Greenway Kia of Franklin

3.4 out of 5 3.4
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM

Greenway Kia of Franklin Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2011

Welcome to Greenway Kia of Franklin!

...


Visit us for the customized experience that you deserve. Our Kia sales department is familiar with all the new and used cars we carry, and our auto finance center works with many different lenders in the area so that we can be sure we are evaluating all of your financing options. We employ certified technicians in our service department and stock a variety of genuine car parts for sale so you can complete work at home with ease. Our new and used Kia dealership near Brentwood,TN has worked hard to build a welcoming, stress-free environment and we invite you to learn more about us.

"Why pay up to $800 in Dealer Fees elsewhere?"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
162 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    September 17, 2020

    I made an appointment for an oil change (I had a coupon) for 9am on a Monday morning. I brought it in on time (9am) and at 10:15 the car still hadn't made... it into the garage yet. If they can't accommodate a simple oil change in a reasonable time WITH an appointment, then they need to change their scheduling. I can see waiting a while if I was a walk-in, but I had one of the earliest appointments of the day...and still had to wait. I took my car to a JL and got in and out in less than 20 minutes. It was worth the extra I paid for it, coupon be damned.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2020

    Just purchased my first new car on 8/27/2020 and the experience was flawless, It took me about 5 second on the lot for someone to approach me and it's... huge compared to other places I've went. The employees at Greenway Kia in Franklin was very helpful. Their guidance and professionalism helped me make the right decision. I was very pleased and I will recommend this dealer to anyone that would like to purchase a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Greenway Kia of Franklin

    Thank you for the review! It was our pleasure to assist you here at Greenway Kia of Franklin, and we are so glad you enjoyed working with our team. We... hope that you continue to enjoy your new car!

  • February 20, 2020

    I worked with Joseph and he was very nice. I felt no pressure and left with a New Seltos. I highly recommend working him if you are in the market for a... new Kia.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike thank you for your kind review. We greatly appreciate it, and look forward to servicing all your automotive needs in the future. Matt Horn Gener...al Manager Greenway Kia Franklin

  • 5.0 out of 5
    July 31, 2020

    Found a great team at Greenway Kia Franklin when I went looking for a new car. Overall the whole team was SUPERB. I highly recommend Greenway Kia Franklin... for your New Car needs. To Dwight and Chris, Thanks a million times over..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Greenway Kia of Franklin

    Thank you for the 5-star review! It was our pleasure to work with you here at Greenway Kia of Franklin, and we will certainly let Dwight and Chris kno...w that you appreciate their help. We hope that you continue to enjoy your new car!

  • 1.0 out of 5
    July 10, 2020

    This was the third Kia I bought from Kia of Franklin dealership all the other cars I bought were three different ownership of car lot greenway a Kia was... the worst experience I had will not buy another Kia again for Greenway if you go there be very careful

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    1 people out of 1 found this review helpful. Did you?
    Williamwiker

    Matt Horn you dont care i left messages with you and left several messages with your so called staff for you to call me. I been lied to since the ver...y first moment of buying this car and still are being lied to.. You and your staff are a Joke. No results yet. If I was the owner all of you would be Fired. If by any chance The owner of this car lot sees this call me please

  • 5.0 out of 5
    July 6, 2020

    Had a wonderful experience buying my new 2020 Kia Sportage. All the staff was friendly and helpful and not pushy. I would highly recommend them. My salesperson... Taiwan was very pleasant to work with.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, thank you for the 5-star review! We are so glad you had a good experience working with Taiwan here at Greenway Kia of Franklin, and we hope tha...t you continue to enjoy your new 2020 Kia Sportage!

  • 5.0 out of 5
    June 29, 2020

    Taiwan help me find exactly what I was looking for was real easy and I felt like I’ve known him for years most definitely will be back to see him on my... next purchase.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jimmy, thank you for the 5-star review! We are so glad you enjoyed working with Taiwan here at Greenway Kia of Franklin. We will certainly let him kno...w that you appreciate his help!

  • 5.0 out of 5
    June 6, 2020

    Taiwan at Greenway Kia worked with us for quite a while to help us find the right car for us. He was friendly and honest. Good experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Emily, thank you for working with Taiwan at Greenway Kia of Franklin! We are glad to hear that you are on the road in the perfect vehicle. Congrats... and safe travels!

  • 5.0 out of 5
    June 6, 2020

    I purchased a new Kia Telluride from Greenway Kia in Franklin, TN. My sales associate, Taiwan Hamilton, provided excellent customer service to me every... step of the way! It was a complex deal in that I live out of state. Taiwan kept me informed at every step if the process and delivered my vehicle right to my doorstep. I live my new Kia and buying it was easy and pleasant thanks to Taiwan!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ashley, thank you for the 5-star review! We are so glad Taiwan took good care of you here at Greenway Kia of Franklin. We hope that you continue to en...joy your new Kia Telluride!

  • 1.0 out of 5
    June 3, 2020

    Made a deal on a 2011 Jaguar XKR. After giving a deposit and the dealer fed exed me all the papers and arranged for delivery, they sold the car to someone... else for $2500.00 more than the deal we made. I have the sales order. They said that they emailed me but I never received the email. They sent me a screen shot of an email after the fact.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ted, it is our goal to provide transparent service and I am so sorry to hear about this situation. Unfortunately, it sounds like there was a miscom...munication during the process. I understand your frustrations and I do apologize that there wasn't more we could do. If you would like to discuss anything further, please give me a call. Thank you, Matt Horn - General Manager - 615-224-7973

View More Reviews