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Chevyland

4.2 out of 5 (4.2) 295 reviews

Dealer on Cars.com since April 2012

Currently in stock!

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New Used Service

Today's Hours

Sales 8:00 AM - 7:00 PM
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed

Reviews

4.2 out of 5 4.2
295 lifetime reviews. Includes reviews of Chevyland from DealerRater.com
  • 1.0 out of 5
    Don't go to chevyland!!! read the review
    April 9, 2018

    If I could give this place 0 stars truly would. I have been to Chevyland twice and will never go back. I took my truck to get a check engine light loo...ked at by their service department. I took it in the first time and they had my truck for 2 days and didn't fix nor kept me updated on anything. I had to call them to figure out whats going on with my vehicle. The lady who answered stated my truck was finished and the warranty covered everything. So I got a ride to pick up my fixed truck. When I arrived at chevyland I found out my truck wasn't even touched. They diagnosed my problem and that was it. They needed to order a part so I got my vehicle back and scheduled an appt for a later day. About a month later I made an appt for Friday at 7am. My truck was the first vehicle in that day. I asked if they could just keep me updated cause they didn't before. The whole day goes by and I get a call at 435. I missed it but the voicemail stated that they diagnosed my problem again and needed my approval to work on it but the lady, Jill, was leaving in 5 mins. I called back later and no answer. Called Saturday morning and was getting the run around game about my truck. Jill wasn't in. No managers were in. And the front desk lady didn't know where my truck was. Asked if I could borrow a car and she stated no one was in to give out cars. I asked for the managers, Jim, cell phone. Called 4 times and left voicemails and he never returned my calls. They are closed Sunday so I was at Chevyland at 7am asking where my vehicle was and if it was done. Jill said she doesn't know if it was done or not. I requested to speak with the manager. Jim comes out and I explained my situation to him. I asked him why isn't my truck done yet when its been here for 3 days now. He told me he doesn't know because the service only takes 1.5 hrs to do. I asked him if I could get a car to drive around while they work on it. he said "no". I asked if I could just get my vehicle back because they didn't do anything and I needed to go to work that morning. When Jim brought my truck around I asked "why don't you ever resolve problems?" he couldn't answer, so I got the vice owner of Chevyland ,Jerry's, number. Called 3 times and left voicemails and still haven't heard from Jim or Jerry. WORSE SERVICE DEPARTMENT EVER. GO TO RED RIVER. save yourself time money and headaches. only positive thing I can say about chevyland is that they never made me pay for the diagnosed fee.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joshua, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, plea...se contact Joe Young at 318-226-3243 so we can understand your situation better in order to try and turn your experience around. Thank you, Chevyland


    Employees Worked With
  • 4.6 out of 5
    Good experience
    March 6, 2018

    I had to bring my diesel truck back to the shop after having it for 2 days. Not their fault but they had to run more extensive tests to find the probl...em. My service rep.was Jessica Smith and she was great. Kept me informed and was very apologetic for having to bring it back so soon.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.3 out of 5
    Warranty maintenance
    March 6, 2018

    I was very disappointed with the service this time. Totally different than the first time I went. Service person was very short with answers to my que...stions and spoke to me as if I should know my tires were rotated with the oil change. Then I was handed my keys and told to use my key fob to honk the horn to find my vehicle. Totally unlike the first time when I was explained everything and walked to my vehicle. !!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    2.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Chevyland from DealerRater.com

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since April 2012


"You Know it by the Feeling"

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Chevyland
7500 Youree Dr Shreveport, LA 71105
New (318) 703-5373
Used (318) 703-4468
Service (318) 965-6206
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