Automaxx of the Carolinas

We purchased my wife’s vehicle there about a month ago. First issue was the vehicle that we made an appointment so test drive wasn’t available. They had several days to make us aware. They text, emailed, and called to make sure we were going to keep our appointment. But never once mentioned the vehicle had been sold. We did however find another vehicle that day… for a considerable amount more then the first that we wanted to buy. One month and 1000 miles after purchase we had an issue with the brakes. When we scheduled to have them look at it we were told to bring it in and they would inspect it. When we arrived they wanted $155 for a diagnostic fee… which was never mentioned previously. We declined the service. The same day and time I had an appointment to test drive another vehicle for myself. For the price of $42,000. This was the second time I had scheduled a test drive. This vehicle… like the one before it, and the one we had scheduled for my wife. Was not available. Yet they had not contacted me to let me know. They however had called, emailed, and text me multiple times again to make sure I would be showing up. The salesman that I was supposed to meet was also not even available. After such a poor customer service experience I decided to leave without even considering another purchase. This dealership is only about making sales and collecting money. They do not care about the customer or after care. I will be spending my hard earned money elsewhere. And for anyone considering buying from them beware. There are many other dealerships to work with in this area. Automaxx is not the place you want to do business.

Great experience with this dealer . . The salesman was very knowledgeable and we were treated very well . . We bought the car that we were there to check out. . Thanks Auto Maxx of Summerville.

Bought a car a few years back. Didn't last very long and had multiple repairs done on it. Please shop somewhere else. now I can't sell it because for some reason there is a lien on it and they can't find the person to call me back and send me a letter.

They seem legitimate but they aren't. Purchased a vehicle that needed service and the service manager was condescending and rude and tried to charge me what they had to cover. The car also ended up being a deep hole of repairs after the other warranties ran out. We thought we were getting a good deal but we were ultimately swindled. DO NOT buy a vehicle here.

Review of Automaxx: I recently purchased a car from Automaxx, and my experience has been disappointing due to several issues with the vehicle that should have been addressed or disclosed during their inspection process. First, I discovered that the cabin filter and windshield wipers had not been replaced, which are basic maintenance items that any reputable dealership should check and update before selling a vehicle. These issues were minor but indicated a lack of thoroughness. More concerning, the oil pressure sensor had been improperly repaired with electrical tape by a previous owner. This is a critical component of the car, and such a substandard repair is unacceptable. The dealership claims they had no way of noticing this because the check engine light was not on, but a proper inspection should have revealed this issue regardless of warning lights. Selling a vehicle with a hidden and improperly repaired part feels negligent, especially since this defect was not disclosed to me at the time of purchase. While I initially trusted [Dealership Name], this experience has made me question their inspection processes and commitment to ensuring the vehicles they sell are safe and properly maintained. If you’re considering buying a car here, I highly recommend having an independent mechanic thoroughly inspect the vehicle before finalizing your purchase.

Will never buy a car here again. 3 days later it broke down. I have 0 confidence in these people now. Just beware! They sell 600 cars a month I was told! Sounds like just for profit for sure and nothing else!

Went to buy a GMC Yukon Denali. I was told I was scheduled for a "VIP" appointment and that my time wouldn't be wasted. I was there for 3 hours before I was informed that they weren't interested in my car and that they had 4 other buyers interested. They try to pressure sale you. You are just a number. Do not do business with this company. I ended up taking my business elsewhere. They were very happy with my trade in and the process couldn't be easier. the complete opposite of my experience with Automaxx. Only go here if you like wasting a entire day.

Molly was fantastic she deserves more than 5 stars for her hard work highly recommend automaxx

Absolutely the worst online shopping experience ever. Staff is more concerned with making sure you are qualified instead of actually making sure that you can get the vehicle that you want. I’ve never shopped online before and probably never will again. Poor communication (until they know your qualified) If I was standing in the showroom I’d probably would have had priority service (like the person that bought the car that I was looking at) No hold offered. Waited till the end of the day to run credit app then made one call and left for the day. By time the morning come vehicle was sold. No offer on VM to be able to call dealership back to finish paperwork until that sales person came back the next morning. Don’t let them fool you. Online shopping is easy but you don’t get priority.

Buyer be aware of extra fees. I bought a car at Automaxx yesterday. An additional 895.00 was added in finance for Lojack. I offered an extremely fair price, however, sales did not mention the extra fees. I questioned Finance several times on this fee and they indicated it was mandatory. I did call today and Nick Galloway did call me back. His response was to let everyone know I did receive a fair price. However, a fair price does NOT include additional 895 of unnecessary fees.