Greenway Kia of Franklin

Buyer beware - Do not purchase from this dealership. I bought a 2021 Kia Stinger this year and elected to purchase the extended warranty. Several months after the purchase, I decided I did not need the $2800 extended warranty and have been trying to cancel for several months. I have made multiple attempts at reaching the dealership through their online chat, phone calls, text messages to the finance manager and eventually visited the dealership again to cancel. On or about 08/27, I received a phone call from their corporate office stating the warranty was cancelled and the funds has been reimbursed back to my finance company. To date, 10/06/21, no payment has been received or posted to my auto loan, the dealership rarely responds to my inquiry and each time I get the same response from Sid - "I will call Lisa at corporate to inquire" but never get a response or update. The purchase of the vehicle was easy and acceptable terms but the service they provide after purchase is greatly lacking. I will not be using this dealership for any maintenance and suggest you choose a different dealer to purchase your car.

Took my Niro in for an oil change, and ended up working out a great deal on a 2021 Sorento Hybrid! I worked with Darius, who knew his stuff about what was on the lot, and was really kind and helpful.

I purchased a 2021 Kia Rio; everyone was very friendly. I was trying to purchase a car I could afford on my budget. I had originally just wanted a no frills car but the car I thought I bought while sitting at the dealer was sold , so everyone worked to find another one; the next day I received a call and they found me a fully loaded Kia Rio and I was able to buy it for same price as the no frills one🌟 I truly feel blessed thank you to all that made this possible. 10 stars from me sincerely Charlotte R

I bought a 2020 Kia Soul in August 2020. Only received one key and wanted another, which I should have received. Multiple calls. No callbacks despite leaving messages. There have been 2 recalls in less than a year. Service hours limited so had to miss work. The service guy also told me if I got my oil change elsewhere the warranty is voided. Of course, that’s not true. Watch out.

I was shopping for a used vehicle for my wife. I found the exact car I was looking for on Autotrader at a very nice price. When I contacted them for a complete price quote, taxes, title, fees, etc, they had added $2950.00 as a ‘recon charge’ to recondition the vehicle for sale. When I saw the car, I questioned what they had done to recondition it as there were several scratches and an apparent sideswipe on the right rear fender that had not been repaired. I drove for an hour and a half to ge there, told them in advance that we were coming to buy the vehicle and they said they would get it to ‘detail’ so it would be ready when we arrived. It wasn’t. We waited about another 20 minutes and they brought the car out. Clearly, the detail process was a shine and wipe and some tire dressing which should take about 30 minutes. After hearing the motor noise and reviewing the entire car, we decided to walk away. 3 and one half hours wasted on a car represented to be clean and nice and it wasn’t either. Dealing with manager, Tim, was no pleasure either. No one would explain the additional charge other than they allegedly put $3000.00 into every vehicle they take in. Vehicle was bought at auction, not traded in. Crooked, deceptive practices. Wanted to have me sign all paperwork prior to showing me the car. Stay away.

I was approved for a Toyota lease but their inventory was low. So I thought I would give some thought to a Kia. Taylor Melendez responded in a timely fashion but after submitting a preapproval app I never heard back from her. It's not like me to then reach back out but I did. Still no response from her. I still don't know if I was approved or not but they will never get my business due too her complete unprofessionalism.

Don't think much of them. I bought a car 21 of July and still don't have it. Was promised the air would work but still don't have my car. They suck.

Was checking for a complementary oil changes which I have received in the past. Waiting for a phone call back as no one could tell me if I had another one coming. Never got a phone call kept getting transferred. Left voicemails. No return calls.

Salesman was very rude, unprofessional! BEWARE OF RECON FEE! THEY CLEAR CODES! THEY ADVERTISED 1 PRICE ON WEB AND $3,OOO MORE when you get there. I was told they ADVERTISED a lower price just to get people in the door.

Service department treated my daughter great. She was out of town and they bent over backwards to help her feel safe and taken care of.