Dealer on Cars.com since March 2014

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Today's Hours

Sales
Service Closed
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat Closed
Sun Closed

Reviews

4.4
405 lifetime reviews. Includes reviews of Wray Ford from DealerRater.com
  • Great deal without all the games

    Went into Wray ford with the intention to just get Info to buy later. I was greeted by my salesman Ron and he was super easy to work with. He knew mor...e about the car than I expected, and had an answer for every question I came up with. Jimmy in the finance office was also easy to work with. I recommend Wray ford and Ron the Marine to anyone who is looking for a new car!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Very poor service

    Left my car 2 times to be repaired it was there 2 days both times. They never touched my car. I called to make a 3rd appointment they have yet to ca...ll back. I will buy elsewhere this year.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Poor Custumer Service

    Called and couldn't get anyone to take my call. I was transferred three times to a voice mail.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. We hold ourselves to a higher standard of customer service than this and we deep...ly regret to hear that it was not reflected during your experience. Please give our general manager a call at (318) 686-7300 and we will do our best to make this better. We hope to hear from you soon.


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Service & Repair

Service Reviews

4.4

265 lifetime reviews of the Service Department.
Includes reviews of Wray Ford from DealerRater.com

  • Very poor service

    Left my car 2 times to be repaired it was there 2 days both times. They never touched my car. I called to make a 3rd appointment they have yet to ca...ll back. I will buy elsewhere this year.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Poor Custumer Service

    Called and couldn't get anyone to take my call. I was transferred three times to a voice mail.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. We hold ourselves to a higher standard of customer service than this and we deep...ly regret to hear that it was not reflected during your experience. Please give our general manager a call at (318) 686-7300 and we will do our best to make this better. We hope to hear from you soon.


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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

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About Our Dealership

Dealer on Cars.com since March 2014


"Your Hometown Ford Dealer Since 1911"
Wray Ford
2851 Benton Rd Bossier City, LA 71111
New (318) 933-7199
Used (318) 933-7198
Service (318) 933-7200
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