Greenway Kia of Franklin

I had a wonderful experience at Greenway Kia of Franklin! Hal was so kind and knowledgeable and really took his time working with me. Sometimes car salesmen can feel pushy and untrustworthy - but not Hal! The finance guy, Chad, was also super nice and helpful!

I was able to get an appointment the same day I inquired on the website and I was there for about 2 hours (I had my transmission serviced). My car runs even better now so I'm pleased overall.

Love the service department here! They always get me in and out. Tell me everything I need to know and get me back on the road. I appreciate their attitude and helpful nature. I have never had a bad experience!!! Would never go anywhere else. Thank you!

Welcoming..friendly..listens to your needs and budget..Gregory was very kind and professional..Gregory was a great salesman to work with..Thus our 4th Kia..

Ronnie was the best we have ever seen patient and professional. Highly recommended him. Everyone super friendly

Absolutely insane how I was treated by Austin in the service center. I left in tears. Accosted me in front of everyone in the waiting room because he was annoyed that I didn't accept their answer that 'they couldn't duplicate the popping my brakes were making' and asked them to look again. Came back and kept saying whoever changed my tires lost one of my lug nuts and if I want one I'll have to pay for it (after I was just informed by the service manager my warranty covered head to toe, the car has barely 4000 miles on it) and I said nobody has touched my car but you guys and he said well we didn't do it and you'll have to pay for it and I said that's not what I was just told and then continued to yell and argue with me til I finally started recording it. Then TRIED TO GIVE ME SOMEONE ELSES CAR AND REFUSED TO BELIEVE IT WASNT MINE . Guess what? That car was missing the lugnut. Not mine. So basically they couldn't duplicate the sound my brakes were making because they weren't even in my car. But he insists my brakes were inspected, but continued to argue and accost me over and over loudly even when I was telling him please leave me alone i just want to leave. Continues to loudly talk xxxx as I'm trying to get my child in the car. Terrible, terrible experience. I don't even know if they changed my oil or not like they were supposed to. I just wanted to get out of there so bad. I have recordings I plan to send to management. Receptionist and sales manager were extremely helpful when I first got there and needed paperwork printed for me.

Ronnie was very helpful during my car buying process. I’d definitely recommend coming here if you’re trying to find the right fit.

Great service and hospitality. They did only what was needed for my vehicle. Thanks Franklin Greenway Kia!

Sales Associate Ha Thang was excellent and could not have been more helpful. General Sales Manager Rania Thome who finalized the price was very good and always came out to greet us. The Finance Officer Cody Brown was new and even though he knew what he was doing required over 30 minutes for paperwork on a straight cash purchase. We saw the Desk Manager Tony on our initial meeting and he was annoyingly insistent about us committing to a deal then and there. After reluctantly accepting we wanted time to think about our options we were provided incorrect sales estimates for the two vehicles we were interested in. On purchase day, which was made by appointment, we spent about 30 minutes each with Ha and Cody and 90 minutes waiting. Tony had come over to Ha's desk and informed us we would be next but never updated us on the ongoing delay. It was the last day of the month,they were busy and appeared short staffed, but a little more consideration as we waited would have gone a long way. We are waiting to see if the title has the requested "or" between our names but are very happy with our purchase.

Kia Franklin has a great staff they always take care of me. Always a good experience.