Reviews
This is the second car that Jackie has sold me.
This is the second car that Jackie has sold me. Jackie took the time and remembered who I was. She was patient and kind. She's a good listener. So, when you go to Herlong for your next vehicle, ask for Jackie. Jackie you ROCK!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was an excellent experience.
This was an excellent experience. Not too pushy and willing to work with the price of the vehicle. Overall an enjoyable experience. I would recommend asking for Eli if you go.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I drove about an hour to order my new vehicle with
I drove about an hour to order my new vehicle with Herlong Ford, but it was worth it. Ordering took a while because they are a small dealership in a small town and were slammed, but there was no pressure or skeevy sales tactics. Also, no addendum stickers (and at the time, no doc fee, but this has changed to a low one). When the time came for the F&I stuff, it was all very low pressure - no one tried to convince me I needed some warranty or plan that I didn't want. More like, "Do any of these interest you? No? Well, then just circle no." When I asked questions, the answers were straightforward - I never got the sense that anyone was trying to blow smoke. When the time came to trade in my old car, I got a fair price, not a lowballed price, right off the bat. On the minus side, I could have wish for a bit more frequent communication about the status of the order, even if it was "no change." And, the other thing I didn't like was that I ordered the car with no doc fee, but they instituted one about three months before my truck came in - I could have fought that, but decided not to since it was pretty low compared to some of the other dealerships in the state. In the end, it was a very pleasant transaction though if you like the big dealership vibe, I doubt this is the place for you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eli Bassett was a breeze to work with.
Eli Bassett was a breeze to work with. I drove 3.5 hours to buy a truck from Herlong Ford and it was because of Eli's professionalism. This is my new dealership from now on! Richard White did a great job walking me through all of the features of the vehicle and getting it all setup for me. Herlong Ford has a great team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kim Herring our sales lady at Herlong Ford in Edgefield
Kim Herring our sales lady at Herlong Ford in Edgefield SC did an amazing job getting us out of one vehicle into another she was tast and easy getting the deal done thanks so much Kim
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I couldn’t be happier with my experience at Herlong Ford!
I couldn’t be happier with my experience at Herlong Ford! Jackie and staff were awesome and went above and beyond to get me in the Jeep Wrangler that I wanted! 10 out of 10 recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am very happy for the people that assisted me with my
I am very happy for the people that assisted me with my purchase of my new truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience very professional, Kim was
Great Experience very professional, Kim was knowledgeable about the trucks I was looking at. Great Dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership is terrific.
This dealership is terrific. They don't play games. I have purchased many vehicles in the past. Latest was a Bronco Raptor. Seamless process. Give this dealer a chance. You will not regret it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very happy with all the wonderful service we received
Very happy with all the wonderful service we received while purchasing our new truck. The whole process was very pleasant and the staff was very friendly and helpful!! Definitely will be back to purchase or next truck!! Definitely worth the drive from Lexington.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car