparation work or providing details beforehand done in our behalf. I would have argued over the vehicle's final price if it hadn't been for the fact that we liked the Ridgeline's looks and features plus I was tired of going around and around on items with nothing ever being done or answered. As I said previously, the ratings were not given to be too critical, but to hopefully aid in improving. You may hear different things about the promises and business dealings, but I do have text messages which can verify the truthfulness of what I have told you. The information is for you to use or disregard. Your choice. Thanks for contacting me. Chris
This is just an update to a previous review. Some additional information came to our attention and I wanted to address those. Again, the Ridgeline is a good vehicle and the purchase of it was okay, but there is a warning that I wanted to share. Regardless of what is said before the contact is to be signed, make sure that you have IN WRITING any offers, promises, etc that you have been told about your purchase. We did experience a couple of things that were said, but did not happen. Going back after the purchase proved to be a waste of time. We should have been more careful, but we trusted that what we were told would be honored.
Would definitely purchase a vehicle here again if Michael
Would definitely purchase a vehicle here again if Michael was my salesman. He's excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com