Reviews
I wanted to specifically write a review on my experience
I wanted to specifically write a review on my experience with Misa Tapia. He went above and beyond to help me with my Volvo car issue. He’s very patient and understanding and made sure that I received excellent service. I can't say enough on how well I was treated.
I wanted to specifically write a review on my experience
I wanted to specifically write a review on my experience with Misa Tapia. He went above and beyond to help me with my Volvo car issue. He’s very patient and understanding and made sure that I received excellent service. I can't say enough on how well I was treated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This dealer is selling a truck with a bad transmission.
This dealer is selling a truck with a bad transmission. When putting the truck into 4 wheel dribe low the transmission grinds and cannot go back into gear. When we discovered this they were surprised. Unfortunately i can see almost a week later it is still offered for sale. Sad they seem to be knowingly try to sell this vehicle as is without disclosure. Someone is going to end up with an unfortunate situation.
This dealer is selling a truck with a bad transmission.
This dealer is selling a truck with a bad transmission. When putting the truck into 4 wheel dribe low the transmission grinds and cannot go back into gear. When we discovered this they were surprised. Unfortunately i can see almost a week later it is still offered for sale. Sad they seem to be knowingly try to sell this vehicle as is without disclosure. Someone is going to end up with an unfortunate situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Called to check on a Mclaren GT that they had for sale,
Called to check on a Mclaren GT that they had for sale, the person that I spoke with seems as though I was disturbing him. Sent my trade information to them never received any response
Called to check on a Mclaren GT that they had for sale,
Called to check on a Mclaren GT that they had for sale, the person that I spoke with seems as though I was disturbing him. Sent my trade information to them never received any response
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Savannah Simms | GM | savannah@volvopaloalto.com | 650.826.2900
There is no reason for a reply, I am working with another dealer for a new GTS
We bought out car here.
We bought out car here. Extremely satisfied! We have gone to different dealerships around Palo Alto, Mountain View & San Jose. So far this is the best dealership. I recommend this dealership.
We bought out car here.
We bought out car here. Extremely satisfied! We have gone to different dealerships around Palo Alto, Mountain View & San Jose. So far this is the best dealership. I recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Jeremy. Sincerely, Savannah Simms | GM | savannah@volvopaloalto.com | 650.826.2900
Thanks Volvo at Palo Alto. Best-n-Class delaership
Nightmare to happy, happy, happy.
I've purchased many cars for 50+ years, a recent nightmare experience at another dealership left me gun shy. My recent purchase of a 2021 VW Tiguan at Palo Alto Volvo was a joy. Allen Vaught was concerned about my needs and wants. Allen answered all my questions and didn't squeeze me for unwanted add-ons. Allen and others at this dealership made my purchase a positive experience. I recommend this team to anyone asking.
Nightmare to happy, happy, happy.
I've purchased many cars for 50+ years, a recent nightmare experience at another dealership left me gun shy. My recent purchase of a 2021 VW Tiguan at Palo Alto Volvo was a joy. Allen Vaught was concerned about my needs and wants. Allen answered all my questions and didn't squeeze me for unwanted add-ons. Allen and others at this dealership made my purchase a positive experience. I recommend this team to anyone asking.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Volvo Cars Palo Alto. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Savannah Simms | GM | savannah@volvopaloalto.com | 650.826.2900
Great sales service
I worked with Cinthya and bought a XC90 plugin hybrid here. Liked the way she handled my business, with open, punched and not sugar-coated communication.
Great sales service
I worked with Cinthya and bought a XC90 plugin hybrid here. Liked the way she handled my business, with open, punched and not sugar-coated communication.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Exceptional dealership!
Veronica and Edison were a pleasure to work with...very professional, tremendous attention to detail and superb communication. Exceptional purchase experience!
Exceptional dealership!
Veronica and Edison were a pleasure to work with...very professional, tremendous attention to detail and superb communication. Exceptional purchase experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stephan the manager is your guy
Stephan the manager was amazing! He was quick and efficient and helped us get in and out without much hassle.
Stephan the manager is your guy
Stephan the manager was amazing! He was quick and efficient and helped us get in and out without much hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Top notch team and experience.
Great service. A no-pressure sell. Highly knowledgeable and kind team. Heads and tails above comparable dealerships. We have owned several automobiles from BMW, MB, and Porsche. But this was by far the easiest sales experience I’ve had in 2 decades.
Top notch team and experience.
Great service. A no-pressure sell. Highly knowledgeable and kind team. Heads and tails above comparable dealerships. We have owned several automobiles from BMW, MB, and Porsche. But this was by far the easiest sales experience I’ve had in 2 decades.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Nate Meckley | GM | nate@volvopaloalto.com | (650) 353-4700
Volvo Palo Alto is great!
Friendly, professional and experienced personnel. No pushing - both my wife and I got sufficient time to do test drives and check cars. Perfect timing of the car delivery.
Volvo Palo Alto is great!
Friendly, professional and experienced personnel. No pushing - both my wife and I got sufficient time to do test drives and check cars. Perfect timing of the car delivery.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Nate Meckley | GM | nate@volvopaloalto.com | (650) 353-4700