Yokem Toyota

I bought a car from them which flooded following a severe storm. It took them 7 weeks to determine that my car was totaled after a flood. During that... time the service staff was not upfront with me about the extent of damage to the car. The service stafg became more defensive and rude with the passage of time. Once it was determined that my car was a total loss, I then purchased a second car from them. When I bought the second car, the salesman told me that I could turn in the license plate from my flooded car to the dealership. But, when I arrived an extremely arrogant and unprofessional woman working in their financial service department told me that they would not turn in my license plate. Her name escapes me, but she had “jazz” related art in her office. People at my job we’re following these events because I had no car for almost two months and wanted me to write to Toyota, but I decided not at the time. I now regret that decision. I’ve never dealt with such a group of arrogant yet incompetent members of a dealership. Some time has passed, but my experience with Yokem Toyota needs to be shared.

Brandon Swann is by far the worst salesman I’ve ever dealt with in purchasing a vehicle. He rushed us away and acted as though he wasn’t concern... in meeting our needs. He never gave us the proper paperwork for the vehicle to be financed through our bank. I would suggest for him to gain professionalism to assist him in his career.

I have got to say... Yokem Toyota is just like family. We have been using them since the 80s and they have always treated us right.. I recently went in... to get my 4Runner serviced with an oil change and I found out I needed all new tires... I was pretty annoyed because it was going to cost a pretty penny. While I was waiting, I looked at the brand new 4Runners and LOVED them.. I ended up working some #s and got out of my 4Runner into a new one for around the same payment.. talk about AWESOME. They also handled the bill on my trade in service! They were really upfront about the whole thing and I appreciated that. Thanks Yokem!!

Bought a used vehicle there and was treated like family. Best buying experience I've ever encountered and have purchased many. Definitely worth the trip... from 2hours away. Will be back.

Not only did I not get approved for the car I wanted. Which is not this dealerships fault. But they ran my credit about 10 times, I now have a fee from... the state for lapsed insurance and I keep getting notices about my credit being checked by them now 4 months later. I do not trust them, I've called and asked for them to cease and desist. And I have gotten no where. I will never recommend their used vehicle lot to anyone nor will I ever return.

I have never written a review for a dealership but this Toyota dealer is top notch, from front staff to my awesome salesman Terry Terrell and the finance... guy Chris, one of a kind! I hope the CS continues after the purchase, I trust that it will! Great experience!!

Myself and my wife have bought 6 cars in the past 10 years from this dealership however, in the last 30 days it appears management has changed its philosophies... on the used car sales side. I contacted a used car salesman I have used in the past explained what I was looking to do, he asked me to come in after explaining he had a car for me to look at, I had just been up the street at a competitor lot (Honda) less than 200 yards..when I test drove the car he had I was interested in purchasing he took my keys to my vehicle and had the used car sales manager appraise for purchase why we were driving the car. I explained to him before we left that the Honda dealership had just offered me $16,500 for my truck and we were considering the deal but had not found a vehicle there as of yet, and preferred to purchase from them since we had bought 6 in the past. When we came back he informed me the used car sales manager would not offer more than $12,000 for my truck. I was dumbfounded and shocked. Needless to say we did not buy a vehicle and will never by from Yokem Toyota again. After being treated this way after being a 10 year loyal customer I would not recommend anyone ever buy from them.

I would like to compliment Mr. Judd Hodge (Sales Manager) for his exemplary care and concern. My 84 year old mother purchased a new Camry from Yokem a... few weeks ago. She recently experienced a problem with the car. I am from out of state and just happened to be visiting my mother when the problem occurred. I asked her who the salesperson was that she had dealt with. She stated Mr. Hodge sold her the car. It took one phone call to this gentleman and he took immediate action to assist us. I want to add that this took place on a Saturday which is a busy time for dealerships. I have purchased many vehicles through the years and have never experienced this type of "service after the sale!!!" I currently drive a Toyota truck. When the time comes to trade for another one, it will be worth the trip from out of state to deal with Yokem Toyota, Mr. Hodge specifically. Thanks again Judd!!

Recently called about a truck. The salesman was especially helpfull. I live out of town and we tried to work out a way I could get to the dealership and... inspect the truck I was iterested in. As things worked out I was not able to make the trip. I was extreamly disapointed I was not able to complete the purchase and thanked the salesman for his patients and told him I'd certainly recommend Yokem to any one who was looking for friendly dealership.

Great experience buying a used car. Friendly staff. Owner spent half an hour showing me his FJ cruiser. I was reassured in buying a Toyota certified car... from a local dealer and plan to keep my FJ for many years to come.