Reviews
When I contacted the dealership they were more than
When I contacted the dealership they were more than helpful in getting me pictures and information on a vehicle that I couldn't see on the app. Sammy gave me the information.I needed and sent me a buyers order so that when I showed up.I had a check and was ready to pay and I was in and out quick. We'll definitely do business with them again.
When I contacted the dealership they were more than
When I contacted the dealership they were more than helpful in getting me pictures and information on a vehicle that I couldn't see on the app. Sammy gave me the information.I needed and sent me a buyers order so that when I showed up.I had a check and was ready to pay and I was in and out quick. We'll definitely do business with them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible service.
Horrible service. Took my vehicle in for one thing that never got fixed then they messed the motor up. Never going there again. Never got a call that my vehicle was even looked had to go in and check several times. Kept for months.
Horrible service.
Horrible service. Took my vehicle in for one thing that never got fixed then they messed the motor up. Never going there again. Never got a call that my vehicle was even looked had to go in and check several times. Kept for months.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side-view mirror easy. He listened to my concerns and found a time that worked best for me to get my vehicle to the shop to be inspected. Before contacting me with the repair details, Karl connected with the shop to obtain an anticipated date for when the part could be ordered and delivered, along with the pricing, allowing me to plan accordingly. He went above and beyond to ensure I knew Wray Ford was using quality parts and nothing that would be considered after-market. When I arrived at the Service Department, Karl was waiting on the sidewalk to greet and check in customers coming with their vehicles. Although I had visited the shop previously, Karl ensured I knew where to go after checking in my vehicle. He also remembered when I planned to arrive and told me he had already scheduled my trip home. He said Curtis Luce would be driving me home. After walking through the Service Department door, Amanda Stone was behind the counter, greeting everyone with a huge smile, gracious attitude, and a warm welcome. It was not my first trip to Wray Ford, yet Amanda always makes everyone walking through the door feel part of the Wray Ford Family. The atmosphere is welcoming, the TV is on, and refreshments are available. She doesn't just sit behind the counter and stare; she engages with you. She exhibits the same attitude when you call the service department. I have never noticed if she's having a down day during my visits because she happily makes you and those around her her focus. Shortly after taking a seat, Karl opened the door to tell me Curtis was ready to drive me home. The wait was less than five minutes, which was great. Once the shuttle vehicle door opened, Curtis greeted me with a smile and a wonderful personality. He had taken time to warm the vehicle before picking me up since it was cold that morning. He asked if there was a particular radio station I wanted to listen to and alerted me to my ETA. During our drive, we exchanged pleasant conversations. It felt like I was riding with a friend. I felt extremely comfortable. Plus, he drove very cautiously. He also bragged about how much he enjoys working at Wray Ford alongside his teammates, which supported my opinions about Karl and Amanda. When we arrived at my house, Curtis said he would likely see me again once my vehicle was ready because he would drive over in a separate vehicle to pick up Mr. Reggie after he returned my car. Once my car was ready, I received a call from Karl and an emailed copy of my invoice so I could review the breakdown before submitting my payment. Afterward, Karl said I would receive a phone call about the scheduled delivery of my vehicle. Shortly thereafter, I received a call from Mr. Reggie. He was delightful and pleased to assist me with the return of my car. It was not my first time dealing with Mr. Reggie. He was just as nice the very first time I met him. When he arrived, we exchanged nice pleasantries and laughter about the day. I cannot say it enough. Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie made my service trip easy, timely, and peaceful. Thank you all so very much for being so wonderful.
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side-view mirror easy. He listened to my concerns and found a time that worked best for me to get my vehicle to the shop to be inspected. Before contacting me with the repair details, Karl connected with the shop to obtain an anticipated date for when the part could be ordered and delivered, along with the pricing, allowing me to plan accordingly. He went above and beyond to ensure I knew Wray Ford was using quality parts and nothing that would be considered after-market. When I arrived at the Service Department, Karl was waiting on the sidewalk to greet and check in customers coming with their vehicles. Although I had visited the shop previously, Karl ensured I knew where to go after checking in my vehicle. He also remembered when I planned to arrive and told me he had already scheduled my trip home. He said Curtis Luce would be driving me home. After walking through the Service Department door, Amanda Stone was behind the counter, greeting everyone with a huge smile, gracious attitude, and a warm welcome. It was not my first trip to Wray Ford, yet Amanda always makes everyone walking through the door feel part of the Wray Ford Family. The atmosphere is welcoming, the TV is on, and refreshments are available. She doesn't just sit behind the counter and stare; she engages with you. She exhibits the same attitude when you call the service department. I have never noticed if she's having a down day during my visits because she happily makes you and those around her her focus. Shortly after taking a seat, Karl opened the door to tell me Curtis was ready to drive me home. The wait was less than five minutes, which was great. Once the shuttle vehicle door opened, Curtis greeted me with a smile and a wonderful personality. He had taken time to warm the vehicle before picking me up since it was cold that morning. He asked if there was a particular radio station I wanted to listen to and alerted me to my ETA. During our drive, we exchanged pleasant conversations. It felt like I was riding with a friend. I felt extremely comfortable. Plus, he drove very cautiously. He also bragged about how much he enjoys working at Wray Ford alongside his teammates, which supported my opinions about Karl and Amanda. When we arrived at my house, Curtis said he would likely see me again once my vehicle was ready because he would drive over in a separate vehicle to pick up Mr. Reggie after he returned my car. Once my car was ready, I received a call from Karl and an emailed copy of my invoice so I could review the breakdown before submitting my payment. Afterward, Karl said I would receive a phone call about the scheduled delivery of my vehicle. Shortly thereafter, I received a call from Mr. Reggie. He was delightful and pleased to assist me with the return of my car. It was not my first time dealing with Mr. Reggie. He was just as nice the very first time I met him. When he arrived, we exchanged nice pleasantries and laughter about the day. I cannot say it enough. Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie made my service trip easy, timely, and peaceful. Thank you all so very much for being so wonderful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side-view mirror easy. He listened to my concerns and found a time that worked best for me to get my vehicle to the shop to be inspected. Before contacting me with the repair details, Karl connected with the shop to obtain an anticipated date for when the part could be ordered and delivered, along with the pricing, allowing me to plan accordingly. He went above and beyond to ensure I knew Wray Ford was using quality parts and nothing that would be considered after-market. When I arrived at the Service Department, Karl was waiting on the sidewalk to greet and check in customers coming with their vehicles. Although I had visited the shop previously, Karl ensured I knew where to go after checking in my vehicle. He also remembered when I planned to arrive and told me he had already scheduled my trip home. He said Curtis Luce would be driving me home. After walking through the Service Department door, Amanda Stone was behind the counter, greeting everyone with a huge smile, gracious attitude, and a warm welcome. It was not my first trip to Wray Ford, yet Amanda always makes everyone walking through the door feel part of the Wray Ford Family. The atmosphere is welcoming, the TV is on, and refreshments are available. She doesn't just sit behind the counter and stare; she engages with you. She exhibits the same attitude when you call the service department. I have never noticed if she's having a down day during my visits because she happily makes you and those around her her focus. Shortly after taking a seat, Karl opened the door to tell me Curtis was ready to drive me home. The wait was less than five minutes, which was great. Once the shuttle vehicle door opened, Curtis greeted me with a smile and a wonderful personality. He had taken time to warm the vehicle before picking me up since it was cold that morning. He asked if there was a particular radio station I wanted to listen to and alerted me to my ETA. During our drive, we exchanged pleasant conversations. It felt like I was riding with a friend. I felt extremely comfortable. Plus, he drove very cautiously. He also bragged about how much he enjoys working at Wray Ford alongside his teammates, which supported my opinions about Karl and Amanda. When we arrived at my house, Curtis said he would likely see me again once my vehicle was ready because he would drive over in a separate vehicle to pick up Mr. Reggie after he returned my car. Once my car was ready, I received a call from Karl and an emailed copy of my invoice so I could review the breakdown before submitting my payment. Afterward, Karl said I would receive a phone call about the scheduled delivery of my vehicle. Shortly thereafter, I received a call from Mr. Reggie. He was delightful and pleased to assist me with the return of my car. It was not my first time dealing with Mr. Reggie. He was just as nice the very first time I met him. When he arrived, we exchanged nice pleasantries and laughter about the day. I cannot say it enough. Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie made my service trip easy, timely, and peaceful. Thank you all so very much for being so wonderful.
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and
I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side-view mirror easy. He listened to my concerns and found a time that worked best for me to get my vehicle to the shop to be inspected. Before contacting me with the repair details, Karl connected with the shop to obtain an anticipated date for when the part could be ordered and delivered, along with the pricing, allowing me to plan accordingly. He went above and beyond to ensure I knew Wray Ford was using quality parts and nothing that would be considered after-market. When I arrived at the Service Department, Karl was waiting on the sidewalk to greet and check in customers coming with their vehicles. Although I had visited the shop previously, Karl ensured I knew where to go after checking in my vehicle. He also remembered when I planned to arrive and told me he had already scheduled my trip home. He said Curtis Luce would be driving me home. After walking through the Service Department door, Amanda Stone was behind the counter, greeting everyone with a huge smile, gracious attitude, and a warm welcome. It was not my first trip to Wray Ford, yet Amanda always makes everyone walking through the door feel part of the Wray Ford Family. The atmosphere is welcoming, the TV is on, and refreshments are available. She doesn't just sit behind the counter and stare; she engages with you. She exhibits the same attitude when you call the service department. I have never noticed if she's having a down day during my visits because she happily makes you and those around her her focus. Shortly after taking a seat, Karl opened the door to tell me Curtis was ready to drive me home. The wait was less than five minutes, which was great. Once the shuttle vehicle door opened, Curtis greeted me with a smile and a wonderful personality. He had taken time to warm the vehicle before picking me up since it was cold that morning. He asked if there was a particular radio station I wanted to listen to and alerted me to my ETA. During our drive, we exchanged pleasant conversations. It felt like I was riding with a friend. I felt extremely comfortable. Plus, he drove very cautiously. He also bragged about how much he enjoys working at Wray Ford alongside his teammates, which supported my opinions about Karl and Amanda. When we arrived at my house, Curtis said he would likely see me again once my vehicle was ready because he would drive over in a separate vehicle to pick up Mr. Reggie after he returned my car. Once my car was ready, I received a call from Karl and an emailed copy of my invoice so I could review the breakdown before submitting my payment. Afterward, Karl said I would receive a phone call about the scheduled delivery of my vehicle. Shortly thereafter, I received a call from Mr. Reggie. He was delightful and pleased to assist me with the return of my car. It was not my first time dealing with Mr. Reggie. He was just as nice the very first time I met him. When he arrived, we exchanged nice pleasantries and laughter about the day. I cannot say it enough. Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie made my service trip easy, timely, and peaceful. Thank you all so very much for being so wonderful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Their repair person quite literally boldface lies to
Their repair person quite literally boldface lies to customers for no reason whatsoever. If I would have listened to him, I would be in a pretty bad position. Thankfully another place stepped in. Didn't even touch my car and was already lying about stuff.
Their repair person quite literally boldface lies to
Their repair person quite literally boldface lies to customers for no reason whatsoever. If I would have listened to him, I would be in a pretty bad position. Thankfully another place stepped in. Didn't even touch my car and was already lying about stuff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Never replied to me on available of truck I was
Never replied to me on available of truck I was interested in , poor customer relationships
Never replied to me on available of truck I was
Never replied to me on available of truck I was interested in , poor customer relationships
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Kenneth, we are so disappointed to learn of this situation you have described. Please give us a call at (318) 686-7300 and we will do our best to make this better. We hope to hear from you soon.
Never responded after repeated attempts to contact
Never responded after repeated attempts to contact them What are the more of the car I was interested in had 0 miles on it When they put it back up on the Internet finally it said 97,000s Will absolutely not deal with them again I was quite surprised as I thought they were a reputable dealership
Never responded after repeated attempts to contact
Never responded after repeated attempts to contact them What are the more of the car I was interested in had 0 miles on it When they put it back up on the Internet finally it said 97,000s Will absolutely not deal with them again I was quite surprised as I thought they were a reputable dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Don, we regret to hear that you had this experience with us. Please reach out to us at (318) 686-7300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Karen was great to work with.
Karen was great to work with. Took time, listened and was more than accommodating wto my needs. Whole staff worked as a team. Professionals. Thanks
Karen was great to work with.
Karen was great to work with. Took time, listened and was more than accommodating wto my needs. Whole staff worked as a team. Professionals. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kenneth, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Blowout few miles from dealership.
Blowout few miles from dealership. Tire not in stock. No offer to help. Lincoln owner.
Blowout few miles from dealership.
Blowout few miles from dealership. Tire not in stock. No offer to help. Lincoln owner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, we are so disappointed to learn of this situation you have described. Please give us a call at (318) 686-7300 and we will do our best to make this better. We hope to hear from you soon.
Great to work with.
Great to work with. Very informative. Friendly and caring. Our salesman Josh Meyer’s was great
Great to work with.
Great to work with. Very informative. Friendly and caring. Our salesman Josh Meyer’s was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car