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Leith Volkswagen of Raleigh

(1,665 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 9:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,665 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leith Volkswagen of Raleigh from DealerRater.

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I been in VW yesterday looking for a new car and I found...

I been in VW yesterday looking for a new car and I found a nice car with a good deal, the process was fast and they have friendly staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Aralei was awesome! She has an amazing personality and...

Aralei was awesome! She has an amazing personality and wasn’t pushy whatsoever. They answered my questions honestly and didn’t hesitate to make the sale work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Aralei Henderson was amazing help! I love my new car....

Aralei Henderson was amazing help! I love my new car. They got me at the rate I needed to be and the most fun welcoming atmosphere That I have ever encountered at a dealership. Fun crowd.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very helpful, Max and Rob are our guys! They made the...

Very helpful, Max and Rob are our guys! They made the experience great! We were very indecisive about what we wanted and they brought in cars from 2 different locations to help us out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I really liked working with Daniel. No pressure selling....

I really liked working with Daniel. No pressure selling. Friendly and easy-going. I would definitely work with him again in the future. Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Repair service

I brought my vehicle in for repair due to a slow leak. Upon inspection of my tire, I was inform there was a nail. The tire needed to be replaced. I was provided with cost of the tire and labor which was fair market price. The service was quick and very professional. I was in and out within 1 1/2hrs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Department is 10/10, Sales is 8/10

I just bought my third car from Leith VW of Raleigh. Over the years, the sales department hasn't been too bad. They are bearable and (in the grand scheme of car salespeople) really not too bad. They don't seem like slimy salesmen for the most part, but it's up to each person to get a good salesperson. When it comes to the service department, I would recommend them to anyone I know. They are extremely clear on work to be done, straightforward, and easy to deal with. Any questions that I have had they are willing to hear and give a knowledgeable answer or point me to someone that can.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, we are always listening to our customers to try to improve.

They are very responsive and easy to work with. Aralei is...

They are very responsive and easy to work with. Aralei is great as well as the management team. Will definitely go back! They made it a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Two days after we picked up the car, there was a terrible...

Two days after we picked up the car, there was a terrible smell like a dead animal. The odor was masked by the deodorizer that hid the smell. Had to have odor removed by a professional that had to use an ozone machine to get rid of the odor. I still worry it will come back. No one seemed interested in us just moving the car. Very disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service, as always!

Quality of customer service and repairs were top notch as always!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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