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Russ Darrow Mitsubishi

(742 reviews)
Visit Russ Darrow Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 10 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 890-9116 (888) 890-9116
Used (262) 510-2858 (262) 510-2858
Service (262) 510-0485 (262) 510-0485

Reviews

(742 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Mitsubishi from DealerRater.

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Happy New Year to Me!

Bought my 2020 Mitsubishi Eclipse crossover two weeks ago. Treated very well , Great deal and was respected through out the process. Thank you to Rigo , Brandon & Jason. Thank you and we will be back! Gary & Gloria

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership is very welcoming and is patient with any...

The dealership is very welcoming and is patient with any problems that come up and lend a helping hand a great place to get a car from

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Nicholas was amazing to work with, he answered all my...

Nicholas was amazing to work with, he answered all my questions and made my purchase very easy. I WOULD DEFINITELY BUY ANOTHER CAR FROM HIM IN THE FUTURE !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nicholas was absolutely wonderful, he has been more than...

Nicholas was absolutely wonderful, he has been more than helpful through this whole car buying experience. I am not a very social person but dealing with Nick was indeed a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was not expecting to by a new car,the team made it happen

They were very friendly and helpful,I was going to buy a used car and could not, The Russ Darrow team made it happen for me to buy a new one,I am very thankful to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was amazing!!!

I came in to Russ Darrow with low expectations thinking I was going to buy a car from their wholesale lot. Rigo assured me that they could get me approved and get me into a reliable car and he did!!! I am so greatful that he took the time to help me and get me into a car I love!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Marvin was a great help. He got me in and out quickly...

Marvin was a great help. He got me in and out quickly and I didn’t have an appointment!!! I’m very satisfied with my service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Not Recommened

Bought a used car from them in August for our son. We took it in for an oil change on 11/6/2019 and the engine seized up on 11/9/2019. After the expenses of having the car towed home and then to the dealership, we were informed that Russ Darrow will not take any responsibility for their mistakes.The service manager Marvin Garrison quoted a price of $ 3731 to replace the motor. The General manager Sean Sutton will not get involved to resolve the issue. Do not purchase a car or have your car serviced here!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We strive to give all of our guests a great experience. Our goal being to exceed customer expectations. Sometimes issues arise that unfortunately we can not overcome. We use these situations as opportunities to get better and hopefully prevent them from happening again.

Pleasant

I saw they had a used suburban for sale on market place and went to look at it and it was just like the pictures and description. They were friendly and worked fast to get me in it and home with it that afternoon. Great experience

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I came into the Russ Darrow Mitsubishi dealership looking...

I came into the Russ Darrow Mitsubishi dealership looking for a used car to use during the winter. I sat down with a guy by the name of Rigo who completely flipped the script in the best way possible. He showed me a 2019 Mitsubishi Mirage. which I immediately feel in love with. I knew I could not afford this car. Rigo and his team and the management worked with me and helped me bring home a brand new car. Thank you guys at Mitsubishi Waukesha!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.