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Battenkill Motors

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)

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We put a deposit down on a vehicle. We were told the vehicle had to be serviced and we could pick it up in a couple days. It has been 5 days and we have no definitive answer as to when we will be able to pick the car. We were told next week sometime. The salesman acts like he is doing us a favor by selling us the vehicle and seems annoyed when we want to know when the car will be ready. Meanwhile we sold our second car because we purchased this one and now are in a terrible bind. With two people working full time opposite shifts and three kids it is impossible to get around with one vehicle. We now have to rent a vehicle until this car is ready. Foreign Auto should not advertise cars for sale that are not actually ready for sale. I have never waited more than two days to pickup a car that I have made a deal on. This is just rediculous. Foreign auto brings a whole new level of frustration to the car buying process.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Customer. We are sorry about your experience with us. The truck that you were buying is nine years old with 147,000 miles and needed a repair that we did not anticipate. After we reconditioned it, we realized that it had a noise in the rear differential that would only get worse over time. Truthfully, there are many dealers that would have delivered the car anyway and hoped that a customer would not notice. We simply don't do business that way. I am not convinced that we could have pleased you and your family, regardless of how things worked out. Although I disagree with your total assessment of the situation, I am sorry about the frustration and we wish you the very best in your search for the right truck or car for your family. Thank you. Jon Cullinan, owner. Foreign Auto Sales.

Awesome Car!!

I was looking to purchase my first car and told Jon exactly want I wanted. In less than 2 weeks I was driving my own Honda Civic. It was even better than I expected. Jon and his staff made the process so easy. I would highly recommend buying from Foreign Auto. Thank you so much to Jon for all his help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Connor, we appreciate the business! Enjoy the Honda.

Pathfinder LE

We have to say this about this Dealership , it was the best experience I have ever had buying a vehicle, the Pathfinder we purchased was exactly what we wanted and was as stated " Super Clean-Loaded ". Now the best part, we drove from Maine to Troy NY to buy this Pathfinder, yes we did on the word it was Beautiful, Jon and Jeff ( Sue ) are up front, honest , sincere , and trustworthy ( a word not used often with car dealers),the process was spot on with no problems ,we would drive there again , most likely not with a storm threat ( they got 14 in of snow the day we bought the car lol) . My wife and myself want to thank all of the staff for a Perfect Deal,,,The Price was much lower, the condition was as described and we loved the drive back to Maine in our Pathfinder LE, thank you all Ted & Elizabeth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ted and Elizabeth! Thanks again for the business. Enjoy the ride!! Jeff

test drive this vehicle great drives well clean

just tested 1/31/15 truck drives and handles well thought I pass it on and the customer service was good

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you Rigo! Hopefully we will find you the right car. The gang at Foreign Auto.

No pressure, down to earth guys. Will be back!

We stumbled upon Jon and Jeff at Foreign Auto through Cars.com and, naturally had lots of questions. We decided on 3 different vehicles and they were patient and helpful throughout the whole process. Even with the whole process taking about a week, they stuck with us every step of the way. They even let me "test drive" the car all the way back to Delmar to show the wife and kids when they couldn't get to them! And, when our own financing ran into a hiccup we used theirs and got the same interest rate and less hoops to jump through. Jon made us feel right at home, and Jeff talked to me and the kids like we were family and we couldn't have had a better experience. Keep it local, visit Foreign Auto in Troy. You'll see for yourself the moment you walk in and are greeted with a handshake and smile, no pressure and no "false hope" or sales gimmicks. We will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words Ryan! We are glad the experience was so great. Enjoy the Mazda and happy trails! Jeff, Jon, Sue, George, Doug, Bill and Steve.

A Wonderful Experience!

I've purchased many cars over the years and my recent experience with Jon at Foreign Auto Sales was the best ever. I wanted a used vehicle and I was VERY particular about make, model, year--even color! I now own exactly what I wanted. It was serviced, detailed and delivered expertly. Jon is experienced, very knowledgeable and fair and honest. Thank you-- I couldn't be happier with my purchase! And I have already referred friends to Foreign Auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service

Excellent experience. Polite, knowledgeable, affordable. Could not have been more pleased. Will certainly buy my next vehicle from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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amazing!!

The staff and service at this dealership has been the best I've ever experienced. I definitely recommend them to anyone looking for a great car at great prices and easy comfortable process in car buying. ???

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Tom Monaghan

We purchased a 2008 Honda Element from Jon and Jeff. The service was excellent and the salesperson (Jon) was very helpful. Jon had great product information and the delivery of the car was smooth. Jon was also very respectful. I would highly recommend Foreign Auto Sales to anyone. I felt like they were very honest and we never felt pressured by them. Sue also did a great job with the paperwork at delivery. Thanks Foreign Auto, you won't regret buying from them. Tom and Jo-Anne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hands down the best!

John and Jeff at Foreign auto sales leads the pack when it comes to the car buying experience. Other dealers take note!! THIS is how it should be done. I couldn't be happier with the entire process. I got a great vehicle at an even better price. These guys are front forward honest through every step. What a concept!! From the test drive, to the financing, to the final delivery, John and Jeff were genuinely friendly and accommodating to a fault. I can't say enough good things about their integrity and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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