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(53 reviews)

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I dealt with a your lady named Ewa very nice made my car

I dealt with a your lady named Ewa very nice made my car buying experience very easy got a very nice clean car, i pointed out a couple marks on front fender an they offered to fix it for a very small fraction of what a body shop would charge , ID RECOMMENDED EWA IF ANYBODY IS LOOKING FOR A GOOD CAR SHE WORKED WITH ME OVER THE PHONE , I LIVE IN INDIANA AN SHE MADE IT VERY EASY FOR ME , I DROVE 5 HOURS ONE WAY TO GET MY CAR 2012 CHALLENGER R/T MANUAL LOVE IT...THANKS AGAIN EWA. 👌😁

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Alex was great from beginning to end.

Alex was great from beginning to end. Picked the vehicle i wanted. Test drove the vehicle and bamm! Sold! Will be back again for my next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awsome customer service and fastest help.

Awsome customer service and fastest help. Thank you for Alex to get us what we needed and fast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The guy with the glasses is sooo IGNORANT and tries to

The guy with the glasses is sooo IGNORANT and tries to talk down to customers. He was trying to convince me that CARFAX dictates the price of used cars over KBB. CARFAX over inflates the price everyone knows KBB dictates the market. He still to this day uses the Pandemic for his high prices. I walked out. STAY AWAY. RUN DONT WALK

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I was looking for a Honda CRV.

I was looking for a Honda CRV. I called and asked about it, they said it is available and asked me to come next day for a test drive. When I went the car wasn't there and they showed me another one that I was not interested. They said they sold the one I was interested in already but they did not tell me because I won't come to see the car. They tried to sell other car and I felt like I was fooled. Don't go there, no integrity in their Business there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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SCAM ARTIST DO NOT GIVE THEM A DEPOSIT they will keep it

SCAM ARTIST DO NOT GIVE THEM A DEPOSIT they will keep it and tell you they bought tags even if the vehicle won’t start or have air conditioning. These people know you won’t get an attorney because it will cost you more to get it back. They play the system but I’m reporting them to the Secretary of State it’s illegal and they can cancel plates for 0 costs their liars thief’s and scummy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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My husband and I went to see a 2014 Acura MDX we saw

My husband and I went to see a 2014 Acura MDX we saw online. Yuriy was very easy going. He stood in the rain while we looked inside the car and never pressured us to buy. He had all the maintenance records for us to review when we had questions. After a short test drive, we were ready to buy. The whole process took less than an hour from start to finish. If you are looking for a car, I would highly recommend Car City! Thanks Yuriy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice Vehicle, Competitive Price!

Very nice vehicle at a reasonable price. The dealership could improve their communication regarding shipping of the vehicle. However, the vehicle just two days after the deal was sealed from Chicago to my home in Michigan. Very nice delivery carrier.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Alex is an All-Star

Great experience. Alex is a xxxxxxpro, very experienced, respectful and empathetic. Easy to deal with. Everything about the car I purchased was EXACTLY as they represented. He and his sales manager made the transaction very simple, and went out of their way to be accommodating. They say that the best deals are those where both parties come away very satisfied.... I felt that way. I bought a great car, at a very good price and great service. Would not hesitate to recommend to a friend or family member.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Stay Away

I never met such ignorant people who try to belittle you when they are wrong. The salesman with glasses is trying to tell me that KBB does not mean anything and that CARFAX values dictate the market. I have been in the car business over 30 years and I have never met such non customer friendly people. Car City Chicago tries to use the pandemic as an excuse for the high prices of his cars. Every car has been touched up with a paint brush and is a few shades off. STAY AWAY. TRUST ME YOU WILL THANK ME.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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