Edison Nissan

The sales words does not count. I bought a used Nissan Frontier. As I come from upstate to Edison n NJ, it was a two hour trip for one way and I am not familiar with the road and the new truck, so I asked a friend of mine e to go with me to pick the truck that we bought. The sales , Corey said we could come in the morning as soon as the store opened. So, I went with my friend in the early morning, because we had to go back as soon as possible for his work. However, when we came the sales was not in the store. My friend went outside to take a look about the pats parked outside. Somehow, he found the frontier truck that we bought. A car window glass worker was installing a glass on the truck that we bought. No one told me the glass was broken and why it needed replacement. Later, I found my sales wearing slippers. Earlier, he did not tell me that the truck was not ready for pick up. We waited there for the fixing, and when the truck was ready for pick up, it was already already noon. Now I tell myself, that I learned a lesson that even if the sales of Edison Nissan tells you something, and they say yes, I think they just want me to go away, and don’t bother him. My friend said it was as if being cheated. THEIR WODS DOES NOT COUNT, WHATCOUNTS IS YOUR MONEY..

BIG THANK YOU TO BIC AND THE ENTIRE STAFF @ EDISON NISSAN .. I PICKED UP MY 3rd PATHFINDER IN A ROW WITH THEM .. The process is always simple and easy ..

Very disappointed by how they handled my application of plates.My temporary plate expired and they still not apply my formal plate. When I called if my plate was ready, they told me they need my insurance card, which they already had, otherwise, how would they give me a temporary plate. After we emailed, we waited for a long time. We called and left messages. Sometimes, someone by the name of Micheal Small told me that I called him for 5 times. I told him I need the plates because my temporary plate was expired. He said he would call me when the plates came in. I called him on Sept. 10. Today, my secretary called Edison Nissan, and was told the plates was in on Sept 11. Michael did not call me to tell me my plates was in. I called my sales, Platt Corey. I asked him to check for the application of the plates. He said ok. Bot to my disappointment, all was GREAT SILENCE. You may leave message to them, They do not call you back. Their words do not count ONCE YOU PAY IN FULL. “You have no cards. What could you do? “ watch out when you sign the payer and pay your money. They pay verbal agreement, and you pay real money. You do not receive what is worth. This is the lousier dealer that I ever experienced.

An issue I had which Edison Nissan promised to resolve — still has not been handled. Back in June, I communicated directly with Sales Manager Alex Vargas regarding reimbursement for the additional key/fob for my 2026 Ford Explorer. We reached an agreement, and I followed up in writing on June 19. Alex responded on June 20 confirming that he would “let me know as soon as he got it ready.” That was nearly three months ago. Despite multiple follow‑ups — including speaking to Alex in person — the situation remains unresolved. During that visit, Alex even addressed another employee as if I was being unreasonable, referencing the review I had left due to their mishandling of the situation. He assured me I would receive an email within the week. I never received anything. At this point, I’ve accepted the loss, but I will never patronize Edison Nissan again. Because of this experience, my wife and I chose not to purchase her 2025 Nissan Murano from Edison Nissan. We went to another dealership where we were treated professionally and respectfully — something we did not receive here. A warning to future customers: At the time of signing, they will pressure you to write a positive review immediately. I did so, and everything went downhill afterward. The moment you need them to honor a commitment, the customer service disappears. This dealership had multiple opportunities to make this right. They simply chose not to.

worst ever experience. lots of false information and extra fees. They only want your money. Shopping elsewhere is dumb; giving them free money is SMART and I should be thankful for their blessings for selling me the car!

Bought a pre owned Nissan Sentra and loved the service I was given. Would recommend buying your next car from here

Wish it could be a negative Gross incompetence, unsafe advice, and zero corporate accountability. I have just dealt with a nightmare situation at this dealership. I have brought my vehicle in four separate times for the exact same issue. I paid out of pocket for the first repair, which completely failed to fix the problem. The lack of care for customer safety here is shocking. First, the service advisor recklessly told me to take the vehicle on a 50-mile road trip with no diagnostics performed, turned out to be 2 failing fuel pumps. The day after it was repaired, when the check engine light came back on, they told me on Friday to just drive it all weekend and "come back Monday." Driving with a compromised fuel delivery system can cause high-speed stalling and permanent engine damage. It was a miscalibrated hose from the fuel pump replacements. A month later I ran out of gas, on a main road, because the gas gauge was still not working. One of the new fuel pumps failed. By the time I was going back for the fourth time I escalated to the Service Manager. After having problems getting answers from him I escalated this directly to the Service Director, but the lack of urgency and failure to properly diagnose a vehicle over four visits is unacceptable for a certified corporate dealership. Now it was the float arm in the gas tank and electrical issues. It took 2 weeks to get my car back. Not really sure what to believe. Prospective service customers: take your business elsewhere.

Wish it could be a negative Gross incompetence, unsafe advice, and zero corporate accountability. I have just dealt with a nightmare situation at this dealership. I have brought my vehicle in four separate times for the exact same issue. I paid out of pocket for the first repair, which completely failed to fix the problem. The lack of care for customer safety here is shocking. First, the service advisor recklessly told me to take the vehicle on a 50-mile road trip with no diagnostics performed, turned out to be 2 failing fuel pumps. The day after it was repaired, when the check engine light came back on, they told me on Friday to just drive it all weekend and "come back Monday." Driving with a compromised fuel delivery system can cause high-speed stalling and permanent engine damage. It was a miscalibrated hose from the fuel pump replacements. A month later I ran out of gas, on a main road, because the gas gauge was still not working. One of the new fuel pumps failed. By the time I was going back for the fourth time I escalated to the Service Manager. After having problems getting answers from him I escalated this directly to the Service Director, but the lack of urgency and failure to properly diagnose a vehicle over four visits is unacceptable for a certified corporate dealership. Now it was the float arm in the gas tank and electrical issues. Not really sure what to believe. It took 2 weeks to get my car back. Prospective service customers: take your business elsewhere.

Edison Nissan’s management, led by Frank Esposito, demonstrated professional service by efficiently addressing concerns regarding 2024 Nissan Sentra pricing, resulting in a satisfactory final deal for the customer. The dealership team proved responsive to customer feedback, ensuring a positive experience for the buyer.

My wife and I recently bought a 2024 Nissan Sentra from Nissan Edison and I am incredibly happy to report a highly positive outcome. General Manager Frank Esposito and his management team including Glenn and Zeke, stepped up completely. They took my concerns seriously, listened to my feedback, and worked diligently with me to make things right. Every single issue I raised was addressed and fully resolved to my satisfaction. It is rare to see a dealership take such accountability and show a genuine commitment to customer satisfaction. Thanks to Mr. Esposito and his staff, what started as a stressful situation ended up being a fantastic, positive experience. I truly appreciate their willingness to work with me and correct the deal. I highly recommend them for their excellent customer service and commitment to doing right by their clients!