Reviews
Service was very professional .
Service was very professional . The customer service team kept me informed about the situation. The wait time was about what I was expecting with the number of customers in line ahead of me.
Service was very professional .
Service was very professional . The customer service team kept me informed about the situation. The wait time was about what I was expecting with the number of customers in line ahead of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karl, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very accessible and good services.
Very accessible and good services. Friendly staff. Very clean service area and general area. Good job Thanks.
Very accessible and good services.
Very accessible and good services. Friendly staff. Very clean service area and general area. Good job Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I received excellent service for an oil change and tire
I received excellent service for an oil change and tire rotation. I work less than 5 miles from the Shreveport location, but on my last oil change, I had to return to the dealership three times because of poor service and incomplete oil change. The Bossier GMC rebuilt my confidence in using their GMC Service Dept.
I received excellent service for an oil change and tire
I received excellent service for an oil change and tire rotation. I work less than 5 miles from the Shreveport location, but on my last oil change, I had to return to the dealership three times because of poor service and incomplete oil change. The Bossier GMC rebuilt my confidence in using their GMC Service Dept.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beverly, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
The service has always been top-notch.
The service has always been top-notch. The employees are very professional. However, the dealership has decided not to honor GM prepaid maintenance plans so I can no longer take my vehicle there for service.
The service has always been top-notch.
The service has always been top-notch. The employees are very professional. However, the dealership has decided not to honor GM prepaid maintenance plans so I can no longer take my vehicle there for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (318) 703-4536 when you have a chance. Thank you, and we look forward to hearing from you.
The service has always been top-notch.
The service has always been top-notch. The employees are very professional. However, the dealership has decided not to honor GM prepaid maintenance plans so I can no longer take my vehicle there for service.
The service has always been top-notch.
The service has always been top-notch. The employees are very professional. However, the dealership has decided not to honor GM prepaid maintenance plans so I can no longer take my vehicle there for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I called ask about the price, they gave it to me.
I called ask about the price, they gave it to me. I went to look at the truck it was in the front running I test drove it I said it was a deal. They carried it to have it cleaned up while I signed the paperwork. I was completely satisfied with the way I was treated and taken care of.👍🏻
I called ask about the price, they gave it to me.
I called ask about the price, they gave it to me. I went to look at the truck it was in the front running I test drove it I said it was a deal. They carried it to have it cleaned up while I signed the paperwork. I was completely satisfied with the way I was treated and taken care of.👍🏻
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service DEPT, need to Inspect Vehicle to make sure All
Service DEPT, need to Inspect Vehicle to make sure All work done is CORRECTLY /CLEAN, BEFORE CONTACT THE CUSTOMER, IF THAT VEHICLE CLEAN MY SURE IT COME BACK CLEAN, THEY WAS A VERY BAD EXPERIMENT FOR ME, THIS WAS FAR THE WORST ONE. I WAS PATIENT DOING THIS WHOLE ORDEAL, I THINK IT SHOULD HAVE a BETTER COMPENSATION, for my Headache and Missing My Trip out of Town, I had to go the Next day. 4 Hours from 8am to 12 Noon for a Minor Service. That's Not Good.
Service DEPT, need to Inspect Vehicle to make sure All
Service DEPT, need to Inspect Vehicle to make sure All work done is CORRECTLY /CLEAN, BEFORE CONTACT THE CUSTOMER, IF THAT VEHICLE CLEAN MY SURE IT COME BACK CLEAN, THEY WAS A VERY BAD EXPERIMENT FOR ME, THIS WAS FAR THE WORST ONE. I WAS PATIENT DOING THIS WHOLE ORDEAL, I THINK IT SHOULD HAVE a BETTER COMPENSATION, for my Headache and Missing My Trip out of Town, I had to go the Next day. 4 Hours from 8am to 12 Noon for a Minor Service. That's Not Good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Went in to see what was wrong with the breaks.
Went in to see what was wrong with the breaks. Was told that nothing wrong with the breaks but the rotors are out of round. Not sure what that means. So he change them rotors and break pads. Pick up the vehicle, nothing was fix but a ripoff of $634.00 Miscommunication or the representative not listening. I got my old rotors back and the break pads. He give me back the rotors and one set of breaks pads. I ask where the other set..he said this is it... take the rotors and break pads to two different mechanic shop...they said nothing wrong with them.
Went in to see what was wrong with the breaks.
Went in to see what was wrong with the breaks. Was told that nothing wrong with the breaks but the rotors are out of round. Not sure what that means. So he change them rotors and break pads. Pick up the vehicle, nothing was fix but a ripoff of $634.00 Miscommunication or the representative not listening. I got my old rotors back and the break pads. He give me back the rotors and one set of breaks pads. I ask where the other set..he said this is it... take the rotors and break pads to two different mechanic shop...they said nothing wrong with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. Here at Morgan Buick GMC Bossier City, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, Jacob Edwards, Service and Parts Manager, 318-752-5360
I'm a 68 year old white woman with money.
I'm a 68 year old white woman with money. I have done several car deals in my life. This dealership was the worst. The salesman blew me off, lied constantly and was disrespectful. He is black. He had an obvious prejudice against white people. I asked the dealership repeatedly to speak with someone else, but was not given that option. After paying $9,000 down in cash, I bit my tongue and finished the deal, but I will never own another GMC, thanks to this man.
I'm a 68 year old white woman with money.
I'm a 68 year old white woman with money. I have done several car deals in my life. This dealership was the worst. The salesman blew me off, lied constantly and was disrespectful. He is black. He had an obvious prejudice against white people. I asked the dealership repeatedly to speak with someone else, but was not given that option. After paying $9,000 down in cash, I bit my tongue and finished the deal, but I will never own another GMC, thanks to this man.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Shabby Service
Carried vehicle in for oil change/tire rotation, and check two low tires. They said no work was done to the tires due to wear, but still charged me for full oil change/tire rotation. Also took 6hrs for just an oil change.
Shabby Service
Carried vehicle in for oil change/tire rotation, and check two low tires. They said no work was done to the tires due to wear, but still charged me for full oil change/tire rotation. Also took 6hrs for just an oil change.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joshua, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jacob Edwards, Service and Parts Manager, 318-752-5360